ComplaintsforCheapAir.com

• Initial Complaint

  05/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a flight cancelation from CheapAir. I was informed that I would received a refund if I followed certain steps. I followed the steps and called customer service. I was put on hold multiple times for over two hours at a time. I kept explaining I just my refund and I keep getting put on hold.

  Business response

  06/15/2022

  Business Response /* (1000, 5, 2022/05/31) */ Hi *****, I'm sorry to hear about your airline cancelation. I tried to research the matter but could not locate any reservations under your name or booked with your email address. Do you have a ******** booking number beginning with 2? Or the name of the passenger ** booked, the ticket number, airline locator or email address used at booking. Or could it be possible that you are confusing us with a different company with a similar name? We often get confused with CheapO air (no O in our name) or with Cheap Flights. If you believe you booked with us please send your booking information so that I can look into your matter. Thank you

• Initial Complaint

  03/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased two tickets to fly from *** to ********* in November from ************* I used ****** to make the payment. The flights were booked and I caught COVID. I cancelled the flights on the day of because I could not even get out of bed and there was no problem. PLEASE SEE ATTACHMENT 1. I rescheduled the flights to go from *** to ********* on December 1. PLEASE SEE ATTACHMENT 2 I paid for extra leg room and an additional booking charge. PLEASE SEE ATTACHMENT 3 & 4 When we arrived at the airport, my daughter tested positive for COVID as we boarded the flight. We could not get on the flight and had to leave immediately. I contacted ***************** and the flight was open. I cancelled the flights and called ***************** to avoid suspension. PLEASE SEE ATTACHMENT 5 ***************** responded on January 5, 2022 at 5:03 pm stating that the flight status was open. PLEASE SEE ATTACHMENT 6 I need to book a flight from *** to ******** in May. I contacted Cheap Air and they told me that I needed to pay for them. PLEASE SEE ATTACHMENT 7 #1-I should have some type of flight credit from my previously cancelled flights that were open as of January 5 #2-I was advised to contact ***************** directly, which I did and they told me that I needed to contact Cheap Air. Since Cheap air has no phone number, I have been corresponding by email. #3-I've done everything I was supposed to do, including contact American and Cheap Air. Cheap Air keeps saying that American needs to reopen the flight and American says that I need to contact Cheap Air because it's in their hands. It seems to me that Cheap Air is at fault because the flights were open and I contacted them steadily to inform them that and they did nothing. Resolution-I WANT A REFUND

  Business response

  03/31/2022

  Business Response /* (1000, 5, 2022/03/29) */ Hi *****, we are sorry you are going through this. However, despite what ***************** has told you, only they have the power to control the status of their ticket coupons. They changed the status from open to suspended and only they can open up the ticket status. We only have access of the coupon status, before departure or while in open status. From open status we can exchange tickets. We have contacted ***************** several times, have explained that you canceled directly with them and have requested they open the status or issue a credit voucher but they are unwilling to open up the status they suspended because of a "no show". If ***************** will open up the status for you or us we will gladly help you with your exchange credit but as of now ******** ******** has forfeited the credit and they are the ones who have the value of your tickets. We wish we could help further but must stick by the airline policy. Thank you Consumer Response /* (3000, 7, 2022/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Initially, I paid $**** for tickets that I had to cancel. These tickets were (rounding up) $600. They still owe me $600 and refuse to give me my money back. I have attached receipts showing the tickets were actually open and they acknowledged it. Also, they still owe me money. The tickets were actually open on January 5th. Cheap Air did nothing to the tickets and I called them several times beforehand. ****-they owe me money. Business Response /* (4000, 9, 2022/03/31) */ We did advise the coupon status was currently open, however, we also encouraged you to use the credit ASAP as ***************** could suspend the coupon at any time. Unfortunately, ***************** will do this on reservations they mark at "no show". If ***************** will open up the coupon status, as only they can, we will be more than happy to help use the credit. ***************** controls the credit, we send the money you pay us to them. They have the funds associated with the ticket and have full control of issuing a credit voucher, opening up the ticket status, or even extending a refund. Thank you Consumer Response /* (4200, 11, 2022/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Where is my $600? What was stated by Cheap Air is not true as there is no correspondence or phone calls that state such. Initially I paid $****. The tickets were $600. A loss that I am willing to take if I can get a voucher, to use any time, for the remaining $600. The response made by Cheap Air does not make sense because I have been asking to have the remainder applied to a trip to ****** in May and they asked me for my credit card number to charge for this trip as well. So, where is my remaining $600? ******** said, and emailed, for me to get in touch with Cheap Air.

• Initial Complaint

  01/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My wife and I ****** a vacation package through ******** on February 15, 2021. We purchased the Travel Protection Plan for ******* which is verified on our email. We purchased this insurance due to Covid 19. Unfortunately, several of our family members tested positive for Covid 19 requiring our family of four to quarantine. I called ******** on numerous occasions asking how to file our insurance claim. I was repeatedly told that we did not purchase the insurance even though it is stated in our initial billing statement. An email in ********* changed the charge from the Travel Protection Plan Cost for $110.52 to Add on Services for ******** After finally ******** to a billing *********** Finley, he said that he would have to go back to the original phone call at the time of booking and listen to the ************* On Friday, December 31, 2021, ****** called me and stated that we did indeed purchase the Travel Protection Plan after listening to our original ******* conversation and that he would follow up with a claim number. We received an ***** from ******** only to find a copy of the email sent to us in ********* with no travel insurance claim ******* I repeatedly told them that is is ******** We ********* a service, and it was ******* to some *********** ******* I have been on the phone for hours trying to settle this matter with no success. Please help us.

