ComplaintsforMercury Insurance Group
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Complaint Details
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Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a claim for a collision for my 2009 ****** Corolla. The collision was determined to be the fault of the other driver whose insurance company was Western General. We knew within a few days of the claim filing that this company was liquidated and CIGA was taking over. As everyone knows, CIGA is a last resort if someone doesn't have uninsured motorist coverage. In this instance, the Mercury agent delayed the processing of my claim through uninsured motorist coverage which being aware that I had uninsured motorist coverage and forced me to rent a car for approximately one month. I spoke with Sara's supervisor who said he would look into compensation for Mercury's oversight. He never called me back. I request that Mercury make up for their unnecessary delay, the inconvenience caused, and the lack of proper oversight for a new insurance adjuster in training.As you are aware, I pay my premiums on time and I expect my claims to be handled promptly and professionally as well.Business response
11/04/2021
We received your claim for damages that included information regarding the responsible party and the insurance carrier for the responsible vehicle. Once we verified the facts of the accident with you, we attempted to confirm the veracity of coverage and liability for the adverse vehicle. During this process, we were alerted to the presence of CIGA, and notified you of the same. We continued our investigation to verify the specific date of the potential insolvency of the adverse carrier, and whether there existed viable coverage for your damages. Unfortunately, during this time, we were unable to process a physical damage claim as the policy vehicle carried no Collision coverage. However, upon our verification that the adverse vehicles insurance policy would not cover this specific loss, we moved forward with resolving your claim under your Uninsured Motorists Property Damage claim. We regret any inconvenience you might have experienced prior to this payment being issued. While we understand that CIGA is still in the process of reviewing your specific claim, it is our understanding that they will review and consider your out-of-pocket rental charges incurred relating to this loss.Initial Complaint
10/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
their insured had hit my vehicle trailer at a high rate of speed aproximately 5 weeks ago , on i-75 near exit 306 and 296 in *******. they have not paid the claim, as of yet. ***** u.s. dollars. rear bumper-2010 ***** accord ex-l . 3.5 v-6, 2021 carry-on brand utility trailer, with ramp gate. tractor supply. u-haul trailer hitch.Business response
10/29/2021
Please see Mercury's attached letter. We have paid for his vehicle repairs but he hasn't cashed the check yet. We have referred the total loss of his trailer out to our Total Loss Unit to resolve the trailer damages with him. We have been unable to reach ****************** to advise as his voice mail is always full.
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Customer Complaints Summary
342 total complaints in the last 3 years.
99 complaints closed in the last 12 months.