Business ProfileforCarson Chevrolet LLC

I've had the worst 1st new car (2017 Impala)/1st new Truck (2021 Silverado ****** miles) experience with this Win/Carson Chevrolet dealership and @************* that a person can encounter. it's been a month and almost 2 weeks that they've had my truck for transmission reviews/repairs. My service agent has been consistently passive aggressive helper, speaks over you and puts her work load over the customers needs (seems VERY overwhelmed). I've waited 5 days after requesting a manger to speak to (via to Call me) . She "Mocked" my concerns to speak to a manger asking me repeatedly why do you need to speak to him.....while I clearly communicating the extented time period of this repair being the problem etc. ************** had me fill out the "Lemon Law" form that was denied being my SECOND brand new car with a Transmission issues/problem (Both with warranty). **************** still exists and the escalation process should not be this difficult with a service agent that treats you as a number and not paying customer attention (I have All my call logs and subjects to back this review). I own my own business and I could not imagine treating anyone this inhumane with an inferior PRODUCT that happened 3 times in a row. I want a NEW TRUCK and not a Used transmission that they are offering that was fought for denied then later through ************** found out was approved by a service agent. Until further notice I recommend to NOT BUY from this dealership and ************** at ALL!!! The way I was handled in this 6 week process is LUDACRIS and ALARMING. ************** I've emailed now also to appeal the process of being denied and they let me know that was all they could do it's another department.Chevrolet Carson and ************** you have to do better from this point due to the EXPECTATIONS OF THIS COMPANY AS A LEADER IN VEHICLES.