ComplaintsforScoreblue, LLC
Online Retailer
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My RX#XXXXXXX from 3/28/2022 was a one time prescription. However I received another three months later. I went into my log- in page for my account to cancel. There was no way to cancel, so I used the "Contact us" to cancel my order. I told them to cancel auto refills and received a reply, "we are looking into the matter." I just received another refill. After calling Scoreblue, I had to send the order back via certified mail? This is a fradulent order. They have cancelled but it cost me $8.65 to send back certified mail as they requested. I want them to pay for return shipping as I canceled my order. They continue to ship anyway. *********f is a fraud. I sent the fradulent order back but I also want my shipping cost reimbursed to ship this fraudulent order back.Business response
11/23/2022
Business Response /* (1000, 5, 2022/11/02) */ We are very sorry to hear that you had this experience. As one of the top online ED companies, we take pride in having outstanding customer support, and we will go above and beyond to ensure all customer's leave with a positive experience. We do show that the order you are referring to was returned back on September 30th, and a full refund for the order was issued for $49 back to the Visa that you paid with, and we also issued a refund for $8.65 for the shipping that you had to pay to return the product back. These refunds were both done on September 30th, so you should see them reflected on your Visa statement around 2-5 days from that date.Initial Complaint
06/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Responded to an online offer for ********** trial. Completed process and pills were shipped. There was NO indication of a subscription of any sort, or automated shipping/billing. Company continues to send pills monthly, which are not needed, not being used, and still in packaging. Their customer service line does NOT answer calls or respond to voice mails. I did not request the items that are continuing to be shipped to me, and I am being charged automatically. I want the shipments AND billing stopped immediately. I want charges reversed. I will return all items when directed how. The prescription# indicated on one of the receipts is XXXXXXX. A reference order # is XXXXXXX. The receipts indicate ** charge, but my account is being hit with a regular monthly charge, and has been for 3 months now.Business response
07/26/2022
Business Response /* (1000, 5, 2022/07/11) */ As one of the top telemedicine companies, we always want our customers to have an amazing experience with us and our customer service. We do show that a customer service representative contacted you on June 30th, 2022, and your subscription was canceled so you won't receive anything else.Initial Complaint
06/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
order date: 03/30/22 order No. XXXXXXX RX#XXXXXXX When I ordered this product the Scoreblue website made it seem like they were encouraging the customer to "try" their product. I paid *** for 8 half-dose pills. This price is more than they suggest on their website. I can live with that, but the real issue is the continual charge to my credit card every month. I do not want to continue receiving their product nor did I ever have that intention. This company will not answer any of the phone assistance numbers they have provided (I did leave a message with no response) nor respond to my on-line message sent. I cannot afford to pay this automatic *** monthly fee they have created. The only thing I am asking is to have this account cancelled A.S.A.P. and to have no further charges made to my charge card. It is disappointing that I have to go to this extent to receive customer service. I am grateful to the BBB for providing hope that you can intervene for me and resolve this issue.Business response
07/26/2022
Business Response /* (1000, 5, 2022/07/11) */ As one of the top telemedicine companies, we always want our customers to have an amazing experience with us and our customer service. We have had a customer service representative reach out to you on July 11th in regards to this issue, and we have also canceled your subscription so you do not receive any more shipments.Initial Complaint
05/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Ordered*********** 20 mg from this company and they enrolled me into an automatic once a month refill, which I do not want. Their customer service department will NOT answer my numerous calls or emails to put me on an "as needed" refillBusiness response
06/02/2022
Business Response /* (1000, 5, 2022/05/25) */ We are very sorry to hear this. We always want to go above and beyond to make sure all customer's are taken care of, and have an outstanding experience with their order and customer service. We have gone ahead and canceled your subscription, and you can order as needed. Additionally, we will have a Head Customer service manager reach out to you via phone to take care of anything else that you need. Consumer Response /* (2000, 7, 2022/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please have them call me like they claim they will!Initial Complaint
