Complaints

This profile includes complaints for Allstate Protection Plans's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Allstate Protection Plans has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Allstate Protection Plans

  2000 Sierra Point Pkwy Ste 300 Brisbane, CA 94005-1857

  
• 

  Allstate Protection Plans

  1955 Wehrle Dr Ste B Williamsville, NY 14221-8453

• 

  Squaretrade Go Iphone Repair

  6400 Five Points Rd Indianapolis, IN 46237

• 

  Squaretrade Go Iphone Repair

  6400 Five Points Rd Indianapolis, IN 46237

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the allstate protection for my hottub and it quit working and allstate said they would issue a refund in January. I call every week and they always say they will escalate the claim and I still haven't received the payment claim ************

  

  Business Response

  Date: 04/22/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. In the event the payment is not received within the timeframe provided, our goal is to correct the issue before it causes any further delays. We are sorry this was not the consumer's experience.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an extended warranty of an escooter I bought from *******. It was covered by Allstate. According to Thier terms and conditions they are supposed to repair, replace , or refund my money if something happened to the scooter. Well my scooter stopped running and at first when I made my claim they were going to replace it. But after I found a few similar items and sent them in to be reviewed I get a message saying they will refund me instead. According to their terms and conditions they would refund my money including it reflecting being given enough to buy a new replacement with similar features and function up to my policy limit. Well my policy was for 200 to 399 coverage but they only gave me what I paid for the scooter. No tax refunded and not reflecting the ability to buy a new replacement with similar functionality and features! When I bought my original scooter I researched it and got the best scooter for the price. Which was on sale. Now the amount refunded was not enough to get a comparable item with similar features and function due to the other items costing more for the same I had gotten. My complaint is about them specifically stating in Thier terms and conditions that they would refund enough to reflect the ability to buy a new replacement with similar functionality and features up to my policy limit. Now I bought a policy that covers from 200 to 399. I thought that the policy limit was 399, but they tell me that the limit is what I paid for the scooter?! Then why is there a even an amount range listed in their policies?! Instead of them stating that the limit is the price of the item minus taxes and fees?! It doesn't seem right that they can ignore what thier own terms and conditions promise and I not be able to replace it with something close to what I had before as they say in black and white in their terms! Instead I'm forced to get something that is not as good and that does not compare to what I had!

  

  Business Response

  Date: 04/22/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to provide our terms and conditions to consumers via email once they have purchased a protection plan. Additionally, we make the protection plan terms accessible to our consumers on their online account. Our ********************************************* are designed to provide coverage up to the total amount paid for the item at the point-of-sale. However, this amount does exclude taxes or any additional fees that may have been accrued during the purchase.
  
  At this time, we have reached out to the consumer to further assist.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Date: January 19, 2023 Allstate 3 Years (For Laundry Suites $2000 and Above): $219.99 *********************** $2,699.99 I am filing this complaint regarding a warranty claim under the Allstate Protection Plan I purchased through ******* along with a washer and dryer bundle.I filed a claim because the washer began making a loud noise during the spin cycle. A technician was dispatched to inspect the unit. Following the technician's visit, I received an email stating that my claim had been approved for a local repair and that I could proceed with fixing the appliance and submitting receipts for reimbursement.However, within minutes, I received a second email stating that the washer was deemed beyond repair. That message indicated that Allstate/SquareTrade would either replace the washer or provide reimbursement, depending on item availability, and that I would receive an update within one business day.Shortly thereafter, I was offered reimbursement for only half of the bundled purchase price. This is not acceptable, as the washerthe item that is defectiveis typically more expensive than the dryer. Additionally, the washer and dryer were purchased together as a bundled unit, under a single protection plan.According to the terms and conditions of the protection plan, the covered product is listed as a single unit. Therefore, reimbursement should reflect the full purchase price of the bundle, not a portion of it. Offering only half the amount does not align with the coverage I purchased or the documented agreement.I have contacted customer support multiple times but have not received any meaningful assistance or ************* this time, I am requesting that Allstate/SquareTrade either honor the original approval for repair or provide reimbursement for the full purchase price of the washer and dryer bundle, in accordance with the terms of the protection plan.

  

  Business Response

  Date: 04/21/2025

  We  are sorry for any  inconvenience you experienced with your recent claim.
  
  SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our consumers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comparable replacement item within the coverage limits of the plan and so on.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23224910
  
  To Whom It May Concern,

  I am rejecting the response provided by SquareTrade because my original requestto receive the diagnostic report from the technician they dispatchedhas not been fulfilled. After personally speaking with the technician, I was informed that the washer is repairable. This directly contradicts SquareTrades earlier determination that the washer was "irreparable."

  
  I do not understand why this situation is being treated as a "one-time exception," when it is within my rights under the plan to seek a second opinion and choose my own licensed technician. I would like SquareTrade to clearly provide:

  
  1. The full diagnostic report submitted by their original technician.

  
  2. The specific section in the Terms & Conditions that states the total coverage amount for a washer-dryer combo is divided in half between the two units, especially when the units were purchased and protected as a single combined appliance.

