Complaints

This profile includes complaints for Allstate Protection Plans's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Allstate Protection Plans has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Allstate Protection Plans

  2000 Sierra Point Pkwy Ste 300 Brisbane, CA 94005-1857

  
• 

  Squaretrade Go Iphone Repair

  6400 Five Points Rd Indianapolis, IN 46237

• 

  Allstate Protection Plans

  1955 Wehrle Dr Ste B Williamsville, NY 14221-8453

• 

  Squaretrade Go Iphone Repair

  6400 Five Points Rd Indianapolis, IN 46237

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/21/2021. ****** sold me a squaretrade warranty for a cell phone purchased and the warranty company is not standing behind the product. My cell phone was mailed back to the warranty company and a damaged phone was sent in replacement. Now the warranty company will not send me a working replacement per contract and expects me to send back my only phone and wait 10 business days for a check. this is not acceptable as my phone is used daily and this was not outlined in the service agreement. I am now after attempted a resolution 11 times with the warranty company a full refund of $1099.99 the cost of the phone as this warranty was sold in bad business practice.

  

  Business Response

  Date: 07/27/2023

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade offers a variety of resolution options for our consumers to ensure we meet their service needs. Our goal is to provide our consumers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand, and the items price. All these variables are taken into consideration when determining the most appropriate solution for our consumers. We are sorry to hear the consumer was dissatisfied in this case.
  
  At this time, we are working with the consumer to resolve their issue.

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an above ground swimming pool, from my local ******** for $598.00 and a 3 year protection plan for $58.00. The protection plan on the pool was through square trade by Allstate. The pool lasted two ******* before the seams around the look thru windows began to leak water. I patched the hole and it held a few more weeks but continuously got larger. I contacted the warrenty department, square trade, online on March 24th to file a claim. I was directed to contact them by phone to complete my claim. I called and followed instructions to complete the process. After this initial contact all further communications were to and from Allstate warrenty department. My claim was approved for reimbursement on March 27, 2023 and i was told I would be mailed a check within 5-6 business days. After 2 weeks of not receiving payment I called Allstate and was told check would be canceled and another would be issued and mailed. This process of waiting, not receiving, calling, and waiting continued. I have called over 10 times throughout the past 4 months and still have not received reimbursement for my item from Allstate. I have spoke with multiple representatives, supervisors, and even someone named ******, claiming to be over accounting, who told me he would personally oversee the issuance of the check. The last call I made was approximately 13 days ago after being told by email I had to give them another address where they could send the check. I have only one address and no issue getting mail. I told them this and was told they would cancel check and issue another. I am being lied to and scammed. 5 checks have allegedly been canceled and issued. As u will see in my documentation theses check have the same check number. I brought this up to ******. And the next email had a different check number but the one after that was the same. I just want reimbursement for my pool that i paid Allstate to cover. I am getting nowhere and have yet to receive anything. Please help resolve

  

  Business Response

  Date: 07/26/2023

  We apologize for any delays the consumer has experienced with receiving their reimbursement check.
  
  SquareTrade does our best to eliminate any roadblocks that might affect consumers. We send checks via **** First- Class mail. It can take up to six business days for consumers to receive their checks. Although the process is usually quick, we might experience some delays. We are sorry this has been the consumer's experience.
  
  We reached out to the consumer to further assist.

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a complaint with BBB.Complaint # ********.July 13th and 19th ******* *************** Rep discussed researching a vendor in our area to repair the sofa after I declined the resolution to pay out of pocket and send the receipt to get reimbursed.******* said she would send an email of our Discussion. Haven't heard from ******* *************** Rep. as of this additional compliant information today July 24, 2023.Note attachments incoming phone call from ******************* Note The Warranty purchased from Nebraska Furniture.Clearly it states seam separation etcs are covered.

  

  Business Response

  Date: 07/31/2023

  We apologize for any dissatisfaction with the consumers recent claim experience.
  

  SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our consumers. We are sorry that this has not been your experience and we would like to see how we can further assist you.

  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.
  

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20369188
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/02/2023

  Yesterday August 1st 2023 I spoke with ****** with the resolution Department of square trade.. she advised that the initial warranty that I sent in to the better Business bureau is the correct warranty and not the one that I recently sent in with the second claim. 

  See correct warranty attached

  ****** explained the warranty coverage as indicated under accidental and standard coverage, and she advised that SquareTrade is sending out a vendor to assess the sofa damage. ****** advised, I should get an email within two or three business days.

