Business ProfileforViking Bags

I spoke to a customer service agent of the company to ask questions before purchasing their product. The service agent never told me the required drilling of their product to make it fit my motorcycle. Thet guaranteed the fit to my motorcycle model and year specifically.When i received the product I brought it to a Harley ******** dealership, and they informed me they do not install Viking Bags because of the required drilling. I called two more motorcycle shop, and both gave me the same answer.I called Viking customer service agent again and they said of course you have to drills holes in our product to make them fit. I explained that their description was specific to my bike and a guaranteed fit. I explained i would be seeking a refund and they said i could try.I followed the instructions per Viking Bags return policy and had to pay $130.00 out of pocket to ship the bags back. Upon arrival Viking said the bags were damaged when someone tried to install them. I was only issued a partial refund I immediately called customer care for the third time, and they explained that the bags were damaged by the installer. I explained know body other than myself had handled to box and the bags were never taken out of the packing. I peeled the labels off the box that Viking used to send me the bags and never handled the product. The only time the product saw daylight was when I took a picture of the packing which was required by Viking to process the return.The last person I spoke to was **** manager of ***************** he repeatedly accused ****** of the damage, but I assured him they never touched the bags.They provided a small picture of the corner of a bag with a scratch but i cannot tell if that's the bag i ordered and you cannot see if that's the package that i sent back because the picture is so close.I am seeking the full refund of my money and the $130 spent to return the product that Viking is mis leading to fit exactly.