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Business Profile

Trade Publications

Legacy Publishing, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried their ******************** several times in the past. Their website always shows consistent monthly profits with that service, whereas I had mainly losses while following the exact recommendations. When asked to explain the disrepancy they never respond, and even stop getting back to you. This is disappointing, and someone should definitely look into all the profit claims for their various services VS what people are actually getting. I am surprised that this has not been done yet!

    Business Response

    Date: 02/21/2023

    Hello Othman,  

    We have received your complaint and we would like to help answer any questions or clarify any issues that you have with our products. 

    I see that you had purchased subscriptions to a few of our newsletters. Please feel free to reach out to the following email address with any questions that you may have for us, we will be glad to discuss. - ***************************************************

     

    Thanks,

    Chuck Hughes Team

  • Initial Complaint

    Date:11/28/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/27/22 I entered into an agreement with ***** ****** ******************** that included the following: 'We guarantee the trading strategy recommendations will be profitable based on closed trade results by the end of 12-months or you will receive a refund for the full purchase price." The "********************** Program" is supposedly geared toward new traders. For this I paid ********* I have not been able to perform any of the recommendations sent because new traders are approved by their brokers for********* Options trading only and all of the sent recommendations require ******** options approval. Upon applying for ******** I was denied due to lack of trading experience, so the recommendations are worthless. I contacted the agent that I dealt with, ****** ******* at XXX-XXX-XXXX or ******************** for a refund and explained that I am not able to use any of what is being sent, but he refused to give me a refund. I have spent ******** and have gained nothing to show for it. I have received nothing to indicate an ****************** tracking number but I paid for this with a credit card. I do have email ******* files to support this claim.

    Business Response

    Date: 12/21/2022

    Business Response /* (1000, 8, 2022/12/15) */ We are sorry to hear that you were unable to get the approvals needed. We will move forward with your desired resolution and refund you for the cost of the service. Consumer Response /* (2000, 10, 2022/12/21) */ Hello All, Happy Holidays! The business has refunded my initial cost and has resolved my complaint. The complaint can be closed. The solution is satisfactory. Thank You very much for all your help and for the excellent service you provide! I was not able to resolve this issue without your help and your assistance is greatly appreciated! Happy Holidays! ****************

Legacy Publishing, LLC is BBB Accredited.

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