Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nu Aqua shipped me a defective product. It turned on, but the touchscreen didnt work. It was frozen on one screen and would not work even after many times of unplugging it and resetting it. I immediately contacted customer support and they fought me every step of the way trying to return it though I had it in my possession for one day. On their website it states Try it for a full 120 days, if you don't absolutely love your NU Aqua Water Filter System, send your system back for a 100% full refund! I called customer service to return as it wasnt working and they made me go through SO MANY STEPS. I was on the phone with them for an hour. Every ten minutes I would say I dont want to try to fix this I just want to ship it back and they kept saying No you have to go through all the steps of troubleshooting to be eligible to return the item. I was on the phone with them for OVER AN HOUR troubleshooting. I wanted to give up as I was sick and this was something no company had made me do just to return an item. I didnt even want the item anymore because if you ship me a defective item out the box, why would I want it even if I could fix it troubleshooting with customer service?After the hour phone call was up they said I would have to wait a few days to receive my return form in my email. It sounded ridiculous, but I waited a few days for my return form. I never received the form so I had to call them back a few days later they kept me on the phone ANOTHER HOUR AND FOURTY-FIVE MINUTES just to get a return label. After that call I STILL didnt get the return label, they made me email another email address to get it. I shipped my product back last month, they told me that I would receive a refund within two weeks and I still have not received my refund a whole month later. I have contacted customer service about this issue. This business is a scam and they make money by exhausting you with troubleshooting so hopefully you will give up and keep the defective product.

  Business Response

  Date: 02/26/2025

  Hi *****,
  
  Thank you for taking the time to provide us with feedback.
  
  Your input is valuable to us, and it aids in enhancing our products and services.
  
  We sincerely apologize for any inconvenience caused by the item that did not meet your expectations. Our technical team has been with you throughout the process to ensure that your new system works.
  
  We are pleased to inform you that we have already processed the refund for the returned system. Please check your account directly for confirmation.
  
  Should you require further clarification, please feel free to communicate with us regarding the refunded amount. You can reach us at ************** or email us at *********************************** Our support team is here to assist you!
  
  Best regards,
  NUAqua Systems Support Team
  
  

• Initial Complaint

  Date:06/20/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Nu Aqua 7-stage R/O system on June 4th, 2024. The unit was missing a filter, rubber seals, and contained a broken elbow. Because of this I had to reschedule the installation. After all the parts arrived, and were replaced, the unit leaked everywhere and destroyed the cabinet under my sink. Apparently, the unit was missing another seal. This was the last straw for me and I tried to return the item. Call center is overseas and I could hear roosters in the background. **************** was rude and argumentative. 3 phone calls and 5 emails and they are still trying to find reasons not to provide a return authorization number. They also say they will not accept a return if any parts are broken, but some parts were already missing or broken when I received it. They also want me to pay for the return shipping and a 15% restock fee. This will cost me more than I initially paid for the system. Also the instructions are old and do not match the parts contained in the system we received. Parts are not good quality either, made in ******.

• Initial Complaint

  Date:05/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction Mon, 29 Apr 2024 The amount of money you paid the business ****** What the business committed to provide you Working tankless reverse osmosis water filtering system What the nature of the dispute is Not honoring refund policy and providing a prepaid return label Whether or not the business has tried to resolve the problem They are giving me numerous obstacles to get a refund rather than honoring the return policy posted on their website Account/order/tracking number Order #*****

  Business Response

  Date: 06/05/2024

  Hi ****,
  
  We're so glad you took the time to share your feedback with us. It's important to us that we hear from our customers, and your feedback helps us make our products and services better.
  
  We understand that you are unhappy with the brand-new unit you recently purchased, and we sincerely apologize for any inconvenience or frustration this has caused you.
  
  
  We'd like to inform you that I've spoken to the support team, and they are dedicated in understanding your concern why you still have received a high ppm to your unit.
  
  We understand that you are requesting a return label from us. However, we would be happy to help resolve your concern without returning the product, as we are confident in the quality of what we sell.
  
  We would be honor if you give us a chance to help you and provide the best resolution.
  
