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Business Profile

Showers

Shower Envy

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Shower Envy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shower Envy has 2 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No delivery of product No customer service support Monthly charges taken out of my checking account without permission Feeling helpless with no help available to correct the problem

    • Initial Complaint

      Date:02/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shower Envy charged me again for the shower head I purchased several months ago. I did not order another one on Feb. 22- 2025. They took the money out for it and I want my money back

    • Initial Complaint

      Date:02/19/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for two shower heads with hoses for my new home, based on an Instagram ad. The product was delivered and does work. The issue is I am being charged $37.78 every month since placing the order, but I am not receiving anything for the charge. I just want to stop the charges and get a refund.

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife purchased a shower head from this company. Our credit card was charged $37.50 plus tax and shipping. The next month our credit card was charged $37.50 two more times! My wife called our credit card company and they told her that there was yet another charge of $37.50 pending. Shower Envy is clearly stealing our money. We denied having ordered any product beyond the initial charge and the credit card company agreed to erase the extra charges, cancel the credit card, and issue a new credit card. Before the final solution she placed many phone calls to Shower Envy and was placed on hold and eventually disconnected. I have no choice but to call Shower Envy a thieving company.

    • Initial Complaint

      Date:02/04/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered their Shower Envy shower head. I then ordered one for my son. Now I have all these random charges on my account. They have charged me numerous times for one shower head

    • Initial Complaint

      Date:02/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased several things from them and haven't received an order #, let alone the receipts... which I desperately need. Attempted to reach them 6 times through Email and phone calls. Haven't heard one word from them. They're horrible!!!

    • Initial Complaint

      Date:02/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One or around December 6, 2024. I bought seven showerheads for 127. Something dollars that's not what I'm disputing a month later January 7 they took out $37.78 for a VIP package which I never do that I tried calling him over a dozen times and hours waiting on the phone. No one ever picks up and I emailed them asking them for refund of $37.78 and cancel that VIP I cannot get a response out of them. I emailed them a half dozen times I cannot get anywhere.

    • Initial Complaint

      Date:02/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally address an ongoing issue with my recent purchase from Shower Envy. Sadly, I never received the product & requested a refund. These were intended to be a gift & that event has long passed. They refunded $39.90 but have not issued the $127.80. Offered 20%, now 40% off but I’m not sure of what, as I haven’t received anything! Shower Envy’s website advertises a 60-day hassle-free money-back guarantee, but my experience has been far from hassle-free. A full refund is expected. I have retained all email correspondence and can provide documentation of my efforts to resolve this issue.

    • Initial Complaint

      Date:01/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early December 2024, I purchased one (1) Shower Envy. It was shown on my statement on December 4, 2024 for $37.78. I specifically ordered just one to give it a try. On January 17th, 2025, I saw a charge for $37.78 to Shower Envy. Since I did not order more than one and was careful not to subscribe nor ask for more, I called the number listed on my statement on1/20/25. I called and was put on hold. After 30 minutes, I hung up and called again several times and each time I was put on hold.

    • Initial Complaint

      Date:01/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Still waiting for the additional beads I paid for and never received. contacted them 3x no response asked for photos I sent them and proof that I didn't receive I told them I live in the country and picked pkg up at local post office. the shower heads were all that were sent. Also photo shows the whole set up with hose and connection and didn't come with the pkg I had to order and pay for after I got the shower head.. This company in my opinion are crooks and nor reputable at all

    Shower Envy is NOT a BBB Accredited Business.

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