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Business Profile

Billing Services

MG Pro Billing US Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

This profile includes complaints for MG Pro Billing US Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged on 2/14/25 $1.00 charge 2x and on 2/18/25 $39.99 & $39.97 on my ********************** Debit Card from ************************. I called my bank ***** to report these charges as fraudulent and they shut down my card and issued me a new one. I have called the company 3xs at **************. I was told they will not refund my money and only could cancel the subscription I NEVER ORDERED. They are saying since it is my name, phone number, and email they have on file all they could suggest is for me to find out which of my family members or associations ordered this and get the money back from the purchaser!!!! I NEVER or ANYONE I KNOW ORDERED whatever this services or product they offer. I have never even heard of this company. The only way I was even aware is because of the fraudulent charges on my bank statement. I just want my money refunded back to my account which is a business account.

      Business Response

      Date: 03/13/2025

      Greetings,

      When the email address and other information of the cardholder such as the zip code is a match, we suggest asking around within the household before we escalate the signup as an actual  case of fraud.

      We have processed a full refund and will start the investigation

      .

      Support

      Customer Answer

      Date: 03/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got charged ***** for something with probiller and no one has talked to me yet, and I want a refund because I didnt make this purchase

      Business Response

      Date: 01/20/2025

      Hello

      We could not locate any account(s) using the info provided so we invite the user to contact our customer care team at **************************. We are available to reach 24/7 by chat or call

      Thanks

      Support

      Customer Answer

      Date: 01/20/2025

       
      Complaint: 22795904

      I am rejecting this response because: I tried that already, waited for a long time and was never answered.

      Sincerely,

      ******* *********-*****

      Business Response

      Date: 01/28/2025

      Greetings,

      As we do not have enough information to locate charges, it is important that you reach out to us in order for us to explain the charges and cancel the account.

      If the chat is too busy, we recommend you contact us via Phone. Our information can be found here : ***************************************

    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a one-month membership to the website **************** and have been unable to cancel my subscription so that it does not renew on January 15, 2025. There is no way to cancel on their website, so one is forced to try to reach them via online chat or phone, both of which are impossible after hours on hold and no response via online chat. I have also emailed on several occasions over the past two weeks with no response.This is clearly a scam to require members to remain members with no viable way of cancelling or at least make it as difficult as possible to do so.

      Customer Answer

      Date: 01/13/2025

      Hello, my complaint has been resolved. The vendor has finally cancelled my membership.


    • Initial Complaint

      Date:12/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a 7 day trial for a service on November 27, 2024. I canceled the trial the same or next day. However, I have been getting charged for the service every Thursday! I have got an email that the service was canceled December 12, 2024 but I am still getting charged. I called just today, two times and the representatives were extremely rude. It's not hard to listen to the customer, especially when they are not yelling at you or being rude themselves. The first rep. stated my account was actually inactive and didn't know why I was being charged but could not refund my card. He did not send any conformation. The second rep. sent an email stating my service was canceled but they were extremely rude. However, the email they sent was vague!!! I am not sure why I cannot get proper confirmation that my service is canceled and my card will not be charged going forward. I am now disputing every charge with my ********** to get my money back, since you cannot send ProBiller documents that show prove your service ended well before any charges should have been placed.Warning, if the service you are seeking uses **************************, do not complete the transaction. It is not worth it!

      Business Response

      Date: 01/15/2025

      Greetings,

      We can see that 2 memberships were created

      One on 2024-11-28 00:48:01 EST and another on 2024-11-28 00:43:10 EST

      The first membership was cancelled and the second was not which explains the charges,

      We do however have log in logs on several dates in both December and January but we will make an exception and refund the charges

      Going forward we suggest contacting an agent to sign up

    • Initial Complaint

      Date:12/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This so called business, which is actually a criminal enterprise defrauded me out of ~200$. Like the rest of the complainants on this site, I was charged on a regular basis for extra sites that I did not buy. I dont understand how I was charged for these extra sites because I never sought nor clicked any of their additional promotions. Also, no process of showing that you purchased anything was presented or consent asked. I went to check my account after the first month to see what the actual cost was after their new customer monthly cost and it did not show any recent activity. However, at that time they were charging my card like a gold digging girlfriend with an oblivious boyfriend. It was so outrageous I believed that my bank account had gotten compromised and cancelled my card. I called the bank to dispute the charges which they did, but this scummy company, which knows what they are doing, sent proof of charges which is obvious baloney. They expect people not to go to the bank due to the humiliating nature of the subscription, but I was and remain determined not to be stolen from by these criminals. They could not refund the money because I gave them my information and the repayment would have to come from the bank. I called the company, and was demeaned by a representative who stated I dont know *** I dont watch **** like you to which I replied sure, and I dont work for a criminal enterprise. He was of no help and told me to contact the bank. This is a scheme by this so called business to steal money from unsuspecting customers. Any response to this post from them will be a load. I am contacting them one more time and if my money is not returned Im going to authorities and will consider hiring legal representation. The evidence from the page is enough to establish a possible class action suit. I will not stop until my money is returned by principal. Also I have already emailed them 6 times to no avail, so if they respond with contact us, I have.

