We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Gaming

CrowdStar, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent 8.99 twice for in game purchases for my game *************. I spent 8.99 twice on two different accounts for prop packs for the game. The money was taken from my Apple Pay account but I didn't receive my props on either account. I have reached out to crowdstar/covet fashion/ea sports for support with NO response. So then I reached out to ***** to get my money back and they denied my claim. Either I want my money back or my props deposited into both my accounts.

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 12, 2025 I accidentally purchased a skirt to enter a challenge for Covet Fashion. The game was $8500 but was really supposed to be $850. ***** took my money and I then realized it was listed as $8500. I immediately sent a ticket to covets help desk asking for a refund for this unused garment and asked them if the price was an error. After ********************************************************* for bringing it to their attention and that the skirt was in fact $850. I was told my refund would need to be approved by the team. For the next 3 days I have continuously asked for my refund either $8500 and take the skirt back or the difference of $7650. I keep being told to stay tuned but they still have not issued a refund and close my help ticket although the problem is still not been resolved. In the past they have issued refunds within 24 hours. I'd like a full refund at this point.

  • Initial Complaint

    Date:06/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Design Home game --- I made some purchases inside the game via Tapjoy and collected about 1 million diamonds to use on the game (plus some that I still had left over from another purchase) between 05/25 and 05/28. On 05/30 they game had a glitch where one of their events of which you pay to participate was giving more rewards than usual and all the players were collecting those rewards and ended up of rewards. In order to resolve the issue they released some sneaky messages on the game that if you clicked on they would take away all the rewards you collected. Players started noticing this and advising other not to click on the messages. The game noticed players were not clicking on the messages anymore but they didn't want to keep the rewards we collected because of the glitch, so they went ahead and wipe out almost everybody's account putting players back to 0 or even negative balance of diamonds, the problem is that in doing so they also took away all the diamonds that players paid for with their own money without a care in the world. I've been messaging their customer service for days now and not only they take 24 hours or more to reply to each messages as they do no read our messages and are not giving us back the rewards we paid for.

  • Initial Complaint

    Date:06/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been playing this game for several years. After reaching a high level/standing in the game and spending several hundred dollars, and acquiring a large amount of inventory to use as I continue playing, I logged in today to find that everything I had accumulated has been wiped out, and I am now designated as a "new player!! It took years to accumulate what I had earned and cost me hundreds of dollars (my choice) to acquire what I had. I will be contacting my bank to hopefully reverse the charges made in May. I certainly won't be playing this game any longer and will strongly caution people against playing.

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After spending money for an offer to win diamonds to compete in the Design Home game this company is withholding my reward even after sending proof. I'm not sure how this company is allowed to take money from consumers but not answer complaints from consumers. A D rating and they're still allowed to operate and scam people? I have sent every type of proof for completing this offer that cost me ***** of real money. Proof and more proof. They don't care. It's profit for them for people to spend money and don't reward players. I'm going to see what steps need to be taken to remove this game from the iOS platform. The pictures attached are still not proof enough to pay my reward. Shows date of purchase, what I purchased, how much I spent, and order status. I haven't gotten this reward and the actual items I ordered are on the way. I wonder will the product being in my hand count as proof

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After achieving the trendsetter million dollar **** I was not rewarded. I've reached out several times and I'm owed 5000 diamonds and a ***** dollar bracelet. I've cleared my cache 20 times and still no prizes. I've sent an email and another email showing the issue and NO response. How are they able to take your money but don't have to answer to complaints or give a resolution to the problem? It's not fair that you work for months to earn top level only to not be rewarded for the hard work and the REAL MONEY I've spent. Can anyone help me because this company DOESNT

  • Initial Complaint

    Date:11/01/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My profile/account with hundreds of designs and hundreds of dollars spent to create them has disappeared. The Design Home app was frozen, so as I have done in the past, I uninstalled and reinstalled the game, which deleted everything! It's like my whole profile was deleted. My profile name is ********** and my designer number is **********. The email associated with this profile is ************************ After reinstallation the game went back to Level 1 and had me start a whole new game, which I do not want. I've spent so much time/money on this game and it's just gone. I've emailed them numerous times and haven't received a response. I had also just spent $1.99 twice on diamond bundle and then the game froze, so I lost that money.

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased items in game that were taking later. Reached out showed proof that I had the items at one time. Was told that was not enough info and I needed to tell them when I bought them. There noway for me to know seeing as I play daily and only saw they were missing once I tried using them. They are scam artists.

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am requesting help on getting a response from the issues on a game in ****** Play Store called Design Home, I have emailed,called and no response,I had a issue with the design bubbles missing, the bubble issue was fixed and it was suggested to reboot I have on another issue uninstalled and reinstalled,and had no issues with my info coming back. This time doing the uninstalling and installing, as per Design Home I did that and my app came back as a new app not the one I have played for 7 years all my info did not come back ... I am upset about this ********** went into my Design Home app and said he saw 2 emails and per his suggestion to find out the email that was originally used to download and play the Design Home app...he felt it may be a email issue. Here is the info I have...Designhelp@crowdstarinc and for the payments ****** glu ************ work ticket ********** my emails for app ********************* *********************** I appreciate any help to resolve this issue I don't want to loose 7 years of playing this app.Thank you ************** ....************

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have spent over $5,000 on the game Covet Fashion, the company does illegal online gambling, open for all ages, including people who are under the age of 18. They are very inconsistent with giving results, rewards, prizes, all of which create money in the game and to level up by closet value. I have a top account, so this makes this Grand Theft and Illegal Online Gambling

CrowdStar, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.