Business ProfileforFirst American Home Warranty

I put in a claim with First American on 7/26/2024 due to water pouring from my ceiling (broken pipe in the attic). The first plumber came to my home on 7/30/2024. They stated they could not do the work. Two additional contractors were assigned by First American. All stated they could not do the work to repair the pipes because they were Kitec pipes. Kitec pipes are defective pipes that, after a simple internet search explains they should be replaced. I called First American to let them know I found a plumber who could do the work. Instead of honoring the warranty and paying the plumber I found. They reassigned the first plumber, who stated they could not do the work, to return to my home. I am now 8 days without water in my home. Mold has began to grow and pieces of my ceiling are falling. I was told by 3 different representatives that they have escalated my case and that someone from First American would call me "within 24 hours." After 8 days this is what I received in the message center: "Good morning, Thank you for contacting First American regarding the plumbing claim. We have spoken with the plumber from (first company) and they have agreed to return to reevaluate the plumbing leak. The vendor should be in contact with you directly to schedule. I have listed their contact information below, should you need it: (first company information). Thank you for choosing First American and have a great day."