Complaints
Customer Complaints Summary
- 229 total complaints in the last 3 years.
- 132 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: CEDAR BUS SE ACCT #: ***. ******* $56.00/$56.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 03/21/2025
Hello ****, thank you for reaching out. We understand that you may have questions regarding past-due balances placed in our office, and were here to help. Our team will review the matter and provide you with the requested information as soon as possible.
For a more personalized experience, please dont hesitate to contact our office directly or visit our customer service portal at your convenience. Were happy to assist you.
Initial Complaint
Date:02/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cedar Business sent me an email saying I owed them money. I reviewed the case and submitted the dispute with evidence because it is a fraud. But Cedar Business never reviewed the dispute and just asked me to pay once and once again. Very annoying.Business Response
Date: 03/04/2025
Hello, Thank you for reaching out. Your initiative is appreciated. At our end, safeguarding your privacy is of utmost importance, and we highly encourage direct communication with our office or customer portal for tailored support regarding any account-related inquiries you may have.Customer Answer
Date: 03/04/2025
Complaint: 22974416
I am rejecting this response because: the problem is not resolved. And the business doesn't even provide any solution.
Sincerely,
****** ***Business Response
Date: 03/21/2025
Thank you for reaching out and sharing your feedback. Protecting your privacy is our priority, so we are unable to discuss personal details in this public space. Please know that we have thoroughly reviewed the matter and taken the necessary steps.
If you would like more information or have any further concerns, we encourage you to contact our office directly. Were here to assist you.Customer Answer
Date: 03/22/2025
Complaint: 22974416
I am rejecting this response because: They never tried to contact me to resolve this issue.To BBB: You can close this case now.
Sincerely,
****** ***Business Response
Date: 03/31/2025
Please contact our office directly to receive personalized assistance. We look forward to hearing from you soon.Customer Answer
Date: 03/31/2025
Complaint: 22974416
I am rejecting this response because: No progressTo BBB, feel free to close this case.
Sincerely,
****** ***Initial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CEDARS BUSINESS SERVICES Power and I do not recall or have contract with ******************Business Response
Date: 02/19/2025
******, thank you for your feedback. We understand your concerns and want to ensure that we address them accurately and fairly. To help us resolve this matter efficiently, could you please provide any documentation or additional information that supports your claim?
We are dedicated to quickly providing any requested supporting documents and thoroughly investigating all account-related disputes or questions. We encourage individuals to submit disputes and document requests via email, phone, or traditional mail.
We want to ensure that all details are thoroughly reviewed and that any discrepancies are corrected promptly.
We appreciate your cooperation and will work closely with you to reach a resolution.Initial Complaint
Date:12/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a US resident that is recently receiving emails from a "Medical Resolution Team ******************************** for alleged traffic violation in the country of ***** from 2023.I reviewed some very fuzzy/suspicious pictures of what appears to be an Italian documents that do not correlate to my activity in *****. How is it legal to be threatened with collections for a traffic violation in another country in which I have no way to protest, and somehow I am only being told about such allegations 14 months after my travels by a collection company. I did rent a car in ***** in August of ********************************************************************************************** which I paid promptly (receipts available). Those tickets do not match any documents that Cedars Business Services says I owe. Strange, over a year later, "Medical Resolution Team / Cedars Business Services" is contacting me relentlessly to pay a $865.62 USD for ALLEGED traffic violations issued by the ******************.I was NEVER contacted by the ****************** directly nor by my rental car company for the ALLEGED traffic violations shown on the documents provided by Cedars Business Services. The ******************, who would have had my information readily available from the rental car company to resolve any such matter they saw fit to address could have reached out to me in the past year. Again, 14 months later, Cedars Business Services magically obtained documents from an Italian city and says I owe Cedars Business Services $865.62. I HAVE NEVER HAD A CONTRACT OR AGREEMENT WITH CEDARS BUSINESS SERVICES. This is absolutely egregious allegations that appears to be a huge scam.Please provide me & the BBB with contracts, documentation, or indisputable proof that shows I am at fault or legally responsible to pay Cedars Business Services $865.62 for the ALLEGED debits from a foreign country.Please close this matter and leave NO negative marks on my credit report immediately.Business Response
Date: 12/06/2024
Hello *****, Thank you for getting in touch. Respecting your privacy is fundamental to us, and for personalized assistance with account-specific queries, we encourage reaching out directly to our office.
To streamline your experience, we've designed a user-friendly customer portal,serving as a central hub for all account-related activities. Here, accessing vital account details, setting up tailored payment plans, obtaining essential documents, or starting dispute resolution processes is effortless.Italian municipalities have customer portals where citations can be easily verified. Log in information is on the back of each citation.
When requested, we promptly provide supporting documents and thoroughly investigate any disputes or account-related questions. You can submit disputes and document requests through email, phone, our customer portal, or by mail.
Initial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Binance Us. I do not have a contract with Cedars Business Service, they did not provide me with the original contract as I requested.Business Response
Date: 09/26/2024
Hello ******
Thank you for reaching out. Safeguarding your privacy is of utmost importance, and we highly encourage direct communication with our office for tailored support regarding any account-related inquiries you may have.
It is our policy to promptly provide necessary documents upon request and conduct thorough investigations into any account-related disputes or queries.
If you would like more information about debt collection regulations and consumer rights please visit the Consumer Financial *****************'s website. Debt collection | Consumer Financial ***************** (*******************)Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am NOT liable for this debt with 12 BINANCE US nor do I have any contract with CEDARS BUSINESS SERVICES. Please investigate and remove from my credit report.Business Response
Date: 08/08/2024
Hello *******************,
We appreciate your contact and value your privacy.When it comes to account-specific inquiries, we recommend reaching out to our office for personalized assistance. Please be reminded that public forums and social media platforms are not suitable venues for discussing private or sensitive matters.
