ComplaintsforAmerican Financial Network Inc

• Initial Complaint

  12/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This Company prematurely had me to have an appraisal done assuring me that the property loan would be approved. I would not have gotten the appraisal without them constantly assuring the loan was going to be accepted. This was not an acceptable way for a company to be business. I asked that the money be returned for the useless premature appraisal that they requested .

  Business response

  03/01/2022

  Dear ********************,

   

  Thank you for reaching out and sharing your experience. American Financial Network, **** ("AFN") strives to provide excellent customer service and we are disappointed to hear that we did not meet your expectations. After reviewing your loan, it appears that your loan application could not be completed due to not receiving certain documents that AFN requested from you. While AFN believes it acted properly in its handling of your loan application, we will provide you with a refund of your appraisal fee as a gesture of good faith. You should receive a check within ten (10) business days. Further, we have forwarded your complaint to the loan originator's supervisor and will use your experience to improve our procedures moving forward.

   

  Thank you,

   

• Initial Complaint

  10/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  With a broker I began working with Orion *** for a home loan. I have excellent credit, good income and was promised a streamlined closing. It has been 60 days when 45 was anticipated and now being told will be another 30. I have read the reviews regarding lack of communication and mismanagement of process, and due to lack of communication people being homeless and I am panicked being this is now appearing as. I heard nothing for three weeks from my broker (who indicated they had not heard from Orion). Thinking all was fine (no news is good news) I asked about what was happening and miraculously the broker heard from the lending company and had me submit paperwork which was forwarded within a hour of asking. Still no clearesponse as to what part of the process we were In. I have yet to be able to ascertain a closing date despite being told I am in the final stages of the process nor have I been furnished an official commitment letter or e fee denial. I just need solid answers.

  Business response

  03/01/2022

  Dear *****************************,

   

  Thank you for reaching out and sharing your experience. American Financial Network, ***** DBA Orion Lending ("AFN") prides itself on providing excellent customer service, and we are disappointed to hear that we did not meet your expectations. Further, we would like to sincerely apologize for the untimely response to your complaint. Please note that AFN took note of your complaint and worked with its Orion team to ensure that your loan application was timely handled. Based on our records, your loan funded soon after your complaint was filed with the BBB, and we hope that your concerns were all resolved at that time. Further, please note that AFN strives to process all loan applications in a timely manner, but various circumstances can often cause delays. While AFN believes it handled your loan application properly, and within required time limits, we would like to offer you a courtesy refund in the amount of $250 as a gesture of good faith. We hope this will further resolve any issues you may have had during your loan application. You should be receiving the courtesy refund within 10 business days. We have also forwarded your complaint to AFN management and will use your experiences to improve our processes moving forward.

   

  Thank you,

   

• Initial Complaint

  09/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They said that I have not made any payments. I have sent them proof that I have. I have not anymore from this about it. Now they are repossing my car.

  Business response

  10/08/2021

  American Financial Network, **** sympathizes with any frustration you may have experience with the servicing of your auto loan.However, the company contacted (American Financial Network, ****) only originates mortgage loans. Due to this, we believe that the wrong company has been listed in the present complaint.
  

• Initial Complaint

  09/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  After purchasing a home with a VA loan my wife and I have received a number of refinance letters from American Financial Network Inc. We have never had any business dealing with American Financial Network Inc. and do not desire to. My wife and I both completed the opt out process at optoutprescreen.com, as provided by the Fair Credit Reporting Act, on 09 March 2021. American Financial Network Inc. has ignored our opt out and continued sending refinance letters. After giving adequate time for any letters already in the mail to be delivered we directly contacted them on 01 July 2021 at **** EST. They agreed to stop sending letters. However my wife and I have continued to receive letters from AFN. We filed a compliant with CFPB on 13 August 2021. AFN finally responded claiming they would put us on their internal do not contact list. AFN however has continued to brazenly violate the Fair Credit Reporting Act and still to this day (23 September 2021) sends unsolicited mortgage offers.

