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Complaint Details
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Initial Complaint
07/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Only one (Versace Pour Hommes) of the six scents I ordered arrived on the 28th of July and when I contacted customer support to inquire about the rest I was consistently given the run around for days and they attempted to gaslight me into believing I threw away the other vials. I thought I had kept it but I was unable to produce the package that the vials were sent in (as I had thrown it away) so my issues were never resolved and customer service never offered a solution.
Business response
07/05/2024
Good Afternoon,
The following customer was sent out a replacement for the missing sample vials today 7/5/24. order# 1251328-2059088 tracking# 9400111206224845307887
Customer response
07/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
05/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
order number: 1200843-1944128 May 15th Costed: $32.69 So I ordered 5 scents, 4 of them are real but the one I really wanted was the bleu de chanel which I tested myself atleast 80%-90% diluted of alcohol, 100% fake you spray it and you can tell it's not what it's suppose to smell like, I want either a refund for the bottle($21.97) or a replacement of the real stuff, I don't mind if a spray is used before shipping to test if it's real, I have send multiple emails and have gotten no reply, I just want what I paid for not stuff diluted, idk if they got a fake bottle and didn't bother checking it pouring it travel size bottles but yes this one is fake and heavily diluted with alcohol does not smell like the real stuff at ******Business response
05/28/2024
Good Afternoon,
We have responded to your emails. Please reply at your earliest convenience.
Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I did not sign up for their emails or anything to do with this company. All of a sudden they started sending me emails. I have unsubscribed and continue to receive their emails. Clearly, this is their business practice, as I have read numerous complaints about the same thing. This company is liable to a several thousand dollar fine each time they continue sending emails to someone who is unsubscribed. I suggest they change their business practices unless they want to start being suedBusiness response
04/05/2024
We have removed the following email ******************** from our marketing list.Initial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have never purchased anything from this place, but they send incessant spam emails to me - several a day. I have requested that I be removed from their mailing list but it still has not happened.Business response
02/29/2024
We have removed the following email ********************************** from our email list.Customer response
03/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
02/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have never purchased anything from or subscribed to MicroPerfumes, however they continue to send me subscription emails almost every day. I have clicked the unsubscribe link and asked them to remove my email from their mailing list multiple times, and yet they continue to email me. Please have them permanently remove my email from their mailing list.Business response
02/27/2024
We have removed the following email *********************** from our email list.Initial Complaint
01/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Never ordered product from them and they send emails very frequently many times a week and sometimes multiple times daily. Have tried many many times for many weeks to unsubscribe either by their email preferences or the unsubscribe choices and the emails keep on coming. Please make them stop emailing me. Thank you.Business response
01/26/2024
We have removed the following email *************************** from our email list.Customer response
01/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The company refuses to remove me from its email list, one that I never registered for and I have not purchased anything from them. I have used the automated form to unsubscribe for over a week now and sent an email as well. Supposedly it takes 24 hours to be updated but it just keeps coming. All I want is for them to respond as they are supposed to and remove me. It should not be this hard. It's the principle of the matter -- do what is right.Business response
01/16/2024
The following email ************************** has been removed from our email list.Customer response
01/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order number 132390-980729. I order Sauvage *** de ********* and received Libre eau De perfum. I have emailed the company about this 3 times and have not received a response. The last email was on March 2. Their website says they respond within 48 hours. I want the Sauvage mailed to me.Business response
03/09/2023
Hello! Please check your email for a response from us as your inquiry should be resolved. Thanks for being a valued customer!Customer response
03/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have emailed me that a package with the Sauvage that I ordered will be shipped soon.
Sincerely,
*********************************Initial Complaint
02/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had got an order for Micro perfumes, the said they were sending me the package and I never received it. I am asking for my refund and they keep saying that the post office delivered it, never got a confirmation on that, checked my cameras, nopackage in his hand to deliver, never got it, they will not refund me anything.Business response
03/09/2023
The following customer was sent out a replacement, the replacement order was provided a delivery confirmation with signature. I have attached the signature confirmation provided by the postal officeCustomer response
03/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
02/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I place my order (# ******-940209) on 1/27/2023 and received confirmation ($58.57). The shipping confirmation was received on 1/28, 1/29, 1/30 and 2/1. I have yet to receive any part of my order. In 2/16 I submitted an inquiry in their website and I still have not heard anything from them. I would like to receive my order ASAP or a full refund.Business response
03/06/2023
A replacement order was sent to (and received by) customer due to **** losing original package.
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Get a QuoteCustomer Complaints Summary
37 total complaints in the last 3 years.
23 complaints closed in the last 12 months.