05/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have called and left a message that has not been returned. I have emailed and requested my account be cancelled and received no response. I have opened a support ticket and 5 days later it was marked as "solved" with no change in the status of my account. I want my account cancelled immediately and all of my data removed from their servers. A refund is not required, so far.Business response
06/15/2022
Business Response /* (1000, 5, 2022/05/20) */ Hello, We have gone ahead and canceled any and all future orders. All order and customer data has been removed.Initial Complaint
05/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased their generic ****** with %100 satisfaction guaranteed and it didn't work. I have tried contacting them by phone and email and haven't received a response. I would like a refund.Business response
06/21/2022
Business Response /* (1000, 5, 2022/05/20) */ Hello, A full refund for all orders has been issued on May 16th. $22.68 was refunded for the order on May 13th, and a refund of $36 was refunded for the order on March 7th. Consumer Response /* (3000, 7, 2022/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the 22$ but not the 36$. Business Response /* (4000, 9, 2022/06/01) */ We apologize for the confusion. The order from March 7th was fully refunded for $36 on May 20th. The order for $22.68 was fully refunded on May 16th. Both orders have been issued a full refund.Initial Complaint
04/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Company sets up auto refills and auto billing. Tried to contact, no person only message. Tried to cancel before billing cycle, company disregarded and attempted to bill me $90.Business response
05/25/2022
Business Response /* (1000, 5, 2022/05/16) */ We have gone ahead and canceled any future orders, as well as refunding you for the recent order that was placed. Consumer Response /* (2000, 8, 2022/05/21) */ The company contacted me and and the problem has been resolved. Thanks for your help.Initial Complaint
04/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
the scoreblue company took $139 out of my checking acct. I never placed an order or gave them permission to do so. I called over 10 times and only get a voice mail. I left 5 voice mail messages and 5 emails. They have not returned any messages. This is a shady co. that has a horrible customer service dept. They sell erectile dysfunction pills that are not marked to show what milligram they are , so you have no idea what your paying for , it could be pez! Im filing a complaint with my states inspector generals office , and attorney generals office if the issue is not addressed.Business response
05/18/2022
Business Response /* (1000, 5, 2022/04/29) */ We have already gone ahead and issued a full refund for the order on April 6th, 2022. We are proud to be one of the only telemedicine companies that offers an ironclad money-back guarantee, and we can assure you that the medication we offer, and that you received, is authorized by Pfizer. Consumer Response /* (3000, 7, 2022/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the business response. Yes they finally refunded my money after numerous disregarded calls and emails. The fact of the matter is that there product/pill is not labeled for the proper milligram or dosage. So a customer has no idea or proof that they are getting what they ordered. The product sent to me did not help my issue , nor could i even tell if it did anything for me. I followed the instructions on the bottle , and after taking multiple pills on different days , I still felt no effects. For all i know , the pills are severely out of date or not even the product i ordered at all! Not to mention , going into my checking acct. and stealing $136 without my consent. This matter will remain open , until scoreblue can show me legitimate proof of milligram level on each pill. Business Response /* (4000, 9, 2022/05/11) */ Hello, We can assure you that the medication that you received is authorized by Pfizer, and is fulfilled by one of the top online pharmacies in the country, GoGoMeds. The bottle that you received your medication in is fully labeled with details about the medication , dosage, and instructions for how to properly take it.Initial Complaint
01/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I ordered from Scoreblue on November 12, 2021 and received my order for $36, Scoreblue automatically enrolled me in auto-ship(which I was unaware of) and received the auto-ship on December 12, 2021. I was disatisfied and returned both items by certified mail(their requirements).They have a 90 day satisfaction guarantee or send items back for a FULL REFUND. I SENT BOTH ITEMS BACK CERTIFIED MAIL AND SCOREBLUE RECEIVED BOTH ITEMS ON DECEMBER 24TH ACCORDING TO CERTIFIED MAIL RETURN SLIP. THEY HAVE ONLY CREDITED ME WITH $36 AND STILL OWE ME $36Business response
03/31/2022
Business Response /* (1000, 5, 2022/03/25) */ We are very sorry that both orders were not refunded. We take pride in being one of the only telemedicine companies with a money-back guarantee, and strive to make sure all customers have an outstanding experience with our service. Due to a miscommunication, we do see that the first order was not refunded. However, we have now gone ahead and issued a full refund for the order for $36.00. Consumer Response /* (2000, 7, 2022/03/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
64 total complaints in the last 3 years.
47 complaints closed in the last 12 months.