  I informed ****** that I got a upholstery company to come out yesterday August 1st 2023; ****** asked me to give the estimate once I get it for Square Trade to review as well.

  As of this writing I have not gotten from Square Trade, email information of the vendor that's coming: a contact information and or a date and time that the assessment will be made of the sofa damage.

  I'm also waiting for an estimate from the upholstery company. 

  

  Business Response

  Date: 08/04/2023

  We apologize for any dissatisfaction with the consumers recent claim experience.

  SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. Based on the issue that is being described we strive to provide the best resolution if it's covered under the warranty. We are sorry for the experience faced. 

  At this time, one of our specialists has reached out to the consumer to further discuss this.
  

  Customer Answer

  Date: 08/05/2023

   
  Complaint: 20369188
  
  I am rejecting this response because:
  August 4, 2023, I called Square Trade spoke to an agent and she confirmed our claim was being addressed.

  However no one has reached out to me accordingly. 

  Square Trade rep informed me that we would receive an email on yesterday, August 4, 2023, with the information on a vendor Square Trade has contacted to assess our sofa claim.

  I informed ******* that I had spoken to the resolution **** ******* Tuesday, August 1st, and she said I would get an email as well within two to three business from Tuesday August 1, 2023.with the contact information date and time possibly of a vendor Square Trade is sending out to assess our sofa.

  ****** said I would at least get an email with contact information on the vendor to call an set up an appointment. 

  I haven't  received an email as of this writing, Saturday August 5, 2023, 7:37am.

  The upholstery company I contacted is working on an estimate and will try to get the information emailed to my email next week of, August 6th.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/08/2023

  We apologize for any inconvenience faced throughout the consumer's claim.

  SquareTrade does our best to provide a seamless experience and anticipate our consumers needs by providing customized service. We offer a variety of resolution options to ensure we meet service needs and resolve our consumers claims efficiently. There are several factors that could impact the timeliness in our team sourcing a technician for an in-home repair, such as the consumers location, the item type and particular failure the item is experiencing. To the best of our ability, we attempt to keep these factors from affecting the consumers claim resolution. We apologize that this was not the case here and would love the opportunity to make things right.

  At this time, we have reached out to the consumer via with the latest updates.

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20369188
  
  I am rejecting this response because:

  I don't know if the vendor is going to contact me to repair our sofa.

  I haven't received a call from the vendor Square Trade has approved to repair our sofa.

  I understand the vendor still has 1 to 3 business days to contact us.

  However it's Thursday, August 9th, the 2nd business day and we've not heard from the vendor. 

  I called yesterday, August 8, 2023, left a voice message with the vendor Square Trade noted in the approval email.

  I called the phone number Square Trade listed in the email.

  I informed them that we will be out of town: August 13th to September 1st 2023.

  Also I asked the vendor I contacted, to send Square Trade an estimated that was sent to me via email per my request.

  I informed Square Trade I had contacted a vendor for an estimate.

  The vendor I contacted came out and assessed the sofa damage, August 1, 2023.

  Per ****** request, the estimate was emailed by the vendor directly to Square Trade.

  See attached email I sent to Square Trade and the estimate from the other vendor. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/17/2023

  We apologize for any delays you have experienced with your claim.

  SquareTrade does our best to provide a seamless experience and anticipate our consumers needs by providing customized service. We offer a variety of resolution options to ensure we meet service needs and resolve our consumers claims efficiently. There are several factors that could impact the timeliness in our team sourcing a technician for an in-home repair, such as the consumers location, the item type and particular failure the item is experiencing. To the best of our ability, we attempt to keep these factors from affecting the consumers claim resolution. We apologize that this was not the case.

  At this time, we have reached out to the technician and the consumer to further assistance.
  
  
  

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20369188
  
  I am rejecting this response because:
  SquareTrade sent an apology email see attached. We are waiting to hear back from SquareTrade; maybe the claim has been reassigned to another vendor.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/25/2023

  We apologize for any delays the consumer have experienced with their claim.

  There happens to be some confusion since the assigned technician has been in contact with the consumer but they happen to be out of town. At this time, the technician is waiting for the consumer to contact them back so they can schedule their appointment.

  At this time, one of our specialists has reached out to the consumer via email with the latest update. 
  

