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Business Profile

Travel Agency

CheapBIZClass Flights, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Flights were scheduled 6/24-7/1/2020 to ***-****** return ******-*** first class. Flight was cancelled by *************** due to covid. No ** flights to come in. Asked for refund over and over.Received email from *************** date 3/2/2023 indicating I maybe eligible for a refund due to the canceled flight. Shared info with ******** (*****************************) and he said he submitted info to BA prior to 4/21/2023. I asked for the submitted info by ******** because no answer from BA.

    Business Response

    Date: 08/08/2023

    This ticket is originally from June of 2020 and the passenger had a credit to rebook travel by the end of 2023.  In 2021 there was an attempt to rebook the tickets, but the dates or trip was never finalized by the passenger and the credit was still open to use.
    On 4/14/2023 ****** forwarded me an email she received from *************** that she may be eligible for a refund. She advised that we request a refund from *************** if possible. The same day we requested a refund from *************** per the email they sent.  In June 2023 we received a partial refund of $298.95 which doesnt make sense.  We since filed a complaint with *************** to inquire to what this amount is and why there is such a discrepancy.  We are still waiting for *************** to respond to the complaint.
    The only reason we filed for a refund was per the passengers instructions based on the email they received from ***************. The rules we had from the airline stated the ticket was only valid for a credit to rebook the trip which we had advised them on many times.
    When we received this complaint, we reached out to ****** immediately to explain the status and what was going on. 

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a first class British Airway richest from cheap business flight for May 4, 2023. I was diagnosed with a cancer that needs treatment so I could not use ticket. Spoke with airline. They said I could use ticket for later but travel agent had to cancel flight. Emailed 3 times to ***, person who got me ticket. No response. Left voice mail twice. No response. I think this is unprofessional and a bit shady. Would want to warn others about lack of follow through.

    Business Response

    Date: 05/17/2023

    The agent was out on vacation at the time you called him and they missed your calls. There is no excuse and we sincerely apologize that they did not get back to you. In the future you can call the mainline and any agent would've been able to assist you, especially in any emergency situations.  We are in communication with the client at this time.  

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON NOV 1, 2021 I purchased 3 tickets from ********************** We had to cancel the flights and we were given the possibility to rebook the flights within a year. I have been trying to rebook the flights ever since and have not been able to rebook it as the agent does not finalize the request transaction. we need help to have the company follow through with the booking. It was been 10 months we have been trying. Please help us. It is a $6k transaction we cannot afford to loose.

    Business Response

    Date: 10/04/2022

    We are in contact and working on getting the tickets rebooked. I believe this complaint may have been a bit premature as you never contacted our main line or reached out to anyone in management before flying a complaint.

    Customer Answer

    Date: 10/04/2022

     
    Complaint: 18128535

    I am fully rejecting this response because:

    I have proof 33 attempts for several trip requests that were not followed through and I have contacted the main line and was always trying to get ***** to help.

    Sincerely,

    ***********************************

    Business Response

    Date: 11/02/2022

    You have contacted us many times and every time we have provided you with options. The main line is answered by someone 24/7. I believe part of the issue was that you wanted to change the trip completely (NEW ORIGINATION CITY and NEW ARRIVAL CITY) and that was causing a very high fare difference from the original ticket that was booked. We understand that you didn't want to pay what the airline was requiring so we continued offering you other options that would be more economical.  The good news is, you have been rebooked and this should be complete.

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