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Business Profile

Golf Equipment Manufacturers

Callaway Golf Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Equipment Manufacturers.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 golf clubs. They turned out to be left handed. My mistake on order. Returned both. Only received credit for one. Credit was $66. Total purchase $163 Had RMA and return label Photo of returned box

  • Initial Complaint

    Date:04/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I recently purchased a set of APEX PRO 19 FORGED irons in a stiff 3/pw left handed set. 7 days after I had ordered them, I received an email saying my clubs had some how went out of stock. I emailed Callaway preowned on April 1st and still no response. Why was I able to purchase them if they were out of stock? Those are the clubs that I had intended on receiving and I have already purchased a different set that was a back up option that I didnt really want. Those clubs would have been perfect.

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 24, 2025. Purchased limited edition golf ***** from Callaway through an ad on Instagram, sent me to ****** that it was purchased and received no email confirmation of the order, tracking number, or shipment. Filing a complaint and seeking a remedy as I've sent numerous emails and contacted customer service at ********************** with no resolution other than waiting on word from their account manager. I have an email showing a refund will be done however no result after several business days.

  • Initial Complaint

    Date:01/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the 2021 EDGE 10-PIECE SET through **** on December 19, 2024. Shortly after, I received a notification that the item had been shipped via ***. However, the product has not been delivered to me to this day. *** states that the shipping contract is between themselves and Callaway Golf, so they cannot provide me with detailed information. Meanwhile, Callaway Golf has ignored all my attempts to contact them regarding this delivery delay and has provided no feedback whatsoever. I have filed a dispute through my credit card company, but this process is also taking longer than expected. I am seeking a refund by any means necessary.

  • Initial Complaint

    Date:12/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order with Callaway Golf Preowned web site. Trade-in was performed in association with this purchase. I was supposed to receive a $180 credit for the trade-in within 7-14 days. Today it the 22nd day and no credit has been received for my trade. I have mailed Callaway customer service at least three times. Their latest email stated I would receive a response within 3-5 business days. I have contacted Callaway customer support twice in the last week and was told by the agent that he was sending the matter over to a manager. As of Friday, Dec 22, there is still no credit. The return shipping invoice was uploaded to show that Callaway received the trade-in club on Nov 5, 2024. Always had a good opinion of Callaway until this occurred. Want the credit of $180 returned to my credit card.

  • Initial Complaint

    Date:09/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im so ANGRY!! I bough my husband the new smoke max 10.5 degree driver stuff and it broke the only way they said they would replace it because we could not find the receipt was the club we sent it in and now there is no record of them having the broke club any of the calls nothing and Im just being ignored. Im about to blast them in social media this is a joke I just want the replacement they promised ughhh ??

  • Initial Complaint

    Date:09/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Callaway Org 14 golf cart bag with a two year warranty in May of 2022. I contacted Callaway in March of this year when two of the zippers broke. I was told I would have to go through the golf shop (**********************, *********, **, *****) for a ***lacement. I immediately contacted ***** and they sent off an email to the local Callaway ******** never responded. ***** golf head pro ********************* called and left a voicemail and took pictures of the warranty issue and sent another email to the local *** and no response. I have since learned several other local golf course shops say the local Callaway *** is not very good at returning calls or messages. I believe ***** has sent at least 4 emails with no responses. I again called Callaway and explained the issue with the local *** and I received a canned response to go back through my local golf course. Here we are a few days short of 6 months and my bag still hasn't been ***laced.

  • Initial Complaint

    Date:08/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a shirt online and was charged on 6/30 (order WCA720360). As of today, 8/3, I still have not received the item. The merchant stated that the package would be declared lost and I could receive a refund after 7 business days. The item arrived in **********, ** on 7/18 at 11:31. ***** logs shows the package arrived at another location, also in ********** on 7/25 at 2:05 am. The merchant still refuses to refund the delivery despite being charged on 6/30.

  • Initial Complaint

    Date:07/28/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my item I have called left voicemails and sent emails no response from their customer service *****

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10, 2024 Callaway advertised 2x trade in value towards purchase of new clubs. When I went through check out process it stated I would receive a $900 refund (450 for old clubs x 2 - 900). They sent me 463. I have argued with them over this, and they said on 500 limit. I am a senior citizen and a 100% disabled veteran. I am shocked by their business practice and want the rest of my refund!

Callaway Golf Company is NOT a BBB Accredited Business.

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