  Business response

  10/08/2021

  American Financial Network, **** sympathizes with any frustration that you may have experienced from the receipt of advertising materials. We have added you to our internal do not contact list. If possible, may American Financial Network, **** please receive a copy of the referenced advertisement so that its origin may be traced. Should you receive any further advertising materials from American Financial Network, **** we would request that a copy be sent to our corporate headquarters, or a copy be e-mailed to ************************************** to ensure that the piece is affiliated and authorized by American Financial Network, **** 

  Customer response

  10/09/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have also attached a copy of the advertisement in question. 
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  09/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a flyer in the mail about a refinance for my home. I called the number and began the refi and it got to the point where they sent someone to my house for an appraisal. That was Aug 16th, 2021. One month later I hadn't heard any follow-up so I left messages to various contacts and eventually found out that the home appraiser did his job and sent his work on to the next party. One gentlemen (************), who had helped me early in the process, answered my phone call. He said that he thought my refi was denied because of some liens (however, I do not have any liens, nor was I notified that there were any). He said he would have his manager (****************) call me the next day, Sep 17th, 2021, but nobody called. I emailed **** again that evening saying I hadn't received any follow-up and to please ensure someone calls me early Monday (today) Sep 20th, 2021. Nobody called so I called ****** and left him a message today expressing my disdain and that I would file a BBB complaint.

  Business response

  10/08/2021

  American Financial Network, **** (AFN) sympathizes with any frustration that you may have experienced throughout the application process. AFN seeks to provide its customers with the utmost standard of care and apologize if your experience did not meet this standard. We are raising your concerns with management at the branch in question and requesting for a member of the branch to contact you. Thank you for brining this matter to our attention.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Guaranteed low mortgage rate if credit report is accurate. My score 790, wife 820 and it is accurate. Gave info. Never heard from them again?

  Business response

  09/22/2021

  American Financial Network, **** sympathizes with any frustration that you may have experienced throughout your transaction and will utilize this as an opportunity to improve its communication with consumers. We have opened an internal investigation into this matter and shall be contacting the region associated with the advertisement. We have requested for an AFN team member to contact you for additional information. 

  Customer response

  09/22/2021

  After they get in touch with me I'll decide my options. As of now they've done nothing.

• Initial Complaint

  08/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We began a refi with AFN, a branch managed by ******* and ***********************, at the end of June 2021. At the beginning we spoke with ***** and spoke with her about a cash out option. We spoke of this with her throughout the process and had an email from her showing what the amounts we had discussed would do to our payments. She stated to us that later in the process someone would give us options and we would make a choice. After the appraisal we never received options just final loan docs. When we contacted *******, he said that was the first he was hearing of it and that cash out was a different loan and a different appraisal, and since we never told them that we wanted cash, he wasn't going to eat the cost of another appraisal. I sent him the email showing that we had made our intentions clear and that we weren't going to eat the cost due to a mistake on their end. He said that the email didn't prove anything and blamed us for not knowing that it was a different loan. No accountability!

  Business response

  03/01/2022

  Dear ****************,

  First, American Financial Network, **** ("AFN") would like to apologize for its untimely response to your complaint. Due to personnel changes, there was some miscommunication with respect to the handling of your complaint, and AFN held the mistaken belief that your issues were already addressed. Second, AFN sympathizes with any frustration or anxiety you may have experienced during the early stages of your loan application. We would like to stress that your complaint was heard and that steps were taken to ensure that you received the loan product you were looking for. Further, we have confirmed that your loan was indeed funded on December 23, 2021. We also forwarded your complaint to AFN management, and will use your experiences to improve our procedures moving forward. Finally, while AFN believes it acted properly with the handing of your loan application, we would like to provide you with a courtesy refund of your appraisal costs in the amount of $1,020 as a gesture of good faith. You should receive this payment within the next ten (10) business days.

  Once again, we sympathize with any frustration you may have experienced, and we appreciate your business.

  Thank you,

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