      Business Response

      Date: 01/06/2025

      Greetings,

      We can see the amount(s) billed have already been reversed, Going forward, we suggest reaching out to an agent to sign up to prevent any unwanted signups

      Regards

      Support

    • Initial Complaint

      Date:12/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Billed twice, one on 12/11/24 for 12/10/24 transaction and the other on 12/15/24 for 12/14/24 transaction, $1.59 each.Never ordered or received anything online or via the phone.

      Business Response

      Date: 01/09/2025

      There are no accounts in our system under the customers email address.

      We invite them to contact us via chat or phone so we can find an amicable resolution

      Please contact us 24/7 at ************************

       

    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed on my debit card and have never even heard of this company,they tried getting another ****** bit it was declined,most of I never authorized a purchase from them

      Business Response

      Date: 12/30/2024

      Greetings,

      We invite the cardholder to reach out to us over a live chat or call to locate and discuss any charges

      We can be reached 24/7 @ **************************

    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Probiller charged my debit card *****. I have never heard of this business, never signed up for a new subscription, and this was apparently billed during the middle of my workday today 10/16/24. My bank caught this charge and flagged it as fraud. I now have to cancel my debit card and obtain a new one, because I have no idea how they got my information or what this charge is for. No one else has access to my card or account and I cannot find any emails or websites that I would have started any subscriptions for. It does not appear this type of behavior is unusual for this ******, which is highly concerning and is now causing me significant inconvenience.

      Business Response

      Date: 10/21/2024

      There are no accounts found under the email or name provided

      For a detailed account explanation, our agents can be reached 24/7 by phone or chat from the link below

      ***************************************

      Customer Answer

      Date: 10/21/2024

       
      Complaint: 22433587

      I am rejecting this response because:
      My debit card, in my name, was charged fraudulently. 
      Sincerely,

      **** ********

      Business Response

      Date: 11/11/2024

      Greetings

      We could not locate any accounts under the complainants name or email address but we do invite them to contact Live support. Please visit ************************ to speak with an agent 24/7

    • Initial Complaint

      Date:08/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to 2 days trial on Brazzers site and was charged twice for 1.03 and once for *****. The only thing I agreed to was the two one dollar charges. After getting charged the 30 dollars, I contacted support and was denied a refund because they are stating that I clicked on an additional link for a monthly membership and I dont recall doing that AT ALL plus the fact that I noticed the charge IMMEDIATELY (within an hour) also I wanted to mention that I havent used the content they are saying I ordered. I tried to get it refunded and cancelled and was denied. They claim to have stopped the auto billing and kept my membership active and I WANT my money back! I have reached out to my bank to have these charges disputed.

      Business Response

      Date: 09/09/2024

      We can see the account was cancelled and the amount billed reversed the same day you contacted us

      The charge was voided and you were not billed.

       

    • Initial Complaint

      Date:08/23/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up fora subscription to an adult website that charges a monthly fee. I recently noticed on my bank account that I was getting billed close to the same amount multiple times in one month. I called the billing service (ProBiller), and they informed me that I was being charged for memberships to other sites that I had not signed up for. I asked that those memberships be canceled and that I refunded the charges for the other sites. They refused.

      Business Response

      Date: 09/09/2024

      There are no accounts located in our system under the customers email ************************************

      We invite the user to contact us again so we can discuss an amicable resolution

      Customer Answer

      Date: 09/17/2024

       
      Complaint: 22185124

      I am rejecting this response because:

      The account is under the email address:

      *****************************

      Sincerely,

      ******** ******

      Business Response

      Date: 09/25/2024

      Greetings,

      The customer may reach out to us via our support pages so we can discuss an amicable resolution to his complaint.

      We can be reached 24/7 by chat or phone by going to ************************

      Customer Answer

      Date: 09/25/2024

       
      Complaint: 22185124

      I am rejecting this response because:

      I initially reached out to the company directly for resolution. The agent with whom I spoke absolved the company of any responsibility and merely referred me to their terms and conditions. This is my reason for contacting the BBB.

      Sincerely,

      ******** ******

    MG Pro Billing US Corp. is NOT a BBB Accredited Business.

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