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Business Profile

Insurance Claims Processing

American Claims Management Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

This profile includes complaints for American Claims Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Claims Management Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had storage unit at *********** storage that had water damage, my items were damaged with mold and mildew. I made contact with the insurance that i paid for through the storage facility. I sent in photos and one of the workers ******* ******** took and sent in photos also. The insurance agent **** Marshall ****** was sent to photos then this is where the problems started. She first said she couldn't see the photos i sent to her, then she needed to know where the water could have come from, I sent her photos of the damaged dry rotted weather stripping that was allowing the water to get into my unit and where the gutter spout near my unit had was showing signs of pooling water, I also sent photos of the corners of the unit retaining water. After this she stopped responding to me, I would email, call and leave messages, and she would not answer nor return my calls. I reached out a couple of weeks later and she answered and stated that she has a new supervisor, and she would be reaching out to me and as of this day I have not heard from anyone at the company regarding my claim. Please help we lost all our furniture and furnishing from a two-bedroom apartment along with clothes, shoes, purses and a host of other things.

    • Initial Complaint

      Date:11/27/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car has been in the shop for a month now from 11/2/24 to 11/27/24 due to an accident that has happened and it was not my fault. Ive filed a claim that was against the person that was at fault . My has been fixed for over a week and both me and the body shop of my choice called the adjuster and emailed her plenty times and yet it was no response and we are needing her response For the proof of payment of the supplement in order to release my car And she has not done so even though we have reached out numerous times for a week and I am racking up charges for my rental and they will not extend it no longer. So a reimbursement is to be expected. All I want is to for them to send something so simple and that is send an email showing proof of the approval of the supplement so I can get my car back . This has been very stressfull and an head ache due to the adjuster lack of attention and concern. I just need this to be done

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent a check to me a month ago for my totaled vehicle. Check for lost in the mail. Now it's hard to get ahold of ANYONE to get this issue resolved. Former insurance adjuster quit without notice and was acting sketchy beforehand. 0/10

      Business Response

      Date: 11/26/2024

      Our records indicate a check was reissued to this claimant and has been cashed/cleared our bank.  

    • Initial Complaint

      Date:08/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No one is helping me and I&#**;m losing so much money. I can&#**;t go to work if I don&#**;t have a car and can&#**;t go to the grocery store and can&#**;t go to the hospital. They have left me in a very bad situation. I have severe whiplash and can&#**;t go to the emergency room without a car. I asked for the supervisor&#**;s number and they won&#**;t give it to me. I get the runaround. I have severe anxiety. I would like rental car reimbursements from Day One and I need a car so that I can get to work and to the grocery store.

      Business Response

      Date: 08/16/2024

      RE: BBB Complaint 22102061

      Insured                               American Truck Repair LLC
      ACM Claim No.                 137002394
      Policy No.                          PRA1642784-01
      Date of Loss                      06/30/2024

      Claimant                            *********************************

      American Claims Management, **** is the third-party administrator for ****** American ***************** regarding the above-mentioned claim.  

      Please be advised that this claim has been settled. A loss of use payment was made directly to Enterprise Rent A Car for the rental that was provided from July 12, 2024, to July 30, 2024, when the vehicle was returned. A payment was issued to both the repair facility and the complainant and mailed on 08/15/2024 for the vehicle damages. The check was made payable to both parties.  A secondary loss of use payment has been issued directly to the complainant and should be received within 7-10 business days. The injury claim was also resolved and settled on August 7, 2024. At this time, there is no further settlement due. 

      If the complainant has any further questions, the adjusters can be reached as follows:
      Bodily Injury - *********************** - Telephone ************ or email ******************************************************. 
      Property Damage - ***************************** - Telephone ************ or email *******************************************************. 

