Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the clinic to get surgery done to get rid of fats, spoke with ****** who suggested me to do a complete stomach, side and chest, she stated i would have flat stomach and chest. I agreed and we scheduled the surgery and went to all the follow *** afterwards, which 1 week, 3 months and 6 months after. On every visit I told them I wasn't happy with results as still showing fats on all the areas. They informed me that it's due to brushes and once it heals I should see better results. After 9 months on the surgery nothing has changed and they asked me to redo another surgery to take more out and asking me to pay more money for parts that was included on 1st surgery. Which I don't trust any more and don't want to be in surgery again and pay more. They took pictures for before and after and I've asked them to send me copy to include in this claim but they have refused

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2024 I had AirSculpting done by the ********, ** office on my neck and chin area. I was made lofty promises of recovery times, results, etc. Once I paid in advance little to no communication occurred. The day of the procedure there were random additional charges that were not discussed. The doctor acted extremely unprofessional when she badmouthed staff during the procedure, made concerning comments about the procedure, and acted in an unprofessional manner. Post-op I immediately noticed how uneven the work was and was in extreme pain despite them telling me I wouldnt be. I contacted the office and they took over a week to get back to me and told me to be patient. I filled all instructions and waited the allotted time but nothing changed, my results only got worse. The staff and doctor all stated they saw my concerns and randomly then changed their mind at my most recent appointment. They continue to tell me Im making it up and its in my head. I have requested my medical records but they will not release them. I have requested contact from management but they will not contact me. I have sought out second opinions and they have all stated they did shoddy and unprofessional work and that they knowingly did the work even though I wasnt a candidate. I need the company to provide a refund for the horrid work they did that has destroyed my chin and neck.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022, I underwent a procedure with ********************, which unfortunately, did not yield the desired results that were promised. To address the issues, I had a revision procedure with Dr. ********************* in March 2023. He tried to fix the issues from the first surgery. However, my experience took a concerning turn when Dr. ********************* resigned just a week after my procedure.What's even more alarming is that I was never scheduled to see another doctor for the remainder of the 6-month follow-up period. When I called to schedule an appointment, I was denied. It has now been over a year since my initial procedure, and I am still left with botched results. The $25,000 I invested in this surgery has not given me the desired body I was promised.To make matters worse, I am forced to wear two compression garments daily to conceal the unevenness and imperfections. This is not the outcome I was assured, and I feel misled and disheartened.I request a prompt response regarding the actions you will take to address this situation. I expect a higher level of care and service from Elite Body Sculpture, especially considering the significant investment I made.I would like to request a meeting with you to discuss the following: The unsatisfactory results from the initial procedure The unexpected departure of Dr. ********************* and how this affects my follow-up care Possible solutions or alternatives to address my concerns

• Initial Complaint

  Date:08/01/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I have never had any type of plastic surgery before this procedure. So, I really did not know what to expect. I had just had a baby so needed to be able to take care of her, why I went with a non-invasive procedure. And yes, I researched this procedure for years even before he had an office in TN. I did this right when COVID had just started and hospitals had shut down elective surgeries. My consultation was done with pics from home thru email and over the phone with the patient concierge {I was told because of COVID}. I was then sent over how much and what procedures were recommended I needed to do which was lipo on back bra rolls and full abdomen with a tiny tuck. I wanted to have fat transferred to my breast (up a cup). She told me that was not possible and I should go to Victoria ****** and buy a water bra? She charged my card almost a month before the procedure was even scheduled. I did ask her who my surgeon was going to be since I never spoke to him (***************************) and was he even going to go over anything before we began the procedure, she said yes. I got everyone together to help with my baby and went in for the procedure. I went into the office. I was taken back to a room. Got undressed and put on these very tiny undergarments, knowing now it was for pics. I asked him at that moment could fat be transferred to my *******, he said yes. However, if I came to his office, he could do a breast lift with implants and a full tummy tuck. The most uncomfortable part is when everyone including the receptionist came in while Im pretty much standing there with no clothes on for my before pics and talking to him about the procedure. I had prepared everything/one for me to have this procedure. Now everyone is coming and going, my surgeon is now telling me to come to his office to have this done. I really did not know what to do, I had gotten everyone together to have this done. Plus, this was noninvasive which is what I wanted and with all the research this should have never happened. Oh, and yes you are awake, I remember feeling pain twice and saying oww Im guessing he numbed the area more.

