Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To ***** and *****, owners of the Roof Repair Specialist,Your company replaced our house and patio roof in December 2023. *************************** was the production manager.Before the work started, **** and ***** inspected our property. They said the beams and posts are fine. The beam was clearly not fine. My husband asked them to replace that. After that, my husband asked, is there anything else that needed to be replaced. They reassured him that everything was structurally sound. After the roof was replaced, weeks later I noticed one of the posts was almost rotted out at the bottom and the other post was not good either. So we contacted ****** and i also sent him an email. This was his response, word for word, "There was no way for us to determine your beam was rotted and the base of the floor." If that was the case, I would question your crew's training. ******'s response was unacceptable. My husband was very angry. It was clearly an overlooked mistake during their initial inspections. We offered to pay for the material but not the labor because the posts would have been replaced along with the beam. We thought we hired professional. We were very disappointed of how ****** handled the situation. Our patio roof can collapse anytime now. Is that how a professional company handled their mistakes???To-Quan

  

  Business Response

  Date: 02/20/2024

  Thank you for the message.
  I am happy that we were able to get these fixed for you. Please don't hesitate to call us if you have any issues in the future.

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  To-*******************

• Initial Complaint

  Date:10/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took out two permits under my husband and I name for the condominium complex we live in. Where we currently own one unit. Those permits were for the reroofing and hat should have been took out under de association/***. As professional they should known that. Not under two names from one unit. Now they want me to finalize the paperwork with a notarized letter when we have no knowledge or involvement in their project with the *** of the complex. I have reached out to ****** and ***** to have this matter fixed and up to date nothing has been said or done. They will leave me no choice but to ****

  

  Business Response

  Date: 10/05/2023

  Hello, 

  I apologize for the inconvenience. The issue was a clerical one on the side of the city. We did not have your name or your husbands name nor do we gain anything from pulling permits under your name. For some reason the city had the *** contacts and buildings contact primary listed as you. 

  We have been working on getting that changed with the city and is currently in progress, as promised and as communicated with you. Unfortunately the city does take a little bit of time to process the requested changes. They are also only available online. 

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've hired Roof Repair Specialist to repair our roof on Sep. 28 2020 for the total of $6,500. It was listed on the invoice that this repair job has a 10 year warranty. It also shows we had paid it in full. (Invoice attached)
  Earlier this year we realized that our roof is still leaking, and called RRS. They sent an inspector to check it out on April 1st. After inspection, he told us there were a lot of broken tiles at where it leaked. We told him no one had gone up to the roof after they had repaired it. The only reason we could think off was the tiles were not replaced at all. (Please note that the first thing on their job description list is to replace all the broken tiles on upper and lower roof sections.) After we point that out, the inspector told us that he would report this back, and they would contact us for the next step. That was over 5 months ago, and we've never heard back from them. We had tried to contact them a few more times, but they just ignored us.
  Please help us to have RRS fulfill their warranty and replace all the broken tiles on our upper and lower roof sections. thank you!
  

  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/10/03) */
  I was able to get in contact with the customer and work on resolving the issue. I believe we were able to resolve everything. There is about 1 hr of work left to do to replace a few final tiles which will get done in the next few days.
  
  
  Consumer Response /* (2000, 7, 2022/10/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The owner of Roof Repair Specialist had contacted us. He apologized and asked us to give them a second chance to make things right. He came to inspect our roof twice himself (once to inspect the damage, once after the repair) to ensure our roof is repaired to our satisfaction. We appreciate he took the responsibility and time to see it through.
  We understand that it is a tough time for everyone and glad we give them a second chance.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted***** and Roof Repair Specialist to perform repairs and maintenance work on the roofs of our townhomes. We told them of the various leaking areas impacting all the units in our complex. They pledged to fix all the leaking areas along with making any necessary repairs. The work was completed on 2/7/22 and we were invoiced for $6,100.00 on 2/8/22 and we paid in full on 2/16/22.
  
  However, several weeks later it rained and discovered that not all the leaks had been addressed. We immediately to inform Roof Repair Specialists about the situation on 3/29/22 and they agreed to return for an inspection and further repairs due to the 1 year warranty on repairs. We have since called over 20 times to schedule follow up visits and sent countless emails to***** and Roof Repair Specialists. After months of failing to reply to our calls and emails, they finally scheduled a return trip, which they cancelled at the last minute several times. When they finally did make it out, they agreed additional work is required. However, it's been weeks since they last came out and agreed to do the job.
  
  These people are total scammers who do shoddy work and refuse to honor their service agreements. We've been trying for months to get them to come out and are running out of time and patience to deal with their blatant lies and disregard for honest work.
  

  

  Business Response

  Date: 08/23/2022

  Consumer Response /* (2000, 9, 2022/08/19) */
  Issue has been resolevd.