  Business response

  01/11/2022

  Business Response /* (1000, 5, 2022/01/07) */ Hello Mr. ****, we are sorry for your vacation not going as planned. We hope your family is doing well now. We cannot locate a booking under your name and we do not sell vacation packages. Could you please send us your booking number so that we can look into it and or the name of the passengers, perhaps the email used at booking. Unfortunately, we often get confused with similarly named travel sites such as CheapO air or Cheap Flights, etc... Could that be the case? Thank you Consumer Response /* (2000, 7, 2022/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the response from CheapAir. The person was correct. Our concern is with CheapOair. I refiled against CheapOair and am withdrawing this one. Thank you.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  - Date of transaction: June 7, 2021 - Amount paid to ************* $314.90 - ********************* number: XXXXXXXXXX - *********** moto was to provide low/cheap airfares - Nature of dispute: Airfares were to a Royal ********* ******* Royal ********* ********* the ******* I immediately cancelled these air tickets. ******** ******** would not refund my money and instead offered "credit" for other flights on Spirit Airlines. Then we planned to travel to ****** which Spirit Airlines do not fly to. This is a big headache for us but ******** would not help or try to understand and would not provide refund so we can purchase on other airlines. I was deeply disappointed I filed a dispute with ******** (my credit card company). The dispute process dragged on until it went passed *** "deadline" date for disputes. As of now, 12/16/2021, I still have not gotten my refund from ********* They are still holding my $314.90. I have received no service, no merchandise, nothing from ********* I writing to you hoping to could make this right and get my refund (money) back. Thank you so much for your help. Sincerely.

  Business response

  07/13/2022

  Business Response /* (1000, 5, 2021/12/17) */ The CH voluntarily canceled their tickets on 9/9/21 due to their cruise canceled by Royal Caribbean. The tickets were non-refundable and were not canceled within 24 hours Void window of purchase that allows refunds. The CH mentioned he wanted to cancel due to a cruise cancellation. We do not sell cruises. A cruise is a separate service and is not related to the ticket purchase on our site, therefore it does not warrant a dispute. An issue with his cruise is NOT grounds to break a non-refundable agreement of the tickets purchased on CheapAir.com. We gave the customer the proper rules to use his Spirit Airlines credit as allowed by Spirit Airlines. Consumer Response /* (3000, 7, 2021/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1) At the time of purchase, ******** did not make it clear to me that I would HAVE rebook through the same airline. Now we would like to go to Hawaii which spirit airlines DOES NOT fly to. I need my money back to fly on another airline. 2) cheapAir is the WORST business I have ever dealt with. 3) This is no way to do business with your customers who bring you money. 4) I'm just asking for my hard earned money back. Business Response /* (4000, 9, 2021/12/20) */ The terms and conditions on our purchase page and are agreed upon purchase. The Terms and conditions include this: "There is no penalty from the airline for making changes to this ticket. However, if the new itinerary is more expensive than the old, you will be required to pay the fare difference. The new itinerary must be for travel on the same airline(s)" Ultimately, the credit is with the airline and CheapAir.com does not have control of the airline rules. Consumer Response /* (4200, 11, 2021/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not accept any resolution until I get my money back. I need my money back so I can fly on an airline that does fly to Hawaii (Spirit does not) I'm asking BBB to take ******** (or Spirit airlines) to small claims court on my behalf. Thank you do much for your help.

• Initial Complaint

  10/19/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  23 August 2019 booked a trip to Ireland for March 14, 2020 through ************* For ***** *****/******** ******* (booking # XXXXXXXXXX) Total******** 18 March 2020 rescheduled trip due to travel restrictions in March. Thinking that August would be good. (booking #XXXXXXXXXX) refunded previous fee of ******** New airfare total is********* 14 August unable to make this trip as well due to Covid. No luck with getting a refund from ********* I don't want a voucher and there is no legitimate timeframe on when I'll be able to travel again to Europe. I have correspondence from both ******** & *** ******* Thank you for your time and help with this matter. ***** *****

  Business response

  11/09/2021

  Business Response /* (1000, 5, 2021/10/19) */ Looking at the history of the booking I see that on August 4th you emailed us telling us to cancel the booking because you had put in a refund request with***********. We then waited to see if the ticket status would change from "Open" to "RFND" which it typically does once the refund is processed by the airline. On October 1st we received a request to follow up with the airline. I see we contacted them and explained that you had put in a refund request, they located the case number after a couple of calls and they explained that unfortunately the request had been denied because the schedule change was less than two hours. However they did allow for us to reissue the ticket without any fees due to the pandemic. We emailed you this information on that same date of October 1st but have not heard back. I understand how frustrating this process has been and believe me when I say this is frustrating for us as well because we want to be able to give you a refund and do the same for everyone requesting it but what happens is the airlines have those funds. We have tried on multiple occasions to request a refund and explain the situation but they will not refund it. If the airline would give us a waiver code to refund on our end then yes we would 100% be able to refund this but they haven't wanted to give us anything. Since they rejected a waiver for a refund request we asked them to refund it and they will not do that either. This isn't a blame game, I just want you to understand that I personally tried with*********** and they are not cooperating for a refund. As an online travel agency we book these reservations for you after you choose what airline you want to fly with and provide assistance in cases like these but we are not the airline and don't have the power to refund tickets if the airline isn't allowing us to. I just wanted you to understand the process of how refund requests work and how we have definitely tried to get this refunded for you. I can assure you it is not a lack of care as we have tried to the best of our ability. Business Response /* (4000, 8, 2021/10/29) */ Hi Sir, *** ****** is only offering credit for a future flights with them. They have denied the refund because they consider the schedule change to be a minor change. You can reach*********** at X (XXX) XXX-XXXX if you wish to disuss this further with them. You can also reach us at ***************** and we will be happy to assist you rebook your flights. Thank you.

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