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Business Profile

Online Retailer

BABYBOO Fashion

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 10, 2025, I purchased the ***** Maxi Dress in Ivory (size Medium) from Babyboo Fashion for a total of $112.71. The package never arrived, and the packaging appears to have been faulty, which likely contributed to the issue.I reached out to Babyboo Fashion regarding the missing item. They responded once, saying the parcel was marked as delivered by the carrier and included a proof of delivery. However, the package was delivered but nothing was inside. I checked with neighbors and around the property, and nothing was found. They recommended I contact the local postal service, but since they are the sender, they are responsible for initiating a formal claim with the carrier.I followed up asking for further assistance, but since then, the company has completely stopped responding to my emails. I have made multiple attempts to resolve the issue directly with them and have been ignored.I am requesting a full refund or full in-store credit for the missing item. At the very least, I would like a resolution that reflects the fact that I paid for a product I never received.

    Business Response

    Date: 04/10/2025

    We can see you lodged your return for an incorrect reason, please proceed in lodging your return correctly and you will be prompted with a label to return.

    Once we receive your return, we will assess the garment and action accordingly.

     

  • Initial Complaint

    Date:03/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Dress on 12/1/2025 Dress delivered more than 30 days after order was placed. I wanted the dress for *** and it didnt arrive on time so I promptly returned it on 1/5/25. It was stuck in transit and delivered to the return facility on 3/1/25 and I never got any email regarding my refund and its been 20 days since delivery.Order number: ******* Return tracking: **************************

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized purchase, requesting refund

    Business Response

    Date: 03/03/2025

    Hi there,

    We're so sorry to hear this has been the case here.

    We have reviewed the purchase and can see there were not fraud indicators on this purchase and as such it has been dispatched, unfortunately. We're unable to cancel or refund this given it's fulfillment status but if the customer believes this was purchased without their knowledge, they are welcome to dispute this with the bank.

    If you have any other questions, please reach out.

    Kind Regards,

    ***** - BABYBOO Customer Experience Manager 

    Customer Answer

    Date: 03/06/2025

     
    Complaint: 23012275

    I am rejecting this response because: I attempted to cancel this transaction less than 24 hours after it was placed. Even if it was shipped, I should be able to return it upon arrival.

    Sincerely,

    ***** *****

    Business Response

    Date: 03/16/2025

    Hi *****,

    Sorry, we're a little confused. The case has come through as an Unauthorised transaction so normally in these situations, someone would have made the purchase without your knowledge and it wouldn't usually be delivered to the card holder if it was purchased fraudulently.

    If you have made the purchase and wish to return it, that's totally fine, you're welcome to do this.

    Can you confirm what has happened here? Did you knowingly make the purchase and wish to cancel/return it? 

    Customer Answer

    Date: 03/18/2025

     
    Complaint: 23012275

    I really don't know why this matters. I was looking at multiple dresses from different companies, with dresses in different shopping carts. I accidently ordered this dress and within 24 hours, realized the mistake and canceled the order. I was told I couldn't because it had shipped and my only option would be store credit. I now have the dress, I have not removed any tags. I wish to return the dress for a refund. I don't know why this is so shockingly difficult. 

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled order. Merchant refused

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the store more than 2 days after the package was supposedly delivered. When I contacted them to inform them that I never received it, they told me to contact them 2 days after the delivery date. I repeated myself and confirmed my address and told them its been more than 2 days. They then instructed me to contact the post office, I had already tried that with no luck they said the package mustve been stolen. I went back to the store and all they did was escalate the issue with the post office. Theyre expecting the post office to solve the issue yet they never suggested resending the package or giving me a refund. Im convinced this store is a scam as they keep ignoring the issue here. When I suggested resending the package or issuing a refund, they never responded until about a week later. They stated they werent responsible for the package. What I understand is that they dont care whether or not I received it, but theyre definitely keeping the funds I paid.

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/28/2024, I ordered a dress from BabyBoo for my daughter. The total Price was ******.the dressed arrived several weeks later via DHL.The dress was too small so we initiated a return. Babyboo has an online return portal. We are having difficulty generating a return label, but the system error is stating that the email address is not being recognized.We received the order confirmation via text message only. The arrived, but it is too small and I need to return it. I have sent almost 10 email messages to Babyboo customer service. They do not have a contact number. The automatic generated response from "Belle" refers me back to the return portal or tells me that a technical team member will reach out to me to assist me with the return label. No one has reached to me to resolve the issue.I have requested support from the tech team and also the manager. No one has responded. They stop responding to email if you ask additional questions.I have 30 days to return this item and time is ticking ********* is the ordering information (This item was ordered for my daughter)****** ****** 232 parkview court ********, ** number used with the order and number confirmation was sent to: ************ email addressed possibly used: ************************* Order number :*******

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress from baby boo for my engagement photos. I paid for expedited shipping. The shipping Carrier was ***. The item states that it was delivered to ******, **. I live in **********. The company is stating that I signed the proof of delivery but it never made it to my address. *** reached out to the company multiple times and theyve done nothing to resolve the issue. I want a full refund for the dress that I never received.

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter bought a suit but it didn't work for her. We proceeded to return them, the Babyboo company made us pay an additional $20 shipping to return it. After having confirmed receipt of the merchandise with them and after making several attempts requesting a refund according to their policy, they do not return the money. They are supposed to give us store credit, but no matter how many attempts I make, I have never received any email from them with the credit to be able to use it.

BABYBOO Fashion is NOT a BBB Accredited Business.

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