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20369188
  
  I am rejecting this response because:
  Due the vendor Fibernew, not being available to speak to us untill August 17th, because ******* was on vacation, and Square Trade having to get back in touch to find this information out, there is too much uncertainty that the vendor will be available when we reach out again. That being said, we're requesting Square Trade Approval of the estimate we sent previously and has  attached to this response. See The vendor information attached. ******* from this vendor came to our home and wrote the estimate accordingly. 

  We're requesting that Square Trade  accepts the estimate attached, contact the vendor and cc us via email accordingly. 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim number: ************ I have a claim for a ******** Switch. It was damaged while we were on vacation and I have spent 2 weeks trying to ship it for repair. The label that is sent from the company does not load on any browser. It does not load in chrome or safari or Firefox, it did not load in Edge. It will not load from mobile. I have had 3 labels sent, even used a different email address and the label will not load. I took the Switch back to ******* and they said a 3 party company handles. I went to Fed Ex with a tracking number given by customer service- they cannot pull the label with a tracking number. Im led to believe this is on purpose- that the company is running folks in circles so they simply cannot get their repair. All I want is my Switch repaired.

  

  Business Response

  Date: 07/25/2023

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade does our best to eliminate any issues that can delay the process before it affects our consumers since we strive to provide an expeditious and hassle-free service. Shipping labels are automatically emailed to process the claim as quickly as possible. While issues or delays may occur during the process, our goal is to ensure consumers receive the tools they need to move their claims forward. We are sorry this did not occur in the consumer's case.
  
  We reached out to the consumer to assist further.

  Customer Answer

  Date: 07/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got the protection plan on a ******* 23 ultra at a **** booth which happened to be inside a ********** but not actually part of **********. The phone broke and after 7 days fighting with the company no solution was given nor was a replacement phone.. the made me send back the broken device with of course prolonged processing to receive a paper check or a gift card instead of a replacement phone.. the hire uneducated and untrained people to read a script and scam honest people with no return in their protection.. they scam honest people

  

  Business Response

  Date: 07/27/2023

  We apologize for any dissatisfaction with the consumer's experience.

  SquareTrade always does our best to offer repair and replacement resolutions as our priority, and reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our consumers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the repair cost, the device's purchase amount, whether we can source a comparable replacement item within the plan's coverage limits, and so on.

  At this time, we have reached out to the consumer to assist further.

• Initial Complaint

  Date:07/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a protection plans from******* Protection Plan by Allstate.My computer broke & I called in about the warranty and they told me to send the computer to ********* would be replaced.I spent a total of $249.00+taxes for the computer &the cost of the warranty. Ther warranty repre****ative said I would get a ******* Gift Card when the computer was returned.The repre****ative said they would email me a ***** shipping label.I told the repre****ative that I would need the package to be picked up from my home because I am handicapped and I live alone and I can not drive or leave my home. The Allstate Agent told me that he could not send me a label to be picked up from my home. I was upset because Allstate does not make special accommodations for the handicapped. I told the agent that I would send it with my own shipping label.I paid for the ***** Shipping label myself and had it **** to the destination in ***********. This was the address on the shipping label that Allstate had **** to **** **** a detailed letter explaining my predicament and also a copy of the shipping label they **** to **** never heard from ******* protection plan by Allstate.I called them. I was informed they returned the package to the sender. I called ***** and they said it was delivered to my home. It was never delivered to my ho**** am upset because i have lost around $249.00 because my computer has come up missing.I told the Allstate repre****ative that I could not take the package to ***** and I would have to pay for the shipping myself.I dont understand why he didnt tell me that I was not able to ship it myself.Your customer service and ***** says it was returned to my home but it was never returned to my ho**** dont understand why it was returned to sender.A claim was filed but even if ***** paid the claim for the missing computer it would not even cover the amount that I spent on shipping and the computer. I feel Allstate does not make special accommodations for the handicapped

  

  Business Response

  Date: 07/26/2023

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade goes to great lengths to provide our consumers with efficient and effective resolutions, as our goal is to make the claim experience as painless as possible. Our resolution, in which the consumer mails their item, includes a two-day expedited shipping label. In the event that our consumer's item has been lost, Squaretrade will reassess the case and support the situation. We are sorry for the complications that our consumer has shared with us, and we will take care of offering the best follow-up to support this case.
  
  At this time, we have reached out directly to the consumer to discuss the situation and provide further assistance.

