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Business Profile

Health Care

Team Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Team Health is trying to bill me for a service, anesthesia, during surgery 11-7-24. The company who did my anesthesia has been paid by my two insurances. Team Health claims I had Dayton Anesthesiology, which is a business permanently closed. Team health claims I owe over $400.00. I know I do not and will not pay this.

  • Initial Complaint

    Date:04/11/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 8, 2024, I went to the emergency room while on the job. I have insurance (*************) and submitted it with the hospital at the time of my visit. All my bills are paid off with the hospital. Now, Team Health has continued to send billing for services that's been paid off. They have not submitted the claim to insurance and want me to pay out of pocket. It is considered at this time to be harassment. I also believe it violates ethical billing practices. I want the contact to cease or for them to process the claim appropriately using the information made available to them by the hospital where the services were rendered.

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently went to my emergency ************** ********* in ************** NJ for a cut finger. I was there for approximately 45 minutes. One nurse pored saline solution on my cut then moments later, a Nurse Practitioner injected two small does to numb my cut. The Nurse practitioner then stitched my finger with 3 or 4 stitches. I was then discouraged. A hospital ***resentative ask about my insurance that had terminated in November 2024 as I was concerned under my fathers NJ State Police pension insurance til age 27. I did not realize I lost this coverage and informed the ******** gave me contact information for the hospitals charity care to ***l for assistance. I got home and ***led the hospitals billing and applied for ******** or ******** but was denied. The hospital *** gave me information for charity care contact. I messaged the hospital charity care department and told them my situation. A ***resentative, ******** M responded with she would put me in for a discount. On March 8, 2025 I received a discount of $1,848.07 of a bill of $2,047.10. My new bill was $199.10 and was put on a monthly auto pay of $35 taking out on the 28th each month til August 2025 went this bill will be satisfied. Im now receiving billing notices from TeamHealth for $1,245. I ***led them and explained my already approved billing plan. TeamHealth *** told me that didnt cover the Dr ***** I told TeamHealth *** its on my billing statement and is included, and reads, Physician and hospital services for guarantor acc# ******** Since this ***l, I even messaged the hospital billing department of such who told me to ignore the *** from TeamHealth and just continue on my payment plan. Now today, April 10, 2025 Im receiving unsolicited and unwanted billing statements from TeamHealth. My ***l to TeamHealth seems to not stop this unwanted communication and Im asking for your assistance to have TeamHealth cease and desist any further communication or contact with me to this

    Business Response

    Date: 05/06/2025

    Hello Mr. *********************** you for reaching out to us regarding your ************************* of ************ ** provider bill at **********************************************************  The facility financial assistance has been applied to your visit for our provider billing and an updated statement is being sent to you.  If you need assistance with setting up a payment plan, please reach out to our ******************************* at ************.

    If you should have need for any future dates of service with facility financial assistance, please forward us a copy of the approval letter to akron_patient_services@teamhealth so we may apply and update accounts as needed.

    Thank you,

    ******** *******, **************** Supervisor

    Customer Answer

    Date: 05/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* **********

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me $1664.00 without services,I contact them and they denied,Its a bad and fake company to stole the money from me. And they are not returning my money back

    Business Response

    Date: 04/30/2025

    Dear Mr. ************* have located your account and it seems that we have spoken to you on this matter already. If you need more assistance you can call our ******************************* at  ************ for more information on your account.

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    10045192830

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are stating that I owe the e.R $1091 in This **************, but I have not gone to that e.R in a long time. I have ******** and all visits to the ** with ******** are cover. This is blatant fraud.

    Business Response

    Date: 04/30/2025

    4.30.25

    Dear Ms. *************** have located your account and you insurance payment just posted on you account on ******. You know have a $0 balance.  You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    **********

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed ******* for emergency room services by a Third Party called Team Health. I paid my copay for the emergency room visit and my insurance company paid the balance. They keep sending me a bill. They have been provided with my insurance information on several occasions but have not billed my insurance company.

    Business Response

    Date: 04/09/2025

    Hello,

    Per review of date of service 11/20/2024 for emergency room provider bill with *********************** of ************, we have adjusted charges to a zero balance due to timely filing.  ************ ID update was received from 2/3/25, past the file limit for this insurance provider.

    Thank you,

    ******** *******, **************** Supervisor

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Team Health has continued to send billing for services that have not been properly processed by my insurance company. They have not submitted the claim to insurance and want me to pay out of pocket. I have contacted them multiple times and given them the correct insurance information yet they continue to send the same bill. It is considered at this time to be harassment. I also believe it violates ethical billing practices. My insurance company has no record of Team Health submitting a claim and they continue to state that the Insurance paid is $0.00. I want the contact to cease or for them to process the claim appropriately using the information made available to them by the hospital where the services were rendered. Also, I demand that this information not be forwarded to a credit bureau as they have not done their due diligence.

    Business Response

    Date: 01/23/2025

    Dear Ms. ***************** have located your account and we have ask several times for a copy of your insurance card so that we can verify the spelling of your name. If you are willing you can send a copy, front and  back,to *************************************************************************** or fax to ************. Thank you.

    Humbly yours,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center
    01572462401

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a fraudulent invoice for $1,784.00. The invoice claims to be for a hospital visit, but has no details and is not itemized. We have health insurance, and I don't see where this was submitted to our carrier. I would like this fake invoice credited in full.

    Business Response

    Date: 01/28/2025

    Hello Ms. **************** you for reaching out to us with your billing concerns.  Please be advised, ************************* of ************ is for the emergency room provider billing.  This billing includes the physician, physicians assistance and/or nurse partitioner who saw and treated you in the emergency room at ******** **.  The provider billing is a sperate charge from ******** facility charges.  

    We made a recent update and rebilled your health insurance on 12/31/24 and are currently still pending a reply from your insurance for our ** provider claims.  If you have additional questions or need further assistance, please reach out to our ******************************* at ************.

    Thank you,

    ******** *******, **************** Supervisor - Akron Billing Center.

    Customer Answer

    Date: 02/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ***

  • Initial Complaint

    Date:12/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've have received bills and text from TEAMHealth for a visit to the ** at ********************* for myself, 28 June 2024 for the amount of $1640. I have not received an invoice nor an itemized account for these services. Paid Copay of $120. as required by my insurance, this hospital is in the network for coverage of my insurance plan. I am told the doctor that assisted me is part of a group called "*******************************" that is not covered by medical plan, and that is who is charging this amount, so why are these doctors at this hospital? Is this a SCAM between the hospital and the doctors at this facility? If this doctors group not under my insurance network why are they given my information? Is this a violation of ***** from the hospital seeing that ******* is not part of my network?

    Business Response

    Date: 01/15/2025

    Dear Mr. ******************* do the billing for the ** physicians. Most physicians that work in the ** are contacted through a 3rd party company like ******************************. Whenever you go the ** you may receive a bill from each department that renderers you service. You can call our ******************************* at ************ if you have any questions about your bill, thank you.

    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    10375326737

     

  • Initial Complaint

    Date:12/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm disabled and living on a fixed income. I had a routine colonoscopy done at ****************** on Aug 21, 2024. A couple of months later i get a letter in the mail from Team Health about anesthesia services in the amount of $1350 for the service. I set up a payment plan and paid $525. But today I received a bill from ****************** that includes Anesthesia, Operating Room ********* Pharmacy and Recovery and the amount is only $320. That includes anesthesia! It appears that I'm a victim of some medical billing scam.

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