To ensure the privacy and confidentiality of your concerns, we kindly request that you contact our office directly for personalized assistance. Our dedicated team is here to address your needs,provide guidance, and offer solutions tailored to your specific situation.
Thank you.Customer Answer
Date: 08/08/2024
Complaint: 22104318
I am rejecting this response because:I would like BBB's assistance in resolving this issue. I have already signed an information release form, even though I have no contract with you. Please share what you have that ties or binds me to this strange collection.
Sincerely,
*******************Business Response
Date: 08/12/2024
Hello *****,
Thank you for getting in touch. Respecting your privacy is fundamental to us, and for personalized assistance with account-specific queries, we encourage reaching out directly to our office.
When requested, we promptly provide supporting documents and thoroughly investigate any disputes or account-related questions. You can submit disputes and document requests through email, phone, our customer portal, or by mail.Customer Answer
Date: 08/12/2024
Complaint: 22104318
I am rejecting this response because:Please provide proof of debt and any contracts as requested in my previous responses, and comply with your own release of information policy. If my privacy is of your concern, please be advised and assured that BBB has a strong, transparent privacy policy in-place. Therefore, for the nth time, please provide the requested documentation here instead of prolonging this matter any further.
Sincerely,
*******************Initial Complaint
Date:06/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with desert ambulance. I dont have a contract with cedars business service. They did not provide me with the original contract as I requestedBusiness Response
Date: 06/28/2024
Hello ***********************, Thank you for getting in touch. Respecting your privacy is fundamental to us, and for personalized assistance with account-specific queries, we encourage reaching out directly to our office.
At Cedars Business Services, we collaborate with various businesses, schools, government entities, retailers, and medical providers to assist in collecting past due accounts. We take pride in our team's professionalism and helpfulnessInitial Complaint
Date:04/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to dispute a collection charge that has appeared on my credit report, allegedly associated with Cedar Business Services. I want to emphasize that I have not engaged in any contractual agreement with Cedar Business Services nor have I ever received services from them.It has come to my attention that this unauthorized debt has been wrongly attributed to me. I demand that this account be removed from my credit report immediately, as it is inaccurately affecting my credit score and financial standing.I urge you to conduct a thorough investigation into this matter and take necessary actions to rectify the situation promptly. It is crucial that my credit report is updated accordingly to reflect the accurate information.Business Response
Date: 04/08/2024
Hello ******,
Thank you for reaching out. Cedars Business Services operates as a debt collector, collaborating with a diverse range of entities including businesses, schools, government bodies, retailers, and medical providers to recover overdue accounts. Our pride lies in our team members' professionalism and their dedication to making this process smooth and effective.
Safeguarding your privacy is of utmost importance, and we highly encourage direct communication with our office for tailored support regarding any account-related inquiries you may have.
It is our policy to promptly provide necessary documents upon request and conduct thorough investigations into any account-related disputes or queries.
In order to elevate your experience, we've introduced a customer portal specifically designed to simplify account-related tasks. This platform offers seamless access to vital account information, customizable payment plans, effortless procurement of essential documents, and initiation of dispute resolution processes.
If you would like more information about debt collection regulations and consumer rights please visit the Consumer Financial *****************'s website. Debt collection | Consumer Financial ***************** (consumerfinance.gov)Customer Answer
Date: 04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, andi am waiting for this company to be removed from my credit report
Sincerely,
***********************Initial Complaint
Date:03/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt. Cedars Business Services. I do not have the original contract with this business. They never gave me the original contract, as requested, with the original creditor.Business Response
Date: 03/20/2024
Hello *******, Thank you for getting in touch. Respecting your privacy is fundamental to us, and for personalized assistance with account-specific queries, we encourage reaching out directly to our office.
To streamline your experience, we've designed a user-friendly customer portal,serving as a central hub for all account-related activities. Here, accessing vital account details, setting up tailored payment plans, obtaining essential documents, or starting dispute resolution processes is effortless.
When requested, we promptly provide supporting documents and thoroughly investigate any disputes or account-related questions. You can submit disputes and document requests through email, phone, our customer portal, or by mail.
At **********************, we collaborate with various businesses, schools,government entities, retailers, and medical providers to assist in collecting past due accounts. We take pride in our team's professionalism and helpfulness.Initial Complaint
Date:03/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with IRobot. I do not have a contract with CEDAR BUSINESS SERVICES, they did not provide me with the original as i requested.Business Response
Date: 03/04/2024
Hello *****, Thank you for getting in touch. Respecting your privacy is fundamental to **, and for personalized assistance with account-specific queries, we encourage reaching out directly to our office.
When requested, we promptly provide supporting documents and thoroughly investigate any disputes or account-related questions. You can submit disputes and document requests through email, phone, our customer portal, or by mail.
Your communication preferences matter to us, and we adhere to our policies and procedures when accommodating them. You can specify your preferences for communication via phone, email, mail, or our customer portal.
To streamline your experience, we've designed a user-friendly customer portal, serving as a central hub for all account-related activities. Here, accessing vital account details, setting up tailored payment plans, obtaining essential documents, or starting dispute resolution processes is effortless.At Cedars Business Services, we collaborate with various businesses, schools,government entities, retailers, and medical providers to assist in collecting past due accounts. We take pride in our team's professionalism and helpfulness.
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