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Business Profile

Jewelry Stores

Luxe VVS Jewelers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is advertising on social media instagram as a legit company selling lab grown diamonds. I have DMs and text messages with a representative of the company named ******* confirming the transactions for the sell. After money was sent through Cash App I was promised to receive the 6 carat emerald **** by July 4th which I never received. There was little to no communication after that. My phone calls have gone unanswered. Prior, to this I put a $500 deposit down on the matching ear****s. I have the receipt. It appears this is fraud. They are advertising this jewelry with celebrities like the Kardashians as customers.

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a formal complaint against Luxe VVS Jewelers regarding a purchase my husband made from this business. The details of our experience are outlined below.Background Information:Date of Purchase: April 6, 2024 Item Purchased: Engagement Ring Business Website/Instagram: Luxe_VVSjewelers My husband decided to purchase an upgrade wedding ring from Luxe VVS Jewelers based on the promotion and claims made by the jeweler on Instagram. The jeweler claimed that celebrities, including *************************** and her family, wear his jewelry, which significantly influenced our decision to make the purchase. We believed we were investing in a high-quality piece from a reputable business.Quality of the Ring: Upon receiving the ring, we found that the quality was significantly below what was advertised. The craftsmanship and materials did not match the luxury and high standards promoted by the jeweler on social media.Sizing Issue: The ring did not fit, despite my husband providing the correct size when placing the order.Lack of Response: We have made multiple attempts to contact Luxe VVS Jewelers to address these issues, request a return, and seek a refund. Unfortunately, we have not received any response from the business. It has been over two months since our initial contact, and we feel ignored and deceived.Impact:This situation has caused significant distress, particularly because the ring was meant to be a special push gift for me following the birth of our child. As a postpartum mother, this has added unnecessary stress and disappointment during what should be a joyous time. My husband and I feel robbed of both our money and the sentimental value this gift was supposed to hold.Resolution Sought:We are seeking a full refund for the ring due to the misrepresentation of the product's quality and the lack of customer service. We hope the ********************** can assist in resolving this matter promptly.

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took my money and never started working on my product. Kept ignoring me until I said Id start a fraud claim, which I have started the process. They said theyre working on it and sent me fake CADs that didnt match my order. Then he made a CAD with what I originally wanted but at the time said was out of my budget so that wed stick to a plain silver design like the original photo sent

  • Initial Complaint

    Date:01/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a ring received the wrong ring sent the ring back per the companies request but then he stop contacting me and never returned a different size ring or my money. I reached out to the company and the owner of the company he consistently ignores me, but still post rings across different platforms.

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Luxe VVS Jewelry, an online jewelry store, due to their deceptive practices and failure to provide satisfactory customer service. I recently made a purchase of a 7ctw engagement ring from their website, which turned out to be appraised at a significantly lower value than the price I paid. Despite my repeated attempts to contact them for a refund, I have not received any response or resolution from their end.The details of my complaint are as follows:1. Misleading Pricing: Luxe VVS Jewelry advertised the engagement ring I purchased as a high-quality piece, justifying its price tag of $6000. However, upon having it professionally appraised, I discovered that the ring's actual value was appraised at a mere $150 per ctw. This significant discrepancy raises concerns about the integrity and authenticity of the jewelry they sell and suggests false pricing practices.2. Lack of ***************** Upon learning of the appraisal results, I immediately reached out to Luxe VVS Jewelry through various channels, including multiple emails and Instagram messages. Despite my persistent efforts, I have not received a single response from their customer service team. This lack of communication and refusal to address my concerns is highly unprofessional and demonstrates a disregard for customer satisfaction. I kindly request your intervention to facilitate a resolution to this matter. I believe Luxe VVS Jewelry should be held accountable for their misleading practices and failure to provide appropriate customer service. The resolution I seek is a full refund of the amount I paid for the engagement ring, totaling $6000.I have attached all relevant documentation, including proof of purchase, and copies of my communication attempts with Luxe VVS Jewelry, for your reference. I hope that through your intervention, I can obtain a fair resolution and prevent other consumers from falling victim to Luxe VVS Jewelry's deceptive practices

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 7,2 for an engagement ring I made a couple changes and business stated that Average time is 3 weeks (excluding Sundays). Sometimes due to quality inspection, it may take up to ************************************************************************** on 7.13.2023 since that day I have called @20 times sent over 10 text messages and @ 15 dm. ************ does not return calls or messages and have not mailed item. I sent them a message on 8,18,23 after asking status updates which went unanswered my message reads Ok this is my official notice to cancel my order placed on 7.1.2023. I need confirmation of my cancellation and a FULL refund ASAP if I do not hear back from you I will contact my credit card and any other sources deemed necessary until this is resolved. Your prompt attention to this matter is greatly appreciated. still no reply. I want this company to refund me my money and never to do business with them again

  • Initial Complaint

    Date:08/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was under the impression I was purchasing a custom name pendant as well as a custom diamond Miami Cuban. I was sent a name pendant thats not real gold and I never received the Cuban or a refund as promised

  • Initial Complaint

    Date:06/16/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The seller failed to issue refund after stating that refund would be sent. The seller has ceased all communication with buyer in an effort to fraudulently keep buyers money. The seller has essentially disappeared with buyers money and refuses to respond to emails or telephone calls.

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase jewelry from this business and have been continuously lied to about my product. They tell you its shipped by giving you a fake *** number. They create a shipping label to give you something that looks official but *** has no record to pick up the item from this business. They dont return emails either. Other people are having same issue at this time of writing this complaint

  • Initial Complaint

    Date:02/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 18th 2023 I made a order for a engagement ring set that cost me over $3000 After days of trying to get ahold of the company because we never got confirmation about the order details and or answers to questions asked. We became worried this was a scam. It took 7 days for someone named ******* to get back to us. By then I already opened a case with my Credit Card provider. ******* said my emails and calls must have slipped between the cracks. It has now been 22 days with no updates on anything. No shipping dates, no information on where the rings are in production, no nothing. The only phone number provided has a mailbox full so I cant leave a message, ******* has stopped responding to calls, texts, and emails. I have requested my order be canceled but again NO RESPONSE. My next step will be opening a dispute again with my card provider. This company is shady at the very least.

Luxe VVS Jewelers is NOT a BBB Accredited Business.

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