Business ProfileforGotPrint

This was my first order with GotPrint and I am beyond unsatisfied. I ordered 250 business cards and when I received them I noticed some cards were torn, the surface was scratched or the print quality was terrible. I conservatively estimated that about 10% of my order was unsatisfactory. I contacted customer service asking to reprint the unsatisfactory cards. They claimed that there are enough extras in the box to make up for the cards they messed up and suggested I count the cards in my entire order. Upon doing that I found more cards I wasn't happy with, 31 that were extremely damaged and 33 more with lighter cutting damage, and only 7 extra cards. They claimed to not be able to reprint 30 cards, even though I informed them it was now 64 cards that were not up to par. They offered a small amount of store credit and when I told them I was not certain I'd be using their services and I'd like a reprint or refund like thier guarantee says, they sent an insanely rude and unprofessional email with certain words in all caps and implying again that this is not thier fault. They called the bad cards ready mades and claimed that by weight I had received enough cards, even though they made me count my entire order already. I had to fight to get a 13% refund when approximately 25% of my cards were not acceptable quality. I've ordered many things for my small business over the years and I've never received such unprofessional and rude service on top of an inferior product. They take no accountability for thier mistakes and are unwilling to resolve issues. I will be taking my business else where and I suggest anyone reading this does too.