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my bed repaired or replaced. However, Allstate/ Squaretrade keeps giving me the run around. Saying that they do not have the receipt for my item or they need pictures. all have been furnished with no resolution.

  

  Business Response

  Date: 07/26/2023

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized.  However, there are necessary actions consumers must take to help us move their claims forward, such as submitting a proof of purchase. We require receipts to verify essential details that affect the protection plan, such as the item's price, date of purchase, and serial numbers (if applicable).
  
  In this case, one of our specialists spoke with the consumer and came to an amicable resolution for their claim.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a phone from **** which came with an AllState Protection Plan. The phone required a new screen within 1 month, which was covered. Three weeks later the phone completely died. When I filed a second claim I was told they would replace the phone, but there were none in stock. I called trying to resolve this issue at least 8 times and was eventually told me they would reimburse me for the cost of the phone. One month later I still do not have a check and when I call, they say the system is down, or the claim was closed, or some other excuse. I have been put on hold every time I call and have basically been given the run around. This is unacceptable.

  

  Business Response

  Date: 07/25/2023

  We apologize for any delays the consumer has experienced with their claim.

  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. If the consumer does not receive their payment, our goal is to correct the issue before it causes further delays. We are sorry this was not the case with the consumers claim.

  In this case, one of our specialists spoke with the consumer and reached an amicable resolution for their claim.

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All State Protection Plan is swindling me of the warranty amount. A supervisor name **** said that your plan will only reimburse up to $1000 for my refrigerator. I downloaded the terms and condition and that's not accurate. In your terms and conditions, it says the coverage amount is the price I paid for the product. It states this in 2 different sections in the terms and conditions (attached). I am very upset that your company is ripping me off of the warranty coverage. I want this resolved and I want the amount that I paid for the product refunded properly.

  Customer Answer

  Date: 07/21/2023

  From: ***************** <*****************>
  Sent: Thursday, July 20, 2023 5:24 PM
  To: info <************************************>
  Subject: Re: Thank you. We've received your complaint.

   

  Hi,

  How do I retract a complaint I filed?  I couldn't find the information to do that on your website.  Someone from the company just contacted me and will resolve the issue.  Please let me know how I can retract the complaint.  Thank you very much!

   

  Thank you,

   

  ****

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased electronics coverage from Squaretrade through American Home Shield in April. Made a recent claim for my **. Squaretrade told me I qualified for a replacement ** with the same features as my current **. ************** options offered by Squaretrade are of much lower quality than my current **. Called customer service, was told the provided link with replacement options was dynamic and would update, but the link kept recycling the same five budget ** options. Called again, was told the ** department experts would be contacting me within 24 hours. Three days later and Im still waiting. Its been two weeks since I made my initial claim and all I have is a broken ** and lots of frustration. My inkling is that Squaretrade offers replacements of lower quality to save money with the hopes that most consumers wont notice.

  

  Business Response

  Date: 07/21/2023

  We apologize for any dissatisfaction with the consumers recent claim experience.

  SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists provide accurate and friendly service. For TV claims, replacement options are provided through a live link, and our consumers have the flexibility to select. If the consumer is unsatisfied with the options available, SquareTrade can reevaluate the case and provide additional assistance. We apologize for any frustration the consumer experienced due to this.

  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.

  Customer Answer

  Date: 07/22/2023

   
  Complaint: 20349638
  
  I am rejecting this response because: Squaretrade does indeed offer a live link. However, the default options provided were simply a recycling list of five low end televisions that failed to meet specifications. I attempted calling customer service three times and all three times was told to wait and the link would update with better options. Over the course of two weeks, no better options were made available. I had to call customer service two more times in order to receive a tv offer that met specifications. This practice is deliberately designed to mislead unsuspecting consumers into accepting an offer that is below specifications and save Squaretrade from meeting the terms outlined in the contract. After two weeks and much hassle, I was indeed able to get a satisfactory resolution, but I find the practices of Squaretrade and Allstate to be devious to the consumer. These are not companies I recommend doing business with. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/28/2023

  We apologize for any frustration surrounding the consumer's claim.
  
  SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our priority is to perform repairs or send out a replacement. When it comes to replacement claims, we aim to provide consumers with a product that is comparable to the original item. We work with several vendors to locate the most suitable replacement for our consumers.
  
  We apologize for the inconvenience the consumer faced. One of our team members has reached out to the consumer and reached a satisfactory solution. We hope to provide **************** experience in the future.