  We handle these cases on a case-by-case basis, and we appreciate your understanding as our support team investigates the situation before approving the RMA.
  
  Please continue to communicate with our support team so you'll be updated on the status of your request. You can reach us at ********************************** or at **************
  
  Thank you for your patience and understanding.
  
  

  Sincerely,

  
  NuAqua Systems Claims Department
  
  
  

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Nu Aqua due to their unfair and deceptive business practices. About a month ago, I purchased their countertop filter system. However, my experience with the company has been nothing short of a rip-off.The system was of poor quality, malfunctioned, and does not perform as promised. Despite their claims of providing top-notch products/services, what I received was far from satisfactory.Moreover, when attempting to return for a refund or exchange, I encountered numerous obstacles. This comapny has an unfair return policy that heavily favors the company's interests over those of the consumer. The return process is convoluted, and the associated return shipping costs are unreasonably high.Despite my repeated attempts to resolve the issue and seek a fair resolution, they have been uncooperative and unwilling to address my concerns. Their lack of accountability and disregard for customer satisfaction is appalling and unacceptable. All I am asking is a return label and I am absolutely willing to bear the cost.

  Business Response

  Date: 04/10/2024

  Thank you for taking the time to provide us with feedback.
  
  Your input is valuable to us, and it aids in enhancing our products and services.
  
  We apologize for any inconvenience caused by the item that did not meet your expectations. 
  
  Upon further review, we see that you are already in direct contact with our support team, and our support team has been with you throughout the process in resolving the issue you are having.
  
  We're pleased to inform you that the *** Department has authorized a return for your order under ***#*****-R1. This is covered under our 120-Day Guarantee. For your reference, please see the link below:
  
  
  ************************************************
  
  Please note that the customer is responsible for all return shipping costs, as outlined in the terms and conditions of this return policy. We understand that you are not satisfied with the return process, however, we must respectfully advise that this return policy, like those of any other company, must be adhered to strictly. 
  
  Please contact us for the return tracking number. The Warehouse Team is waiting for the package, and once they receive and inspect it, they will issue a refund to your account.
  
  If you have any questions or concerns, please don't hesitate to contact us. You can reach us at ********************************** or at **************
  
  Thank you for your patience and understanding.
  
  Sincerely,
  
  NuAqua Systems Claims Department
  
  

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********** 3:00 am on Friday March 1, 2024, I received a notification from PayPal that autopay was used on my account in the amount of ****** from Niche **************** I reported the transaction as unauthorized and fraudulent. I purchased from the vendor (dba Nu Aqua) in the past, but only on a limited and individual basis without ever authorizing autopay or automatic orders. This is confirmed after reviewing previous orders and transaction history (prior purchase in 2023 was for ******). I didnt even have an account that could be accessed within the vendors store front until the notification. After looking at online history at the site, I have no receipts or transactions in which autopay or subscription was used or authorized. Further, the vendor sent an email to my account at 4:01 am falsely stating that I forgot something at checkout. This is false because I had no account, nothing has been purchased for over a year, no subscriptions or autopay were authorized, and nothing was in checkout on the site. The fact is that vendor made an unauthorized transaction based on purchase history without my consent. Research shows there is a strong trend of increasing fraudulent transactions made by this vendor against consumers, evidenced by the BBB: **********************************************************************************************************************************. A stop payment and fraud escalation has been requested. The case was reported to the Arlington ************** the FBIs IC3, the Offices of the State Attorneys General of CA and **, the ***** and the **** The vendor acknowledges the facts in writing but refuses to cancel the unauthorized transaction. Additionally, the vendor representative who is now using the name of a cartoon character, *************************, continues attempts to mislead and engage in fraud. According to the FTC's website, "You also don't need to return unordered merchandise." I have never received the items. Your help is appreciated. Sincerely, ***

  Business Response

  Date: 03/20/2024

  Dear ******,

  We appreciate you bringing your concerns to our attention.

