ComplaintsforJenny Craig USA Inc
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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Jenny Craig continues to contact myself and my husband after being out on the do not call list. As a former employee they insist people be contacted even if they have Do Not Contact I do not want to be contacted any further.Business response
11/18/2022
We can confirm this client is marked as do not contact and will not be contacted going forwardInitial Complaint
06/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a plan with Jenny Craig on June 10, 2022. The food order was to be reoccurring so that I get food each week. I was charged ****** and received my first order. This program requires you to stay on their food in order for it to work. I never received my second order and called on June 25,2022. I was told to contact the local Jenny Craig because corporate is having problems with Fed-Ex delivery. On 06/27/2022 I was told by the local Jenny Craig that they could not honor the price that was given to me online and would charge me more money. I contacted corporate on 06/27/2022 and advised the customer representative. I informed her that although I did receive the first order of food it was a waste of my money because I never received any further orders and they cannot honor the price the initially advised. I asked for a refund for the first order and was advised the would not issue a refund because I did receive the food.Business response
08/18/2022
We have addressed the issues the client reported and can confirm the client was refunded to the original payment method used when requested in June.
Customer response
08/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business responded and gave me my money back, regards.
*************************
Initial Complaint
04/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Saturday, February 26th I went to Jenny Craig, in *******, with the agent *********, who sold me Jenny Craig food. I told her to pick out her favorites, and some were accepted, and some replaced by my choice. When I got home, the next day I tried a dish called Lasagna. I followed the cooking instructions, but, when it came time to eat it - it was so tough, so tasteless, and it appeared to have been thawed and refrozen in the box when I went to **** it. Inedible. I tried another couple of the frozen foods. All of them had frost bite as though they had been refrozen. I called up ********* and she told me I could not replace or return any of the bad food. I was billed 179 for Rotten food. Completely inedible.Business response
04/28/2022
We pride ourselves on our food quality and take all quality concerns very seriously. While we do not refund food, we are happy to address any specific quality concerns. Our understanding is the client had concerns regarding price and not specific quality concerns. As a customer service gesture we will refund the clients purchase. We will reach out to them directly to resolve.Customer response
04/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. That would include a full refund of money spent. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Also, the comment on the food was the quality - not the price. It was frost bitten and inedible. Thank you! My phone number is ************
Regards,
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Customer Complaints Summary
43 total complaints in the last 3 years.
18 complaints closed in the last 12 months.