Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Epic Roofing And Exterior Upgrades has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEpic Roofing And Exterior Upgrades

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/11/2021

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    With experience in roofing and energy efficient home upgrades, we have helped many homeowners upgrade their homes hassle-free while providing them top-notch service with amazing results

    Products & Services

    Home improvement services and financing options: - Roof Replacement & Installation - Solar Systems Installations - Insulation & HVAC Upgrades - Windows & Doors Upgrades - Reflective Exterior Paint - Green Construction & Landscaping

    Business Details

    Location of This Business
    Burbank, CA 91505-2351
    BBB File Opened:
    6/8/2021
    Years in Business:
    3
    Business Started:
    5/24/2021
    Business Incorporated:
    2/3/2021
    Accredited Since:
    6/11/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of C4697211 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    • B

      C-20

      C-39

       

    Type of Entity:
    Corporation
    Alternate Business Name
    • Epic Home Upgrades and Construction
    Hours of Operation

    Primary

    M:
    9:00 AM - 7:00 PM
    T:
    9:00 AM - 7:00 PM
    W:
    9:00 AM - 7:00 PM
    Th:
    9:00 AM - 7:00 PM
    F:
    9:00 AM - 7:00 PM
    Sa:
    9:00 AM - 7:00 PM
    Su:
    9:00 AM - 7:00 PM
    Business Management
    • Mr. Oz Pesach, President/CEO
    Contact Information

    Principal

    • Mr. Oz Pesach, President/CEO

    Customer Contact

    • Mr. Oz Pesach, President/CEO
    Additional Contact Information

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/29/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had my ac installed on February 2nd, I signed a contract for a 4 ton ac and heating system. The owner ** came and inspected my house and stated everything would fit. He walked out where we would place the AC and where we would place the furnace. After Epic home upgrades removed my old furnace the owner called me to tell me the 4 ton furnace would not fit in the space where my old furnace was. He stated he was going to now install a 3 Ton furnace and a 3 ton ac instead of a 4 ton for my 1800 sq foot house. He offered a small discount for the ************* and told me I would not know the difference. After installing my ac will not reach my desired degree and the ac does not turn off because it wont reach the temperature which I didn't find out until later when it was summer. 2nd issue. I had windows installed and a sliding door. After removing my old windows and installing new ones in my 4 year olds sons room, they tell me the window will not lock and its broken manufacture issue. My son could not sleep in his room and my house was not secured until they came to fix it a week later. Then the sliding door was the wrong one so they had to come back a week later, after I told him my son is ******** and can't deal with the loud noise so I had to get a hotel each time he worked at the house. The day he installed the sliding door, he stated it would take 1-2 hours and it ended up taking 8 hours. The biggest one of all, After having solar installed, they delayed my *** ********* to get my solar working, and didn't give me any information on my system. They didn't tell me how to operate it or what to do. They didn't tell me about the app to check my system (solar edge) ****** dollars later I keep getting regular **** electric bills only for edison to tell me ** ****** from epic home upgrades installed the wrong system size given my usage history. I told ** and he looked into it and told me he actually did install the wrong size and he apologizes now my bill is ****
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Richard L

    1 star

    02/12/2024

    My rating reflects the distressing experience I had with EPIC ****************** Upgrades. Last July, we engaged them to address a roof leakage is***. They proposed a roof replacement for a **** sqft area, costing $30K. As busy professionals, we trusted their expertise and promptly paid the full amount.However, this year, we noticed a leak and sought their assistance. Their customer service was disappointingly inadequate. Despite numerous requests, they failed to send a representative to inspect the is***. The project manager, located 400 miles away, was unresponsive to our calls.In response, we hired certified roof inspectors. After persistent requests, EPIC Roofing finally sent two contractors to investigate. The inspectors identified that the leakage was due to a failure to secure the interface areas between the garage roof and the main house. The contractors acknowledged the error and assured us of a fix.Days later, the project owner denied responsibility for the oversight. Despite providing them with the third-party inspectors contact, there was no follow-up.From this ordeal, I learned two things:1.EPIC Roofings inspection and project planning are inadequate. They knew our primary concern was to fix the leak, yet their proposal did not address this. They incorrectly assured us that a roof replacement would resolve the is***. This oversight was immediately identified by other companies.2.Their post-installation support is non-existent. It was nearly impossible to get their staff to visit for clarification. The project owner did not even inspect the is*** in person and rejected any remedial plans, despite their contractors admitting the mistake.If youre a busy professional, I advise caution when dealing with this company. They may operate under different names, Roofing. #: *******. EXP: 5/31/2025. While Im not planning to *** due to my busy schedule, I hope my experience serves as a warning to potential customers.

    Local BBB

    BBB of Los Angeles & Silicon Valley

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.