ComplaintsforDisney Movie Club

• Initial Complaint

  11/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am being charged for something I never ordered. I canceled my account with Disney movie club and was told no further charges would be made to my card. A month later I received a charge for 2 movies I never ordered. I disputed this with my bank and payment was revoked. I am now receiving collections letters. I want this to stop and not ruin my credit.

  Business response

  12/01/2021

  Business Response /* (1000, 5, 2021/11/29) */ RE: ******* ***** Complaint ID XXXXXX The Disney Movie Club is in receipt of a complaint submitted to your office by ******* *****. We would like to inform you of the steps we have taken to resolve this matter. Upon receipt of Mr. *****'s first complaint ID number XXXXXX, the Disney Movie Club has cleared the balance for the Featured Title Beauty And The Beast and Beauty And The Beast (XXXX) sent to Mr. *****. As he filed a chargeback and received the funds back from his credit card company, that left him with a bill for that shipment. Mr. *****, now has a $0.00 balance with us. We have emailed Mr. ***** confirming this information. If he has any additional questions, he may contact ********* directly at ********************************* I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information. Consumer Response /* (2000, 7, 2021/11/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) So I will no longer receive collection letters for $42.00? And this was not a shipping fee, I was being charged for the movies I never ordered. Was the collection letter from your business or a third party?

• Initial Complaint

  11/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The site takes money for random billing. Your suppose to either chose or decline. For months it bills me random movies while there not setting responding to all! I do respond and order. Not every single time. They also get the movies back take weeks to longest wait times for credit. Not fair. Single parent can't just take then wait a week and rebill much more again without permission and responses. I even have to do separate special tracking on the packages. They state the return slip pays back to them. Never, never works. I end up giving $20 each time of happen then.

  Business response

  12/01/2021

  Business Response /* (1000, 5, 2021/12/01) */ RE: ****** ******* Complaint ID: XXXXXX The Disney Movie Club is in receipt of a complaint submitted to your office by ****** *******. We would like to inform you of the steps we have taken to resolve this matter. Upon receipt of this complaint, the Disney Movie Club has canceled **. *******'s Membership effective December 1, 2021. If **. ******* has additional questions, she may contact ********* directly at ********************************* I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information. Consumer Response /* (3000, 7, 2021/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) it was done on there end only ; Business Response /* (4000, 9, 2021/12/08) */ RE: ****** ******* Complaint ID: XXXXXX The Disney Movie Club is in receipt of a complaint submitted to your office by ****** *******. We would like to inform you of the steps we have taken to resolve this matter. Upon receipt of this additional information provided, "it was done on there end only" I can confirm that **. *******'s Membership was canceled effective December 1, 2021 with no further purchase requirement. If **. ******* has additional questions, she may contact ********* directly at ********************************* I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information. Consumer Response /* (4200, 11, 2021/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) you responded by email. It says I have recieved with pictures the returned dvds and amount to go back to my account saying it could take up to 60 90 days Business Response /* (4000, 13, 2021/12/15) */ RE: ****** ******* Complaint ID: XXXXXX The Disney Movie Club is in receipt of the additional information submitted to your office by ****** *******. We would like to inform you of the steps we have taken to resolve this matter. The Disney Movie Club has now received the two movies back and a credit of -$43.43 has been applied back to her credit card. I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information. Consumer Response /* (4200, 15, 2021/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) My card is still not reflecting a rufund. The site toll number even memeber num; is not people answer at this time. They had also sent a diifer item and I gave back threw usps the return. Not seeinf no amounts reflected back. I'll probally have to go threw my bank.

• Initial Complaint

  11/14/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I subscribed to the movie club Every month their is a movie feature and you have to accept or decline the movie This is the second month that I have declined and still been charged The first time it took me four phone calls to receive a refund and the movie was still sent and I had to pay to send it back I was charged again this month and I declined the selection

  Business response

  05/24/2022

  Business Response /* (1000, 6, 2021/11/24) */ RE: ***** ******** Complaint ID XXXXXX The Disney Movie Club is in receipt of a complaint submitted to your office by ***** ********. We would like to inform you of the steps we have taken to resolve this matter. Ms. ******** spoke with a Cast Member since she has filed this concern with the BBB. The Cast Member provided a credit for the Featured Title in question. If Ms. ******** has any additional questions, he may contact ********* directly at ********************************* I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information. Consumer Response /* (3000, 8, 2021/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I was refunded but this is the second time I have had a movie sent to me after I declined the order and I will have to pay to return it once again I would like my membership cancelled It is frustrating to contact ******** ******* Emails are general and do not answer the question , it took two calls to finally talk to a person and although she refunded the order , initially she told me I needed to wait until it arrived , send it back and wait for the refund It has not been a good experience overall I can't afford to watch my account each month to see if I'll be charged even though I declined the monthly movie . This is why I contact the Better Business Bureau It is extremely difficult to speak to ******** ******* and I am not satisfied with the program Business Response /* (4000, 12, 2022/01/13) */ RE: ***** ******** Complaint ID ****** The Disney Movie Club has been emailing with Ms. ******** A pre-paid mailing label has been sent to her to return the initial order per her Membership Agreement. Ms. ********'s Membership has been canceled per her request. If Ms. ******** has any additional questions, she may contact Priscilla directly at [email protected]. I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information.

