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Business Profile

Online Retailer

VinHistoryUSA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 230 total complaints in the last 3 years.
  • 92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I realized the website would not let me cancel and the representative would not cancel for me so I used the phone line. Before I knew it, I was charged the next month. This is blatant fraud.

  • Initial Complaint

    Date:04/08/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried a service for a free trial and canceled the same day due to wasnt informative. I cancelled the service with customer service representative who told me it was complete and they wouldnt charge my card.

  • Initial Complaint

    Date:04/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to get a vehicle *** number online and found Vin history USA would look it up for a fee of one dollar. I paid my one dollar and it turned out that the *** number was nonexistent so I didnt get anything in return. This happened on March 8, 2025. I noticed today that on March 25, 2025 I was charged ***** for a monthly fee for vinhistory. No one told me that I would be enrolling in a monthly subscription for a *** number that I only needed to look up one time. When I tried to cancel this fraudulent subscription via an email that said to cancel your subscription click here it said they cannot cancel it and I should call them, but I was advised by *************** to not call the company because of the fraud that they are associated with. Instead, I am reporting them to you.

  • Initial Complaint

    Date:04/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used vinhistoryUSA to looks up my car I recently bought. Charged me $1.00 and a week later they took $29.95 out of my account. I spoke with them through tx message and they claimed I would hear from them in 3 business days and its been longer then that, They also said I had an account with them and I never opened an account. You cant get anyone on the phone either. This is a scam.

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this site to search info on an RV using a VIN #, and was charged $1 for the report which I actually didnt receive since the site took forever to load days later I was charged $29.95 and immediately contacted the business to request a refund and cancel any subscription I was signed up for immediately. I received an automated response telling me to use the confirmation email to cancel, which I didnt receive. I replied with the info that I didnt have the email, and have not heard a response since. I then used the chat feature on their website over the next few days and was first told I needed to wait 3 business days for a response to my email, then told that they would escalate it and someone would reach out to me in ***** hours. For a simple cancellation and refund? I want my $29.95 back as well as assurance Im not signed up for anything else. Terrible customer service and business practices

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a one time, one vehicle vin, charged $1. Membership cancelled, now charged $29.95 days later to my **** debit card ending in *****. Requesting refund of the $29.95 amount as account was cancelled via phone a week prior and audio recording of short call, plus text response about cancellation also recorded.**** ******* ************************ *********************** *************************

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vin free trial with a monthly cost of ***** after one month. I have called and emailed the company to cancel the subscription and they are still charging me.

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I have paid for the trial subscription for $1 on vinhistoryusa and they will not cancel it for me. I went to cancel it and the website says error occurred please contact us. I contacted the number *************** and it gets immediately disconnected. I emailed them but they referred me to the same non functional cancellation page. I used the live chat feature and they are saying to wait on email but they are now not responding to the email. This all happened today. I would like them to cancel it before they charge men$30

  • Initial Complaint

    Date:03/31/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never completed a transaction with them. I began it and then left the page. Was charged $1 never recieved anything from them no email no vin report. Then without nice was charged $29.95 for a weekly charge. I spoke with two chat bots on their site. They direct me to the cancelation web page that gives me an error. Called input my card numbers and they cannot find my account and hang up. Emailed them and they direct me back to the webpage stating they cant help me.

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 3, 2025 I paid $1.00 for a 7-day trial membership so I could look up a vin number. On March 4, 2025 I sent them an email requesting them to cancel my subscription. On March 11, 2015 $29.95 was deducted from my bank account for the first month of a subscription. On March 13, 2025, the first time I noticed the charge, I sent them another email requesting a refund and cancellation of the subscription. I didn't hear from them. So around March 23, 2025 I used the chat feature on their website to address this issue. I was told that my complaint would be sent to the proper department for consideration. A couple of days later I used the chat feature again and gave the same complaint to another person. Today, March 28, 2025 I used the chat feature again and said that if I didn't hear from them by the end of the day I would report them to the BBB. I have not heard from them.

VinHistoryUSA is NOT a BBB Accredited Business.

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