       

      LYNDSEY ******
      CA License #*******
      DIRECTOR OF COMMERCIAL CLAIMS
      American Claims Management, ****
      California License #*******
      PO Box 9060,  Carlsbad,  CA  92018
      T:  (913) 312-2856 
      TF: *************
      F: ************

      ****************************************************** | ACMClaims.com

    • Initial Complaint

      Date:06/13/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hands down the worst experience I have ever had interacting with an insurance company. My ****** Tundra was totaled while sitting at a traffic light on my way to work. Their insured driver ran the red light into oncoming traffic and hit me dead on. My carrier cut a check for the salvage value and I was directed by them and several others to contact the driver at fault insurance company. Upon initial contact, their agent was very thoughtful and accommodating and made it ******* clear I would be compensated for the after market upgrades (ie lift, tires, running boards, bumpers etc). Almost three months into the process and my first agent contact quit, the second agent had misplaced, misread, misunderstood and repeatedly requested the same documents time after time. Most email correspondence was 5-7 days apart and usually brief and ambiguous. After close to 90 days we are no closer to resolution and I am recovering requests from agent to resend all original emails. I sincerely believe they make the process so tedious and drawn out that they fully intend on wearing you out until you cancel the claim. Absolutely pathetic.

      Business Response

      Date: 06/19/2024

      ***'s claim was reviewed, and he was contacted via email by a supervisor on 6/19/24 to obtain the correct documents to move the claim forward.

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Claim- ********* VERY VERY DISAPPOINTED. I have been calling and emailing, but never got any response. So, on May 30, ************************* (my claim adjustor) left a voicemail that my car was ready to pick up. The next day I went to the body shop after returning my rental car. But then I found out the insurance did not pay the bill, and I also did not get a check in my mail. Since then ******* has not taken any calls nor returned any voicemail. Whenever I call customer service, they say they are doing some escalation process and will call me back in 2 business days. But the whole week passed never got any call back. And I also left voicemails to ******** manager but never got any call back. I DONT HAVE A CAR RIGHT NOW TO GO TO WORK. After reading the reviews on Yelp, seems like it's the companys pattern to scam people. This is not even my insurance, the person who hit my car had this insurance. WILL NEVER RECOMMEND THIS INSURANCE COMPANY TO ANYONE. Please send the check (seven hundred something) so that I can pick up my car from the body shop.

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a claim with the business due to me having event insurance and no one has attempt to contact me back regarding claim status or my refund.

      Business Response

      Date: 06/06/2024

      The handling adjuster has made contact with Shonquil Early on 6/6/24 and the claim is now moving forward. We apologize for the delay in communication. 

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 26 Feb 2024, my daughter was in a car accident with a gentlemen driving a rental car. He was at fault and the car my daughter was driving had to be towed because it was not driveable. American Claims Management was the rental car insurer. The adjuster for ACM is ***********************. We attempted to call, text, and email constantly for over 2 months before receiving any kind of response. During this time the car was collecting storage fees at the place it was to be fixed. ACM is refusing to pay all the storage fees which by the time we talked to someone, was over $5000. ACM said they could only pay $2500 and that it was our fault for not moving the car. They claimed to have mailed us a letter but there is no proof of such letter. The claim # is *********. We are still not able to get anyone to call us back. It has now been over 3 months since the accident. Nothing has been done, and the storage fees are still racking up. This company is not working in good faith and judging from other complaints, it seems that this is their MO. My daughter is still without a car. Because she is only 18, she cannot get a rental car. ACM has made it extremely clear that they have no intention of doing the right thing and performing their duties in good faith.

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Incident:11/15/23 Rear ended accident caused by tow truck

      Business Response

      Date: 02/22/2024

      Hello,

      Please be advised that we have made a contact attempt to ************************. A message was left advising that a payment in the amount of $1,503.04 was issued to her insurance carrier as they resolved her vehicle damages. ************************ will need to speak with her carrier regarding reimbursement of her deductible. 


      Thank you.

    • Initial Complaint

      Date:02/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10-4-23 my car was parked in front of my residence and one of their insured hit my vehicle and totaled my car. An adjuster reached out to me on January ********* havent heard from anyone since. My car is currently accruing fees for being at the wrecker, to date Im without transportation and have racked up Lyft fees getting back and forth due to my second car being broken down. This company wont even offer a rental car and their insured was the one at fault as it clearly stated on the police report.

    American Claims Management Inc is NOT a BBB Accredited Business.

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