ComplaintsforThe Walt Disney Company
Family Entertainment
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I planned a trip to Disneyland in ******** and booked a 3 night stay at the disneyland hotel. I paid in advance. The government issued an alert to not travel unless necessary. I cancelled my flight and have tried cancelling my reservation. They will not refund the money. They say they will keep the first day as a penalty and refund the rest 1-2 months after the checkout date. My wife has been trying to cancel since the beginning of may and I have been trying to cancel this week. The government says not go and I just want a refund. I shouldn't have to another 5 months to get a refund.Initial Complaint
05/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I get promotional emails from Disney as a Disney Debit cardholder and I have been trying to unsubscribe for months. I click unsubscribe and then it takes me to their website to unsubscribe from all emails and it says it will be completed in 10 days, but I have done this several times over the course of several months and I still receive the emails. I need this to stop. The email is *********************Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I should not have to file a complaint to get service. All the company needed was a phone number for customers toc all. I bought the 4K Disc The Abyss. At 1 hour and 58 minutes the disc freezes then jumps forward to a scene. I can not exchange since the business no longer has any copies to exchange (basically they took preorders and order based on that amount, so no left overs). I should not have an issue with a brand new disc but this is now a big problem with DVD (look up disc rot and ******* and you will see what is going on). I went through this with your company when I bought the Star Wars Blu Ray complete saga and The Empire Strikes Back was bad. You finally sent me a replacement copy of that film. I need a replacement copy of The Abyss 4K. Manufacturing of these disc needs to improve. These disc are not lasting long on the shelf and sometimes they are bad brand new.Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have brought 3 disney gift cards to be used at a variety of locations as stated per the terms and conditions over the last 1 month. 2 of them were from ****** and one of them was a physical gift card purchased at a grocery store. None of these cards work when attempting to use as a method of payment online to buy theme park tickets for Disneyland. Gift card support stated that none of these cards are locked and the balance is still accurate. At this point, disney company is running a scam selling fraudulent cards and keeping customers' hard earned cash. More importantly, very inconvenient to not be able to buy tickets in advance.Initial Complaint
08/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The Walt Disney Company solicited my subscription to their Disney+ streaming platform and started deducting money from my credit card monthly. After learning of the massive price hike the company has in store, I decided to end my subscription. The Disney+ website, however, makes it impossible to cancel -- the customer is run around in circles, the chatbot offers no solution, the live customer support person admits she can't solve the problem, which she blames on Apple, a "third party ******." The goal obviously is to make it impossible for the subscriber to cancel, and/or to make the experience of trying to cancel so difficult and maddening that the customer throws up his or her hands and gives up, so the Disney company can keep collecting money from the customer. This is theft and fraud.Initial Complaint
07/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have a Disney+ bundle through ******** Due to a glitch with promotions, I was unsubscribed and then re-subscribed to the Disney+ bundle through ******** When I first subscribed to the Disney+ bundle through ******** I was bombarded with promotional emails from MANY Disney companies - even companies that were not part of the bundle. I was able to unsubscribe via each email's "opt out" or "unsubscribe" option. Did you understand? I was successful in unsubscribing by the "unsubscribe" feature in each and every email that a Disney+ company sent me. However, after the ******* glitch where I was unsubscribed and then resubscribed, I have constantly been clicking "unsubscribe" to SO MANY EMAILS FROM DISNEY companies and it my actions are fruitless. Disney keeps bombarding me with emails. I did a "chat" with Disney's customer service. They blamed ******** Said that I need to log on to to ******* account. Uh, no. As I explained, this was successful before with the"unsubscribe" action to each email. Why is unsuccessful now? Why would you give me the wrong instructions ("click unsubscribe"), have me take the action again and again to no avail? It's verging on harassment.Initial Complaint
05/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 05/21/2023, I called Disney+ because of an Error Code I go* when *rying *o access on my *elevision. Ul*ima*ely, I called 3X because I was cu* off 2X (wi*hou* a re*urn phone call) while wai*ing *o speak wi*h a Supervisor. Moreover, I was *old 3 differen* *hings *ha* were *he problem - one being *ha* I would have *o pay an addi*ional $15 a mon*h *o ge* *he Error Code off my *v.I wan* *o know:1. Why did all 3 cus*omer service reps *ell me some*hing comple*ely differen* from *he o*her wi*h regard *o *he problem?2. Why is *here no informa*ion on *he par*icular Error Code?3. Why didn'* cus*omer service call back since I gave *hem my phone number several *imes during each *elephone call?4; Why is i* so hard *o speak wi*h a Supervisor?When I asked *hese ques*ions, cus*omer service li*erally s*a*ed: "I don'* know." No offer *o find ou* or any*hing, jus* "I don'* know."As *he consumer, cus*omer service is *he only op*ion we have *o call wi*h problems. However, when *hey don' * know and won'* le* you *alk *o a Supervisor, wha* recourse do consumers have?Initial Complaint
01/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 1/3/23 I discovered Hulu charged me twice for tv. They charged me a fee for the year and a monthly fee as well. I checked back and found they have been charging me double since November of 2021 to December of 2022. I call ******* and spoke to *******. He admitted I had been charged twice but claimed the computer accepted an email address that had two y,s in yahoo and created two accounts. Everyone knows that would have been rejected by a computer as an invalid address, so I don,t buy that explanation. He insisted he could only pay me back for 4 months of payments. I made it clear a partial payment was not acceptable. He has my response on record that this partial payment will not be the end of this. Any company would simply admitt their mistake and refund me. But this company has a POLICY that allows them to steel from their customers. I spoke to my banker and he said this is common and instructed me to call back and ask for a supervisor. On 1/6/23 I called and talked to ******. I asked to speak to a supervisor. He wanted to talk to me himself and when I refused to talk to him instead of a supervisor he hung up on me. I want all of my money back. How many millions have they stolen from their customers in this way? Why isn't this illegal? Please be advised I have cancelled my subscription and will cancel my account to prevent any more mistakes on their part. It sickens me to think they make a practice of doing this. Help me recoup my money if you can. They paid back about ****** out of about ****** that they owed me. Thank you.Initial Complaint
01/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a Disney Plus subscription for my parents for Christmas but they did not need or want it. When I called to get it cancelled and receive a credit, the customer care person told me they could not cancel it or refund it. The only thing I could do was to cancel my current subscription and the reactivate a new one using the year subscription I purchased for my parents. This was NOT the solution I wanted and I believe they should offer cancellation and refund if the subscription is not activated by the gift recipient. The customer service was awful and did not have any real options or solutions that met my needs. I want my money back. It was $109.99 charged on 12/22/2022. Request for a refund was denied by Disney. The first email was a copy of the gift receipt for my parents and the second is where the customer care person reassigned the gift subscription to me. WHICH IS NOT ACCEPTABLE.Initial Complaint
10/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hello, so emailed asking why I am being charged $13.55 a month, but their site-shown disney+ pricing shows their price as: $11.99 a month. Didn't get a response from this company, and it's been 5 days as of placement of this review. Extra that I am paying may not seem much, but every month they're ripping me off by one-dollar fifty-six-cents. You then do a month-to-month-month to-year-end-pricing calc, and you'd realize, as I am now realizing that's 20 bucks just swiped off my card. Evidently and concerningly I am paying an unfair price and reiterating they are not returning my emails /making right of situation. I am expecting for them to do the right thing and send me refunds for every month to date where they'd taken more money than they should have. Refund me else I report to more places, And or else this review shall stick on here forever.
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Customer Complaints Summary
23 total complaints in the last 3 years.
7 complaints closed in the last 12 months.