Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Consumer Finance Companies

EasyPay Finance
Visit Website(760) 602-5000Email Business
See Hours
Operating Hours
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
See Additional Hours

About

Important information

  • Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Government Actions Brought by the Colorado Attorney General's Office, the Attorney General of the District of Columbia and the Attorney General of Massachusetts

    The following describes government actions that have been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On April 20, 2023, Duvera Billing Services LLC, DBA EasyPay Finance, entered into a Stipulation and Final Agency Order with the Colorado Attorney Generals Office. The Order settles allegations that the business charged interest ranging from 29% to 199% on small-dollar loans ranging from $350 to near $5,000 and partnered with an out-of-state bank in an attempt to circumvent interest rate limits, in violation of Colorado law. Under terms of the order, the business agreed to refrain from lending in Colorado, and return $275,000 to Colorado consumers whom it owes over $100 in excess interest. Additionally, EasyPay agreed to reduce rates on existing loans and agreed to stop collecting on defaulted loans. The business also agreed to pay $100,000 for attorneys' fees and costs. 

    For more details click here.

    On July 10, 2023, Duvera Billing Services LLC, DBA EasyPay Finance, entered into an Assurance of Voluntary Compliance with the Government of the District of Columbia Office of the Attorney General. The Assurance settles allegations that the business engaged in predatory practices to deceive hundreds of District residents into paying interest rates significantly above DC's legally allowed maximum rate. Under terms of the Assurance the business agrees stop using out-of-state banks to charge rates above the district's legal cap, delete negative credit reporting, cease collection on defaulted loans,and pay a total of $216,548.83 in restitution. 

    For more details click here.

    On May 17, 2024, Duvera Billing Services LLC, DBA EasyPay Finance, entered into an Assurance of Discontinuance with the Attorney General of Massachusetts. The Assurance settles allegations that the business engaged in unfair and deceptive practices and made loans with usurious interest rates. Under terms of the Assurance, the business agreed to cease operations in Massachusetts, cease collection on active and defaulted loans, and pay restitution to consumers in the amount of $625,000. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. 

    For more details click here.

    These actions are final.

About This Business

EasyPay Finance offers a technology platform through which merchants offer short-term financing products that facilitate the purchase of retail items and services. 

Business Details

BBB File Opened:
8/8/2001
Business Started:
5/18/2001
Business Incorporated:
5/18/2001
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
Duvera Billing Services LLC
Related Businesses:
EasyPay Leasing LLC
Business Management:
Ms. Lisa Warnemuende, Director of Operations
Ms. Mary Jones, CEO
Mr. Kolby Teare, Compliance Analyst
Ms. Jacquie Hair, Chief Compliance Officer
Mr. Justin Taylor, Head of Operations
Mr. Aaron Howse, Compliance Analyst
Ms. Bonnie Brillhart, Licensing and Complaints

Additional Contact Information

Principal Contacts
Ms. Lisa Warnemuende, Director of Operations
Ms. Mary Jones, CEO
Mr. Kolby Teare, Compliance Analyst
Ms. Jacquie Hair, Chief Compliance Officer
Mr. Justin Taylor, Head of Operations
Mr. Aaron Howse, Compliance Analyst
Customer Contacts
Ms. Lisa Warnemuende, Director of Operations
Ms. Mary Jones, CEO
Mr. Kolby Teare, Compliance Analyst
Ms. Jacquie Hair, Chief Compliance Officer
Mr. Justin Taylor, Head of Operations
Mr. Aaron Howse, Compliance Analyst
Ms. Amanda Jackson, Compliance Analyst
Ms. Bonnie Brillhart, Licensing and Complaints
Fax numbers
Primary Fax: (760) 602-1209
Additional Phone Numbers
Other Phone: (866) 438-8372
Other Phone: (866) 337-2537
Other Phone: (866) 711-4700
Additional Email Addresses
Primary: Email this Business
Additional Websites
Website 1

Additional Operating Hours

Service
Monday5:00 AM - 7:00 PM
Tuesday5:00 AM - 7:00 PM
Wednesday5:00 AM - 7:00 PM
Thursday5:00 AM - 7:00 PM
Friday5:00 AM - 7:00 PM
Saturday7:30 AM - 4:00 PM
SundayClosed

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Refund and Exchange Policy
Please contact Customer Service at 1-866-438-8372 to discuss any refund and exchange questions or concerns.
Other Resources
CA Department of Financial Protection & Innovation (DFPI)
2101 Arena Boulevard
Sacramento CA 95834
Phone Number: (866) 275-2677
https://dfpi.ca.gov/
[email protected]

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.