ComplaintsforTaylorMade Golf Company
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Complaint Details
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Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a TaylorMade golf bag in September 2021 from a store called *********** in ************* **********. I have played less than 10 rounds of golf since then using the golf bag. A support rod on the inside of the bag has snapped, which now prevents the bag legs from extending, and has rendered the bag unusable.Business response
08/22/2022
Hi,
We are sorry to hear about what happened to your golf bag. You have a couple of options to start a warranty process. The easiest option is to head back into the store that you purchased the bag from as they should be able to start the process on your behalf.
You can also give us a call at ************ and one of our team members can take you through the next steps to start a warranty request.
Thank you
Initial Complaint
02/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Taylor made processed an order for golf clubs. The sent me a order confirmation number and shipping information. They are now cancelling order because they claim coupon was no good. When you order online if the coupon is bad, it immediately comes up. This company must stand by this purchase and deliver the productsBusiness response
02/23/2022
Hello,
The discount code that customer mentions was posted online without TaylorMades knowledge and was a fraudulent code that goes against our business policies. Also, we have outline in our terms and conditions online at taylormadegolf.com that we reserve the right to cancel any orders before they have shipped.
All customers who placed an order with this code were notified of the cancellation and why the order was cancelled.
Thank you
Initial Complaint
02/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
An order was placed with taylormade regarding the purchase of a driver and with the use of a coupon. The order was canceled a day later by Taylormade with no communication regarding reason for cancellation. I have attempted to contact customer service with no response via email. I also have attempted numerous phone calls but the number for the customer service does not seem to work properly and I am not able to speak with anyone regarding this. I would like to receive my order as ordered for the amount as stated in my order confirmation.Business response
02/23/2022
Hello,
The discount code that the customer mentions was a fraudulent code that was posted online without TaylorMade's knowledge, approval and goes against our business policy. Our contact center is open Monday to Friday from 6am to 3pm pst with all of our phone numbers posted online and we receive thousands of calls each day.
Also, each customer that placed an order did receive the below email. Also, our business policies outlined at taylormadegolf.com outline that we can cancel any order before they ship.
Dear TaylorMade Customer,
The purpose of this e-mail is to update you on why a recent order you have placed may have been cancelled.Last week, a private discount code intended for single use by a customer was shared across websites and user groups. As this code was not intended for general use, we have cancelled orders using this code. Please keep in mind we do not **** our customers until we ship product. Seeing as this order has been cancelled, you will not be charged for the order. If you notice a pre-authorization charge on your account, that will naturally fall off within 1-2 business days. We apologize for any inconvenience this may have caused and appreciate your enthusiasm for our product and brand.
Thank you for your continued support,
Team TaylorMadeInitial Complaint
01/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello,We have been trying to contact Taylormade through their contact page but their contact page keeps showing "FOR TECHNICAL REASONS, YOUR REQUEST COULD NOT BE HANDLED PROPERLY AT THIS TIME. WE APOLOGIZE FOR ANY INCONVENIENCE." and no one is getting back to us. We have the below inquiry that would respectfully request someone from Taylormade please review and respond to us.We are a small business in charge of recycling and helping our planet. We work with golf courses to extract their golf *****, recycle them, clean them, inspect them and then pack it. All our products are 100% original, and we do not paint or modify the golf ***** in anyway. We donate and sell used golf *****. We tried to list our used golf ball on amazon and they requested authorization from Taylormade. We would like someone to please provide us with authorization so we can sell used golf *****. We will clearly sell these under "Used."Initial Complaint
10/29/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order Date: 300 Mini Driver on Aug 4, 2021 Order# DW01377013 Paid: $392.86 **************** complaint: Received Driver with no Headcover. The resolution I want a OME head cover or Full refund or new 9.0 Driver that comes with a Headcover.Aug 8th (ME):You forgot to include my head cover with my new driver.------------------------------------------------------------------------------------------------------------------Aug 9th: (TMGolf)Good afternoon ****** ***** you for contacting TaylorMade Golf. ** appreciate your willingness to play our products! ** are sorry to hear that we did not ship out a driver headcover to you, and will be more than happy to provide one for you. ** have taken the liberty of creating an order to send you a driver headcover at no cost. The order number associated with this cover is *******, and you can expect this order to ship within the next ***** hours. When your order ships you will receive an email confirmation, along with a tracking number, so that you may track this order to your destination. If you have any further questions or concerns, please contact us at any time. ------------------------------------------------------------------------------------------------------------------------Aug 23th (ME):I still don't have a head cover. No email follow **** This is by far the worst experience I've had buying a drive online.-------------------------------------------------------------------------------------------------------------Aug 23th: (TMGolf)Good afternoon ****** ** apologize to hear that you had still not received your head cover. After looking into your order, it seems that we no longer have any replacement Mini driver head covers. ** will be more than happy to provide you with a different driver head cover, however. The new order number associated with this head cover is *******, and you can expect this head cover to arrive to your destination by September 08. ** have also taken the liberty of providing you with aBusiness response
11/04/2021
We apologize that the customer's driver arrived without a headcover. Upon learning of our omission, we agreed to send the customer a head cover, but did not have inventory in the headcover specific to the driver model the customer purchased. Because of this and because of shipping delays due to additional inventory limitations, we sent the customer one dozen golf ***** for free. We have since located the head cover model that the customer seeks and will ship it to him. We hope this resolves the customer's complaint and we appreciate his support of TaylorMade Golf.Customer response
11/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
09/12/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
My complaint is with taylormade golf. I recently purchased a $400 egift card and was unable to use it due to their website having technical issues. They resolved the issues and when I attempted to use it my card had a balance $0. I've attempted to contact them and receive nothing but computer generated response saying they'll get back to me. They've eventually stolen $400 from me. It's been three weeks. So basically I paid for something and couldn't use it then when I finally could it was gone. So far taylormade has gotten a $400 interest free loan assuming I ever get it back or put back on my ecard so I can use it. It takes them 24 to 48hrs to respond between messages. All computer generated except one from a representative name *********************** saying he would help. I've sent him numerous messages and heard nothing back. Would appreciate help getting the company to give me my $400 back or put back on ecard so I can use it. This is ridiculous.Business response
09/14/2021
Hello,
After receiving the customer's complaint on Wednesday, September 8, 2021, our **************** Representative responded to the customer the next day, Thursday, September 9th, and indicated that TaylorMade would provide a new gift card code. The process for issuing a new gift card code was completed after close of business on Friday, September 10th. Therefore, on Monday morning, September 13th, **************** promptly emailed the customer with the new gift card information. **************** followed up with the customer again today, September 14th, to confirm the customer is satisfied.
We believe this customer's complaint has been resolved and hope the customer agrees. We appreciate their support of TaylorMade and hope they enjoy their gift card.
Customer response
09/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
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Customer Complaints Summary
16 total complaints in the last 3 years.
8 complaints closed in the last 12 months.