  We sincerely apologize for any inconvenience caused by the unauthorized charge to your PayPal account. Your feedback is invaluable to us, and we are committed to addressing this matter promptly.
  Upon reviewing your order history, we see that you have been a loyal customer, and we thank you for your continued support. We understand the importance of transparency and accountability in our transactions.

  Regarding the recent unauthorized charge for the second cycle of your subscription on March 1, 2024, please rest assured that this was not our intention. We have taken immediate steps to rectify the situation by canceling the subscription to prevent any further charges.

  We have also noted your email regarding the Unauthorized Transaction and PayPal Claim filed, and our team is actively working on resolving this matter with the utmost urgency.

  We understand the inconvenience this has caused you and sincerely apologize for any distress. Your trust in our company is of utmost importance, and we are committed to regaining it.

  Please continue to communicate with us directly for updates on the resolution process. Your understanding and patience are highly appreciated as we work towards a satisfactory resolution.
  Thank you for your continued support and loyalty.

  Sincerely,
  Nu Aqua Support Team

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged my credit card even though I warned them ahead of time they were sending the water system to the wrong address; which should have been to Oregon. They are now in possession of package and still charging full amount to me. I request a full billing adjustment to my credit card.

  Business Response

  Date: 01/29/2024

  Hi *****,

  Thank you for taking the time to share your valuable feedback with us. 

  We sincerely apologize for any inconvenience caused by the erroneous shipment of the package intended for your son-in-law. This occurred due to an automated selection of your address, given the previous record of your initial purchase of an RO system. Unfortunately, once an order is saved in our system, we no longer have the capability to modify it, including changing the shipping address. Our Order Changes and Cancellations policy reflects our commitment to processing and shipping orders promptly.

  We understand the frustration this situation has caused, and we genuinely regret any inconvenience. While we are unable to alter the order directly, our support team is dedicated to assisting you in finding an alternative solution. One option suggested was contacting ***** couriers to arrange a pickup at the nearest ***** location to your son-in-law's address. We understand you opted against this and chose to refuse the package, resulting in its return to the warehouse.

  Refusing a package is considered an unauthorized return; we strongly discourage such actions. All returns, refunds, and exchanges must be authorized by our customer service representative. Please note that our refund policy excludes original shipping fees and incurs a 15% restocking fee for items returned in non-new and unused condition.

  For further details, we encourage you to review our shipping and return policy. Additionally, we would like to inform you that if an open dispute is filed and pending, we are unable to process a return, refund, or any movement on the order.

  ********************************************************
  ******************************************************

  We are here to assist you throughout this process and resolve any concerns you may have. We look forward to finding a satisfactory resolution.

  Best Regards,
  

  
  

  Customer Answer

  Date: 01/29/2024

  Your company is a ripoff and nothing more to say here. You have your merchandise in possession and have lied to my credit card company ********* regarding this.
  All you had to do was send it to the correct address originally but you lacked the know how  and integrity to do accomplish this.It is  amazing to me you continue to be in business and blame the consumer for your faults  by using your company for a Xmas present to my family I ended up buying the same exact product from a vendor  with integrity

  ***********************

   

  Business Response

  Date: 01/31/2024

  Dear *****,
  
  Thank you for bringing your concern to our attention, and we sincerely apologize for any inconvenience you may have experienced. We want to assure you that we are actively addressing your issue through the open chargeback process. Resolving this matter is of utmost importance to us, and we are committed to ensuring a swift and satisfactory resolution.
  
  Your patience and understanding during this process are greatly appreciated. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out directly. We value your feedback and are dedicated to providing a positive resolution.
  
  Thank you for your understanding.
  
  Best Regards,
  

  Customer Answer

  Date: 02/04/2024

  02/03/2024

  I have read the many complaints from other people than myself against your company and each response is the same like you give me. Then you do not do NOTHING. You ripped me off for $295 dollars against my credit card and you have the merchandiser unused never unpacked in your possession.  

  DO NOT DO BUSINESS WITH NU AQUA SYSTEMS IN **** ** AT ANY COST OR ANY PRICE.

