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Find a Location

Premier Chevrolet has 1 locations, listed below.

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    Business ProfileforPremier Chevrolet

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5335 Paseo del Norte, Carlsbad, CA 92008-4339
    BBB File Opened:
    1/25/2021
    Years in Business:
    4
    Business Started:
    1/10/2020
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Summer Crespo, Service Manager
    Contact Information

    Customer Contact

    • Ms. Summer Crespo, Service Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/31/2023

    In September of 2022 I sold my 2013 ***** c6 corvette to premier ***** of ******** . The sales persons name was ************** also purchased a 2017 S model ***** at the same time I purchased a warranty alongside with this *****, and I asked to give me the best warranty due to the fact that it was a Tesla not being sold from ***** I asked ****** at the time of test, driving the car. If everything was working properly on the car he said yes he said all apps and everything. Its a perfect running condition after taking this Tesla home, I noticed several problems, the first thing I noticed that there was several chips in the windshield and several pebbles of rocks and the bottom of the car that I had to blow out when calling ***** and mentioning this to them, they said that they would replace the windshield. After having to argue with them I also asked them has the car ever been in the accident due to the fact that there is lots of pebbles coming out of the car and chips in the windshield they assured me that it had not been an accident, and that everything was in, working normal condition especially with the range of the charging I would only get one charge per mile 1% charge per mile .When addressing the issue I was told to take it to the shop concerning that . I had to take it back several times for the same situation. Now my car is losing charge faster. The screen is leaking liquid and it is blacking out while driving I have contacted ***** spoke with **** spoke with several people, several sales managers and left several messages and Im getting no response from anyone when I spoke with **** he said he will see what he can do. He has to go up the chain of command and I told him that I am paying $1000 a month for this car and it needs to be running in better condition. This is a total safety concern the car is glitching freezing pulling me back into lanes while trying to switch lanes the screen is freezing while driving losing power and directions this os not ok!

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael S

    1 star

    06/26/2024

    The old bait and switch is alive and well at Premier Chevrolet in ********. The Internet advertisement online was totally misleading. I called to see if that vehicle was still available at that price. They confirmed and I made an appointment to see it the following day as Im about to leave my home to drive to appointment I get a text that states, there is an additional add-on to the original price. It was an additional $12,000.! I asked again to confirm were talking about the same vehicle and the dealership told me yes and showed me a sticker on the window to confirm what they were saying. I rechecked the details of what they offered for sale on the Internet that stated it was a standard suspension, which was not the case. I complained to the dealership that it sounded like a bait and switch. They inform me that was not. regardless they are a shaky outfit , and I would highly recommend you dont waste your time with these shysters!

    Premier Chevrolet Response

    06/27/2024

    This disclosure below is on all our inventory online. We explained that to the customer, but he was trying to find a technicality to get the accessories for free including the door edge guard, Alarm, Windshield and wheel locks.

    "Prices do not include additional fees and taxes ,any finance charges, any dealer documentation fees, any emission testing fees, dealer installed accessories or other fees. Prior sales ineligible. Offer available to everyone. See dealer for complete details. Offer ends 6/30/2024."

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

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