  
  It is not reasonable to split coverage in this manner unless explicitly stated in the agreement at the time of purchase. If such a clause exists, it should be made transparent and available for review.
  

  In summary, I am requesting:
  -Full disclosure of the diagnostic report that SquareTrades technician provided.
  -A clear citation from the Terms & Conditions justifying the coverage division.
  -A fair reconsideration of my claim based on the technicians confirmation that the washer is repairable.
  -Until these items are provided and addressed adequately, I do not consider this matter resolved.
  

  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/24/2025

  
  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our consumers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comparable replacement item within the coverage limits of the plan and so on.
  
  At this time, our specialist team provided the consumer with information regarding this matter.
  
  

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23224910
  
  I am rejecting SquareTrades response because my reasonable and repeated requests have not been fulfilled.

  Specifically:
  

  1.I have asked for a copy of the diagnostic report from the technician they sent, which they have not provided.
  

  2.I have requested a clear citation from the Terms & Conditions showing that coverage for a washer-dryer unit is split, and that reimbursement is limited to a specific dollar amount or capped at the purchase price. No such provision has been shared with me.
  

  3. The technician they dispatched confirmed the washer is repairable, contradicting SquareTrades initial determination. This raises concerns about how their decision was made and whether inaccurate information was used.
  

  4. Additionally, I do not appreciate the condescending and dismissive tone used by the escalation analyst. I specifically requested to speak with their manager or supervisor, and that contact information has not been provided despite multiple attempts.

  
  I would consider this matter resolved if one of the following is provided:
  

  -A full reimbursement of the purchase price for the washer-dryer unit covered under my protection plan,

  -A replacement with the exact or a comparable washer-dryer unit,

  -Or approval to proceed with repairs by the same licensed technician SquareTrade originally sent, who already diagnosed the issue and confirmed the washer is repairable with full reimbursement for parts and labor.
  

  Until one of these resolutions is offered and my outstanding questions are answered, I do not consider this matter closed.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 05/02/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our consumers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comparable replacement item within the coverage limits of the plan and so on.
  
  At this time, our specialist team provided the consumer with information regarding this matter.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used camera and two-year Allstate protection plan online. I used the camera; and then it started malfunctioning. (The lens does not properly retract or expand - it opens when it should close and vise versa.) I filed a claim with Allstate. Allstate has put me through a series hoops for weeks, only to deny my claim on a theory -- based on no evidence -- that my camera was broken when I received it. I have proof that it was not broken: there are photos of my family stored to its memory. I told this to Allstate repeatedly.Allstate told me on the phone that it will not cover claims made within 35 days of purchase. That limitation does NOT appear in its terms and conditions. It's clear that the hoops Allstate put me through were merely dealing in bad faith -- they had nothing to do with Allstate's denial, which is based on my first conversation with Allstate.

  

  Business Response

  Date: 04/23/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. In the consumers case, the claim was not processed due to a preexisting condition, which is not covered by the extended protection plan. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of our terms and conditions.
  
  We have reached out directly to the consumer to discuss the situation and provide further assistance.
   

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim online regarding a ******* Galaxy phone I purchased on ****, a phone that is still under Allstate's warrantee. In the description of the claim, I clearly stated that the phone is on a blocklist, and therefore will not make calls. Allstate's automated system approved my claim. As per their policy, a replacement phone has been shipped to me, and I am to ship my defective phone back. I have spoken with their customer service representatives several times now, and they assure me that they will not honor the claim, and that if I mail my old phone back, they will not accept it, as it is blocked, and therefore not covered, and I will be charged $750. They approved my claim, which was made with a full and clear description of the issue. My assertion is that they must honor the claim. If they approved it in error, that is their own internal business, and has nothing to do with me.

  

  Business Response

  Date: 04/22/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade offers a variety of resolution options for our consumers to ensure we meet their service needs. Our goal is to provide our consumers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand and the items price. All these variables are taken into consideration when determining the most appropriate solution for our consumers. We are sorry to hear the consumer was dissatisfied in this case.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an insurance plan to make sure my laptop would be well taken care of. I sent my laptop in for a specific Repair, andthey would not even try and fix it because it had some damage on it that I dont know where it came from. But I didnot ask them to fix physical damage. I asked them to fix specifically a charging issue which they would not even attempt nor even try to of the physical damage on it. I did not send in my laptop for physical damage so I dont know why my repair is being denied. Im not looking for physical to be repaired.

  

  Business Response

  Date: 04/21/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of the coverage purchased.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dishwasher from ********** in 2021, along with the 5-year extended service warranty backed by Allstate. Last week the dishwasher began making a loud noise during the wash cycle. I contacted Allstate and was told I needed to submit video of the issue before I could schedule a service call and that they would respond within a business day. I uploaded the video by 10am that day. The following day I had not received a response so I called Allstate that afternoon to follow up. They informed me that they hadn't actually received it until that morning (nearly 24 hours later - no idea why) and that I would receive a response within the day.When the response did arrive, they said they needed additional video because, and I quote, "Why do we need this, to diagnose the issue of problem given videos have no visuals". There was visual - I uploaded 2 videos - but they were just of the outside of the dishwasher. The issue was that it was making a noise. There was no visible damage and nothing to see, just hear, so I don't know what they hoped the additional video would accomplish.The email I had received instructed me to reply to the email with the requested files. When I did reply, the email was returned as undeliverable."Delivery to the following recipient failed permanently: ***************************************** "At that point I gave up and scheduled a repair on my own. The cause of the noise was that the pump motor was damaged and required ************** is obvious to me that Allstate designed the process to be as frustrating as possible so they wouldn't actually have to uphold their repair obligation. I would like for this issue to be resolved by reimbursing me the cost of the repair, since if they had actually made it possible for me to schedule a repair appointment through them I would not have incurred this expense.