   

• Initial Complaint

  Date:12/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed filters replaced on water filtration system. I saw that they were out when I went to website but I was able to sign up to receive an email when they would be back in stock. I got an email saying they were back in stock and I was able to order without issue.A week later I have not received any shipment and emailed them asking about order status and they informed me that it was a pre-order and not an actual order. They advertised and sold it to me as an item they had in stock only to find out after paying them and not receiving any anything that it was a pre-order. I know they are capable of showing item not in stock because it was listed out of stock in November when I originally signed up to notify me that it would be in stock.

  Business Response

  Date: 12/07/2023

  Hi ******,
  
  Thank you for sharing your feedback with us. Your input is valuable as we continually strive to enhance our products and services based on customer experiences.
  
  We sincerely apologize for the delay in shipping your order, which was due to it being on backorder. While you should have been notified once the item was back in stock, unforeseen delays occurred during transportation, affecting the shipment timeframe.
  
  Upon reviewing your account, we're pleased to inform you that the tracking number is now available under ***** courier: ************. You can monitor the status of your order shipment.
  
  We acknowledge the inconvenience this delay has caused and assure you that we are working diligently to replenish our stock promptly to prevent future delays. Your satisfaction is our priority, and we are committed to providing excellent service to our valued customers.
  
  To ensure you receive the fastest and most effective resolution, please maintain communication with our support team via email at **********************************  or phone at **************. Our team is wholeheartedly committed to resolving this matter swiftly and to your complete satisfaction.
  
  
  Sincerely,
  
  Nuaqua Support Team
  
  

• Initial Complaint

  Date:12/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 RO systems. **************** is Terrible. They want to charge 15% restocking and shipping for return of product that had a large hole in the side and was refused at delivery. I am still waiting on my refund. The product I did receive had a bad chemical odor upon opening the package. The instructions are terrible and say to replace the tubing every year.

  Business Response

  Date: 12/06/2023

  Hi ****,
  
  Thank you for sharing your feedback with us; your insights are incredibly valuable in our ongoing efforts to improve our products and services.
  
  We sincerely apologize for the inconvenience caused by receiving a box with a significant hole and the confirmation of missing parts. Our support team has thoroughly reviewed your concerns and discussed our return policy. It is essential to note that returning or rejecting the package must involve the creation of a Return Merchandise Authorization (RMA), as mandated by our return policy. Any merchandise returned without an RMA or returned freight collect is subject to refusal, with a 15% restocking fee applied to the refund.
  
  For detailed information on our return policy, please visit: ******************************************************
  
  Unfortunately, we would love to assist you further, but if an open dispute is filed with your bank and is pending, we are unable to process a return, refund, or any movement on the order.
  
  We encourage you to maintain communication with our support team to stay updated on the status of your return. Your ongoing cooperation is essential for a resolution.
  
  Thank you for your patience and understanding throughout this frustrating process. Our expert team is actively working to address your concerns, and we appreciate your understanding.
  
  Sincerely,
  
  NuAqua Support Team
  

  Customer Answer

  Date: 12/06/2023

  I reject this response. There is not an open dispute. I attempted to use the PayPal dispute resolution. However the company failed to acknowledge receipt of the package that was rejected not returned. I will have to elevate the issue with PayPal. This is a crazy response after the company acknowledged that I reviewed a package with a large hole in the box. They should have refunded my money immediately. 

  Business Response

  Date: 12/07/2023

  Hello ******,
  
  Thank you for your prompt response to this matter.
  
  We understand the inconvenience you're facing.
  
  While we acknowledge your attempt to use the PayPal dispute for resolution, our PayPal processor team has indicated the presence of a filed claim. Rest assured, our support team is actively assisting you through the process to ensure the provision of excellent products and services.
  
  As advised by our support team, we need to wait for the item to arrive at our warehouse and undergo inspection. We will keep you updated on our next steps.
  
  For any further assistance, feel free to reach out to our support team directly via email at ********************************** or by phone at **************. Our team is fully committed to resolving this matter swiftly and to your complete satisfaction.
  
