Business ProfileforHot Shots Eyeware Repair

I recently visited this establishment to get my son's glasses repaired, and I was extremely disappointed with the experience. Upon arrival, I noticed multiple signs stating, "We see you, we will be out shortly." I waited for assistance, but after a while with no one in sight, I decided to leave and call the number listed on the door to inquire about making an appointment.When I called, the person who answered was immediately defensive and explained, in a very rude tone, that they were in the back ordering lenses for customers. They went on to say that if I had waited just 30 more seconds, I would have been helped. The unprofessional attitude was shocking, and after hearing how I was spoken to, I decided right then that I would not be giving them my business. I ended the call, but to my surprise, the person called me back to leave a voicemail, which felt like harassment.Thankfully, I went to another repair business in ********* where I was greeted warmly and received the service I needed in less than three minutes. The contrast in customer service was like night and day. I would not recommend this place to anyone looking for professional and courteous service. Save yourself the hassle and go elsewhere.