  

  Business Response

  Date: 04/22/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  Square Trade does our best to make the claim process as smooth as possible by obtaining detailed information pertaining to the customer's item. To do this, ********************** may request details such as photos or videos to assist in isolating the defect being reported with the unit in question. This crucial information allows Square Trade to prevent the need for multiple repair visits, as the intention is to complete service in a timely manner. We are sorry for any inconveniences experienced by the customer during this process, and will continue to strive for improvements moving forward.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and come to an amicable resolution for the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Allstate Protection Plan that included accidental damage coverage. I submitted a claim for a pool that developed a leak while it was covered and not in use. The leak appears to have been caused by an accidental puncture. After the water drained out, the pool structure collapsed due to lack of support. However, my claim has been denied multiple times on the grounds of weather damage, which is factually incorrect.I have explained the situation in full detail that the collapse occurred after the damage, not as a result of weather and each time, I received an identical, copy-pasted denial from the Allstate Account Review Team, showing no evidence that anyone has reviewed my actual claim. This level of service is unacceptable.I am requesting a proper review of my claim and a fair resolution under the accidental damage coverage I paid for.1. Original Damage Puncture Hole This photo shows the accidental puncture that caused the leak, discovered after removing the pool cover.2. Collapsed Pool Structure This is the pool after it collapsed due to water loss the result of the leak, not weather-related damage.3. Email with Full Claim Explanation This is the full explanation I sent to Allstate, clearly stating the cause and timeline of the damage.4. First Denial Email This is one of the repeated, copy-pasted denial emails I received, despite explaining the issue clearly.5. Second Denial Email (same as first, different time)This is the exact same denial message sent again, showing no review of my explanation or supporting info.6. Protection Plan Coverage This screenshot confirms my plan includes accidental damage coverage, which applies to the puncture.7. ************** Info This shows the item under protection, the active plan ID, and valid coverage dates.8. ******* Receipt This is my original purchase receipt showing the cost of the pool and the 3-year accident protection plan.

  

  Business Response

  Date: 04/18/2025

  We apologize for any dissatisfaction with the consumers recent claim experience.
  
  SquareTrade's goal is to provide accurate and effective resolutions for our consumers' issues with mechanical and electrical failures that occur during normal use and accidental damage if such coverage was purchased but does not cover damages caused by natural disasters or other acts of nature.. Examples of natural disasters include: floods, fires, hurricanes, tornadoes, earthquakes, and any other environmental act that cant be foreseen or prevented.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** from *******. I paid ****** bought the Squaretrade Protection/Allstate plan. My Smoker quit working. I filed a claim. They said they would just pay out my claim for the ******. They sent me a check for 4.12. When calling I just keep getting transferred to several depts. No one can figure it out. Now trying to say it's walmarts fault.

  

  Business Response

  Date: 04/19/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. If the consumer does not receive the correct payment for their claim, our goal is to correct the issue before it causes further delays. We are sorry this was not the case with the consumers claim.
  
  We have reached out directly to the consumer to discuss the situation and provide further assistance.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 5 year protection plan from ********** for a washer for my daughter on 5-30-2022. Me and my daughter have been getting the run around since 4-5-2025. They have set appointments and delivery of parts for the last 11 days. They had a technician show up with no parts and said he couldnt help. They agreed to replace the washer but never delivered. 11 days for a family of 5 without being able to wash clothes. Terrible company. And All State and ********** both should be held responsible.

  

  Business Response

  Date: 04/18/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade strives to provide a smooth claim experience for our consumers. Our goal is to make the process as seamless and efficient as possible. We understand the consumer's time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our consumers. For our in-home repairs, we partner with certified repair companies that are held to these same standards.
  
  We have reached out directly to the consumer to discuss the situation and provide further assistance.

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23216087
  
  I am rejecting this response because: You advertise replacement of the unit unless it comes to reimbursement then you only want to pay original cost. What about inflation or if the original product was mis-manufactured and the lid breaks after 2 years?  My daughter and I deserve I full refund for having to wait 3 weeks for replacement and the hassle of dealing with incompetence.  Total cost of new replacement was 1001.48. 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 04/25/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our consumers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comparable replacement item within the coverage limits of the plan and so on.
  
  At this time, we have reached out to the consumer to further assist.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23216087
  
  I am rejecting this response because:  We keep the run around when calling. No direct line to talk to anyone.  
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 05/01/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our consumers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comparable replacement item within the coverage limits of the plan and so on.
  
  In this case, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.