  Best regards,
  
  Nuaqua Support Team
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 20,2022, Paid $402.94. Sent E-mail 7-24-23 in regards of my water filtration system having awful taste in water. *** from NU Aqua responded that It was my responsibility to pay for shipping cost. I took product to **** , It would of cost me $98.30 to ship unit back. I emailed *** back 7-25-23, to see if they could send be pre-paid label. I was told unfortunately they don't provide return shipping labels. I E-mailed *** back to see if i can get them to send be a new unit or fa full refund. *** in return wanted to do another troubleshooting, which we already did. I responded back to ***, that didn't work.

  Business Response

  Date: 08/10/2023

  Hi *****, 
  
  Thank you for taking the time to provide us with your feedback. We appreciate your business and want to make sure you're satisfied with our products and services.
  
  I see that you're experiencing an issue with your R.O. system. I'd like to know if you were able to register your system online for your warranty. If so, please send us a screenshot of the email confirmation. This will help us to quickly determine if your system is still under warranty.
  
  If your reverse osmosis system is out of warranty, we can no longer replace it or refund you. However, we can still help you troubleshoot the issue. Our support team, led by ***, is highly skilled in diagnosing and repairing RO system problems. They can help you identify the root cause of the issue and send you free parts if needed. They will work with you until your system is up and running again.
  
  Please review our return policy below: 
  ******************************************************
  
  We understand that your time is valuable, so we appreciate your patience as we work to resolve this issue. Please continue to work with our support team so they can find the best resolution for you.
  
  In the meantime, please let me know if you have any other questions. We're here to help!
  

  
  Best regards,
  
  Nu Aqua Systems Support Team

  Customer Answer

  Date: 08/10/2023

  The Nu Aqua 4 stage countertop Reverse Osmosis System with hot water. I have a one year warranty. My warranty is good thru September 20,2023. 

  Business Response

  Date: 09/05/2023

  Hi *****,
  
  I hope this email finds you well.
  
  I'm writing to you today to let you know that I've spoken to the support team, and they've started the process of returning your unit. Your return merchandise authorization number is RMA#*****-R1.
  
  Please contact the support team as soon as possible so they can resolve your issue as quickly as possible. You can reach them at ********************************** or **************.
  
  I apologize for any inconvenience this may have caused. Thank you for your patience and understanding.
  

  
  Sincerely,

  NuAqua Systems Support Team

• Initial Complaint

  Date:05/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased RO unit 9-6-22 first problem was a leak on 2-9-23 and a part was sent and installed. Next problem started 4-20-23 with bad water quality and progressed to the pump running continuously with little purified water being produced and then quitting completely. Over 30 email's including photos and videos along with 6 phone calls later I gave up trying to get a solution for the problem and asked to return the unit. I was told that because I had used the unit more than 6 months they would not accept an return, even though I have a 3 year warranty on that unit. At that point I purchased a new RO from a different company as all my drinking water comes from this source. I am asking for a refund of the purchase price of $238.46 and a return shipping label if they want the unit back. Thanks for your help. *******************************

  Business Response

  Date: 05/22/2023

  Hi *******,
  
  I understand that you're disappointed that you can't return your NU Aqua Platinum Series 5 Stage 100GPD RO System with Booster Pump because it's past the 120-day return period. I am very sorry for all the inconveniences.  Our return policy is in place to ensure that our customers have a fair opportunity to try out our products and return them if they're not satisfied.
  
  In this case, it's been more than 120 days since you purchased your NU Aqua Platinum Series 5 Stage 100GPD RO System with Booster Pump. This means that the product is no longer considered new, and we can't offer a refund.
  
  However, I'm pleased to inform you that your R.O. Our 3-year warranty remains in effect. This means that if the NU Aqua Platinum Series 5 Stage 100GPD RO System with Booster Pump breaks or malfunctions within the first three years of purchase, we will assist you in any manner we can in repairing the system.  
  
  To claim the warranty, please contact our support team at ************** or ***********************************
  
  I hope this information is helpful. If you have any further questions, please don't hesitate to contact us.
  
  
  Sincerely,
  
  NuAqua Systems Support Team