• Initial Complaint

  11/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They are giving away a drop box to people who were subscribed from day one. I was subscribed from day one but my account got compromised and Disney+ support told me to create a new account... and now they're refusing to send me a box and make this right. I should qualify for this!!!

  Business response

  11/19/2021

  Business Response /* (1000, 5, 2021/11/19) */ Via: BBB Online Portal November 19, 2021 Better Business Bureau Complaint Department RE: Complaint Case #XXXXXX We write in response to the subject complaint. The customer was not eligible for the referenced promotion; however, we have reached out to Ms. ****** to offer an amicable resolution. We consider this matter resolved. Consumer Response /* (2000, 7, 2021/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Disney made it right. Thank you.

• Initial Complaint

  11/08/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased several movies from this company on 9/17. I then emailed the company to cancel the membership which they acknowledged and then proceeded to charge my card over 37 dollars on 11/8. They offer misleading terms and state that you are purchasing the movies and then try and charge you 10 times over for them. Member # XXXXXXXX Order # JXXXXXXX Order Date ******** Order Summary Item Subtotal $5.97 Tax $0.63 Total $6.60

  Business response

  12/10/2021

  Business Response /* (1000, 5, 2021/11/15) */ RE: ******* ****** Complaint ID XXXXXX The Disney Movie Club is in receipt of a complaint submitted to your office by ******* ******. We would like to inform you of the steps we have taken to resolve this matter. We received an email from Mr. ****** on 9/20/2021 requesting cancelation. We responded requesting Mr. ****** to give us a call for further assistance. We did not hear a response from him. Upon receipt of this BBB Concern, an email was sent to Mr. ****** on 11/11/2021 following up providing him his options requesting he respond with how he would like to proceed. A pre-paid mailing label was sent to Mr. ****** to ease in the return of the movies that were sent. If Mr. ****** has any additional questions, he may contact ********* directly at ********************************* I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information.

• Initial Complaint

  11/06/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had an account with movie Disney club. They were sending me movies, even after I would opt out and then charging me 60-70 dollars for movies I never ordered. I call the number provided by them and told the rep I wanted to cancel my account. The Disney movie club rep told me " you will no longer be on delivery list and no further deductions will be made to your card. The following month, my card is charged again and two movies are sent, that I never ordered even after I canceled account. I disputed this with my bank and payment was pulled from Disney movie club. I am now receiving a collection notice trying to collect this charge for 43.52. On a Letter previous to that I was being asked to pay this amount so that my account could be reinstated. I feel this business is out to take advantage of hard working people and damaging their credit in the process. My membership # was XXXXXXXX-XXX.

  Business response

  12/10/2021

  Business Response /* (1000, 5, 2021/11/15) */ RE: ******* ***** Complaint ID XXXXXX The Disney Movie Club is in receipt of a complaint submitted to your office by ******* *****. We would like to inform you of the steps we have taken to resolve this matter. Upon receipt of this complaint, the Disney Movie Club has cleared the balance for the Featured Title Beauty And The Beast and Beauty And The Beast (XXXX) sent to Mr. *****. As he filed a chargeback and received the funds back from his credit card company, that left him with a bill for that shipment. Mr. *****, now has a $0.00 balance with us. If Mr. ***** has any additional questions, he may contact ********* directly at ********************************* I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information.

• Initial Complaint

  10/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I contacted the Disney Plus on Friday October 22, 2021. I asked to keep my services on and the agent that was also talking to the manager as well told me no one can help me out. I'm disappointed when other people call and these people treat these others with a little bit respect and helps others when I ask I'm not allowed to. I will be contacting my attorney and the news media and let them know how everyone is welcome to get assistance and keep their services on and I'm the only person not welcome. I also contacted the FCC as well. Disney plus is going to give me lots of credits for 6 months maybe 12 if I ask the judge to help me out. I need my services on. I will keep sending complaints to the BBB and the FCC until my services get back on.

  Business response

  07/13/2022

  Business Response /* (1000, 5, 2021/10/26) */ RE: ***** ********* ******** ****** Complaint ID ****** The Disney Movie Club is in receipt of a complaint submitted to your office by ***** *********. This complaint is NOT for Disney Movie Club. This complaint is for DISNEY PLUS. Please forward to DISNEY PLUS. Thank you! Business Response /* (1000, 10, 2021/11/09) */ Via: BBB Online Portal November 9, 2021 Better Business Bureau Complaint Department RE: Complaint Case ******* Disney Streaming Services, operator of Disney+, has recently been made aware of this complaint, which was inadvertently delivered to the Disney Movie Club instead. Disney+ customer service notified the customer on October 27th that a valid method of payment must be added to the account to continue service. We will update you should the customer respond to our inquiry. We appreciate the time you have taken to bring this concern to our attention.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