Business ProfileforWarner Bros. Entertainment Inc

This occurred on 7/29/24. I purchased an offer from the game in the amount of $19.99. The purchase resulted in "gold" that can be used in-game to complete or obtain various items and activities. I attempted to create a piece of gear for my game avatar. Part of this process involved using *****+ gold coins to improve the rarity odds of the gear I was trying to craft. After using the gold, the game notified me that I needed to achieve a higher level in the game before that particular piece of gear was available. Therefore, I did not receive anything from the game, but the gold was not returned to my balance. I attempted to address the issue with WB Games Support and was told they would not restore my gold balance. Since I used actual money to obtain the gold, this is the game stealing from me. They provide no warning in the gear crafting process that any gold used to attempt to craft gear still not be returned if the gear is not accessible. I do not expect to receive the gold back, but for my peace of mind I need to report this type of bad business and their lack of good faith practices. I will provide the help request number they assigned me below in the Account/Order/Tracking Number window.