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Complaint Details
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Initial Complaint
11/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I been selling my bags with this company serval times. Recently I purchased their reserve service on a bag and then decided to trade in my bag. Since I cant submit a quote online , I called the customer service. Until this time I was informed that my account was restricted due to an unauthentic item I consigned before. The one chanel bag I consigned about a year ago they said was a fake one which is impossible cause I bought it from store by myself!! They couldnt identify whether is real because I lost authentic card and serial number was peeled off and lost ( I understand this could be a problem for authentication!) but the company just said it is fake! And restricted my account since then(for almost a year). I didnt know what happened to my account until today, I was still able to make purchases using my account. No email or any other communication telling me my account restricted since last year. And I was just being played by this company, they restricted my account and still wishing me to make purchases from them???? Still I havent hear anything back from their authentic department since I sent the email.
Business response
11/22/2021
Hello,
Thank you for your inquiry. Your email has been transferred to the appropriate department.
Please allow a few days for a response. We only work Monday - Friday. All inquiries will be responded to in the order they are received.
Initial Complaint
11/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order with Fashionphile on September 1, 2021 for a purse. I was expecting to receive my purse on September 7, 2021. when I arrived at my home I realized that my purse was not on my doorstep along with 2 other another packages from different companies. My neighbor was also expecting a package and did not receive on. I reached out to fashion while via phone call and email.I couldn't get through to anyone on the phone after trying multiple times. I sent an email via their website and I was told I would receive a response within 1-2 business days. mI never received a response so I then called my credit card company and filed a dispute for the package informing them that two of my packages where stolen. The credit card company informed me of their dispute process. On November 9, 2021, The credit card company sent me an email stating that they dispute that I placed with fashionphile was credited back to my account because the company responded stating that I did not cancel my services. But they never responded to my any of voicemails ornate email request I sent them. I would liken refund because i'm not paying for a purse that I never received.Business response
11/22/2021
Hello,
Upon review of your order, I see a claim was filed for Order number ****** and was closed in your favor with your bank.
At this time you have been refunded with your bank as Fashionphile will not refund you if a chargeback has been filed and your bank has initiated and processed the refund from their end.
Customer response
11/22/2021
I have just called my bank and made them aware of this response.The dispute was never closed in favor of me, it was closed in favor of Fashionphile. I received a temporary credit when I first opened my dispute in regard to my packages being stolen and the credit was reversed after Fashion phile responded to my dispute. Because you guys have didn't have the correct information and stated that the last dispute was closed in favor of me, when it was not, my bank has decided to restart my dispute process to avoid further any confusion.Business response
11/30/2021
Hello,
For more information on this please reach out to our ***************** via email ********************************* or call ************ option 4 to discuss this situation further as I am unable to provide any further details.
Thank you.
Customer response
12/07/2021
Ive already tried to call your company multiple times during business hours. It hangs up everytime and Ive also emailed your company and didnt get a response the first time. The second time I emailed you guys, I was told to speak with my financial institution. Your guys need to reach out to me at this point via email and rectify this situation.Initial Complaint
11/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Submitted an item that came back to me as not authentic , I was unaware due to the fact that item was purchased from a department store & assumed all items were legit . My account got banned for trying to sell 1 non authentic item that I was not aware of the authenticity due to my amateur knowledge. This is my mistake but would love to sell again & have my account un banned if allowed .Business response
11/22/2021
Hello,
Thank you for your inquiry.
FASHIONPHILE abides by a zero-tolerance policy against counterfeits. One of the items you sent to us was determined not to be authentic. For this reason, your account has been frozen from submitting any further items for a quote.
If you would like to continue selling with FASHIONPHILE, please email your request to ****************************************** as well as any relevant information regarding the authenticity of your item.Initial Complaint
11/01/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I bought a new bag from Northstorm Rack and I dont like it anymore so I sell it on FASHIONPHILE, I also attached the retailer tag and receipt but I get response from FASHIONPHILE and they said my bag is a fake one and need 75 dollar to send my bag to me. First of all this bag is not a fake one and the reason they said is retailer tag attached they dont want to spend extra money on this bag. They identified this bag as a fake bag. Second if this bag is not a fake one why they can charge us 75 dollar?Business response
11/02/2021
Hello,
Thank you for your inquiry. Please reach out to our authentication department for further review along with the receipt.
You can reach them via email at *****************************************
Initial Complaint
10/26/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
FASHIONPHILE had a Summer event where you could receive $200 off a purchase of $1000. FASHIONPHILE had removed the terms and conditions for the promo from there website. As of today the link https://www.fashionphile.com/limited-time-summer-event-terms-and-conditions?utm_medium=email&utm_source=newsletter&utm_campaign=&utm_content=Summer+Event+Promo+Codes+-+first+send&utm_term=https%3a%2f%2fwww.fashionphile.com%2flimited-time-summer-event-terms-and-conditions&utm_id=*****&sfmc_id=******** leads to a page that says Looks like you cant find that purr*fect page. Please try again. FASHIONPHILE refuses to use the code on an existing reserve order that was initiated before Oct 1 stating policy. However that policy is not listed on their website on a page that a customer can easily locate. Asking that ********************** allow the code to be used on this reserve order that has not completed. ThanksBusiness response
11/02/2021
Hello,
Thank you for your inquiry. We did have a summer sale but that code was not valid for purchases previously to October 1st as stated in our terms and conditions when purchasing the item.
Terms and Condition for your reference:
Place a single order over $1,000 between August 18, 2021 at 12:00AM ET and August 22, 2021 at 11:59PM ET and get a promotional code for $200 off of a future purchase of $1,000 or more between October 1, 2021 and December 31, 2021 at 11:59PM ET.
Hope you have a great rest of your day and we appreciate your business.
Customer response
11/02/2021
As I stated in my original complaint those terms and conditions are not on the website . The link that is included in that email to view the terms and conditions does not workBusiness response
11/02/2021
I do apologize is the link isn't working for you: Here is the link to the terms and condition:
https://www.fashionphile.com/limited-time-summer-event-terms-and-conditions/page
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158 total complaints in the last 3 years.
54 complaints closed in the last 12 months.