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 3 procedures done on 3-30-23 (lipo of arms, abdomen and transfer to buttocks) the procedure was sold to me to have 1-2 day down time and I would see the results promised. The transfer was not done. I am 1 month out and I can't return to full work due to the pain and recovery. No difference is seen in my abdomen. Elite admitted the buttocks was subpar and they refuse to refund my money or address the lack of results. I spent $17,000 on misrepresentations and theft. They assaulted my body and gave me nothing but lies. I can't use my arms. I have uncontrollable pain. Nickel sized gashes when it was to be pin sized incisions. I have the pictures from before ave after all emails

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tested positive for Covid today and starting showing symptoms last night. I was not able to come into the office on Wednesday March 29, 2023. I cancelled the consult/procedure due to impending health issues that I was made aware of this morning, as I am scheduling a biopsy. I would like a full refund, as I am unable to continue with the procedure. Additionally during the procedure scheduling I was not made aware that I was paying in full. I provided information but never signed authorization for payment of any procedure. I did not receive a contract from them. I was charged on two credit cards and through my care credit account. I did not receive any services. I appreciate your assistance in this matter.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 10, 2021 - ******* I went to Elite Body Sculpture after waiting a long time to do this procedure, very excited to remove the red lines of my stomach and other areas of fat that kept me from feeling secure as a woman. They promised it was the same outcome as being put fully under anesthetic after myself asking numerous times if it was the same result. After around 2-3 months I noticed no difference and lumps on may rib cage. The staff told me to wait until 6 months and they promised not to forget about me and yet promised again I would be ok and satisfied. At the 6 month mark I had to beg for my money back after stating about the no difference and lumps on my stomach and rib cage. They said it didn't work properly because they have a new technique which wasn't available in December, so they said the only thing they can do is do it again with the new technique when I didn't want to do this, I just simply wanted my money back as enough physical and mental damage was done. After they booked me in to do another treatment the lumps got worse and I now have an adrenal gland problem, which I got verified from my Dr. at ****** ****** They simply laugh at me and claim not to ignore my polite phone calls and emails. Nobody should be treated this way or have this much physical damage done to there body as 25 year old woman who was just trying to do something for herself, not knowing this much damage was going to come out of it. I have and other friends have witnessed this company lying and editing their images and making false promises. I would never speak badly of a business, but over the course of 6 months they have truly laughed at me and taken my patience and kindness for granted. The immense stress and medical issues this company has caused me, the least they could do is refund me. I look forward to your reply and please let me know if you need anymore information. I paid ****** by card and ******* by cash.

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/16/21 - Fat transfer to breast proceedure -Went in during year consultation to show lumps and large scars from insertion points and the surgeon would not look at me again until I would go back to the weight when I recieved the surgery, -Payed 17k for a procedure that looks not great -Will not respond to my request for before and after pictures

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent over *** to yield absolutely zero results. This place scams people our of money. Do NOT go here. When you confront the company about the issue they stop responding to you entirely. Good luck getting the same contact back on the phone - the turnover rate is ******* They prescribe narcotics PRIOR to surgery, which is illegal. They have zero concern about your safety. They violate ***** and several other policies. Do NOT go here. Ever. You will waste your time and money. The company is all about greed. You can easily see online that the owner of the company makes 600k per year. They are only out to collect funds and NOT actually treat you for what you went for.

• Initial Complaint

  Date:05/12/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  landhuis brokerag Never fixed anything. Ignored every message even left the lock box on the door the entire year i lived there and would not come get it. she didn't even tell me there was no gas on in the house. I moved in with my two children in April and it was freezing and it was over a weekend so I had to wait to call the gas company to get the gas turned on. When i moved out i used a company i am in partnership with to do the carpet cleaning. chasity the property manager made crazy claims stating i was lying and it was a fake receipt and repeatedly called me a liar. I did have dogs and she did actually charge me $**** dog deposit When it was time to do my move out she refused to do a walk-through with me and I asked her multiple times and gave her multiple options of times we could meet she refused. which she really has no excuse not to do a walk-through considering she lives in the same neighborhood she then proceeds to tell me that my dogs urinated all over the carpets which my dogs are kenneled or outside so there's no possibility that they could have urinated in the house. she then says that I was the first tenant that ever lived there. My surrounding neighbors let me know that there was a tenant before me and I moved in right after she moved out and the carpets were not cleaned and this woman had at least 3 to 4 great Danes in the house and she was sub letting the house. Which she must have had the gas turned off right away even knowing i was moving in. so now Chasity the property manager is charging me for a previous tenants damage. not only is she trying to charge me but she had a carpet cleaning company come out and price quote above their normal pricing. A $900 carpet cleaning bill she even put a tip of 77 dollars fir the carpet cleaning. Guess that is the cost for a company to charge inflation which is absolutely unheard of ! I work in the cleaning company Business and I have for the past 10 years and I have many associates who also own