ComplaintsforThe Walt Disney Company

• Initial Complaint

  10/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Hello, so emailed asking why I am being charged $13.55 a month, but their site-shown disney+ pricing shows their price as: $11.99 a month. Didn't get a response from this company, and it's been 5 days as of placement of this review. Extra that I am paying may not seem much, but every month they're ripping me off by one-dollar fifty-six-cents. You then do a month-to-month-month to-year-end-pricing calc, and you'd realize, as I am now realizing that's 20 bucks just swiped off my card. Evidently and concerningly I am paying an unfair price and reiterating they are not returning my emails /making right of situation. I am expecting for them to do the right thing and send me refunds for every month to date where they'd taken more money than they should have. Refund me else I report to more places, And or else this review shall stick on here forever.

• Initial Complaint

  09/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  ******************************************************* Walt Disney Company, manufactured two defective******** discs. On August 8, 2022, I notified the company, returned the disc, and requested a replacement under warranty. On August 12, I notified the company about a second defective disc, returned that disc, and requested a replacement under warranty. On September 10, I inquired about the warranty claims' status. As of today, the company has not responded.

• Initial Complaint

  05/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  For the past couple of months since the beginning of my booking process I have had several issues with Disney Worlds customer service. These problems have ranged from poor customer service, wrong bookings and accounts errors. In April I reached out to**** about the problems that I were having. A representative from Disney World contacted me, but we had trouble reaching one another due to busy schedules. We were pretty much playing phone tag. In between playing phone tag more problems arose. I complained about these problems as well and received an email from another Disney representative that I was not allowed to complain more than once. When I emailed her back she did not respond and came off as very rude. I explained before that ************************************************************** takes up most of my day. My days are very scheduled and I have taken up too much time trying to fix problems from customer service. I tried calling the person handling my case several more times to inform him of the new problems I was having as well as left voicemails and updating my**** case but no response. I finally was able to reach him when calling customer service instead of using his extension to have them get in contact with him. When I told him of my new problems he brushed me off and was very condescending. His attitude was as if he addressed one of the many problems I told him about and that was enough. This was not the Disney customer service or magic that I was expecting. I felt as though my problems were dismissed. In addition my**** case had not been closed out.**** has contacted me as well about not being able to get in contact with Disney World and close the case. This has overall been a time consuming and stressful trip. Being ********* this trip been very stressful. The overall goal of this trip was to help my daughter celebrate her birthday, take a break ************ and help her get through the stress of ******************.... (Please see attachment)

• Initial Complaint

  05/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I've been a long time Disney consumer, Parks, Media and Memorabilia. All of these activities earn post and you can use this point on their gratuity site ***********************. I exclusively use my point to collect movie posters and over the near decade I have been doing this, I have received many damaged posters, always due to Disney's inability to properly package these rewards. In the past, I made Disney aware of the issue and they quickly and politely replaced the gift. In addition, I have had issues in their parks and properties and resolution was always swift and generous. In this most recent instance, I opened two posters I received in the last year and found both to be damaged. I took photo's and attached them to the request despite never being asked previously. I did this to expedite the process. Originally, Disney said no problem, but requested an additional photo as by my own admission, both photos were of the same poster. Not only can you clearly identify the poster based on my image, as I told Disney, the other poster is now in a frame. I am not breaking the frame to take a photos and the damaged edges are masked by the border of the frame. Disney is taking poor service to new levels. It's clear I've been a longtime customer, it's clear there is a systemic issue with how they manage this service. I do not intend to take anymore photo's, explain myself any clearer. Disney has all the information they require to provide the "Magical" service and support they love to brag about. If not, I would assume their "F" rating with the BBB will remain as a blinding reminder of their continued failure to just resolve service issues.

  Business response

  06/15/2022

  Consumer Response /* (2000, 13, 2022/06/10) */ Hello, Disney stepped up this week and resolved my issue. They didn't fix the root of the problem, but again, resolved my request. Hopefully they consider my feedback or the situation will repeat.

• Initial Complaint

  01/04/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a membership to Disney+ streaming app the day before Christmas Eve, 12/23. Immediately, the app stated I was offline and would not download any movie. This is obviously not true. I have no problem with *** ***, ****, etc. No other streamer has a problem delivering their content for our money. I can purchase and download a full HD movie in less than 5 minutes. My connection has zero issues. I had upgraded to the highest-tier offered by Disney which included a bundle for ******, ****, and ****. I'm not going to pay for fruit of the poisonous tree. I called Disney+ customer service immediately and ******* (employee ID ******), stated he would refund the $13.23 upgrade charge but ****** **** had to refund the remaining $8.81 I had paid for the app that doesn't work. They refused; they are a payment processor and stated I must resolve with Disney. That clearly didn't work. I asked to speak to ********* supervisor and they stated they would transfer me. They lied. After 45 minutes, ******* (employee *********) terminated the call instead. This is a massive level of disrespect. I have tweeted at Disney, Disney+, **** Support, etc. and all have ignored me. That ends today. My family has already spent money on non-Disney and non-****** content. We will not see the new Spider-Man movie. Not in theaters, not on-demand, not at any point in the future. That is an actual, measurable financial loss as a direct result of ********* decision to terminate the call after 45 minutes. If Disney refuses to refund our money, we will send letters to all theaters, ******, ****, ***** & **** explaining that they will never profit from our extended family again due to Disney's decision to steal from us before Christmas, hang up on us, and ignore our follow-up on social media. Our daughter's calling Disney "like Riley's Sadness from Inside Out" and she's right. You're losing the next generation. We will not forget. I am owed a refund of $22.04 and I will not accept a penny less!

• Initial Complaint

  12/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On October 29 I signed up for the Disney bundle which has led to several issues. 1) The process was cumbersome, and the interaction with a Disney rep was very negative. I followed the instructions outlined on the Disney+ website. After singing up for the bundle on ******* ** I was to receive an email from Hulu. An email from Hulu was never received, either in my inbox or junk email. So on ******* ** I signed up for Hulu and also signed up for ESPN+. Disney shares that the billing process will take care of itself. On *** ** I was charged ****** On ******* *** I was charged ******* On ******** ** I was charged ****** -On December 4 at around ****** CST I called to find out why I was unable to get into ESPN+. The rep could only tell my that my subscription expired. I asked why my Disney bundle subscription expired which included ESPN+, the rep could not tell me what was happened and asked me to call Disney+ -On December 4 at around ****** *** I spoke to Disney+ rep April who was unprofessional, rude and condescending. At times sarcastic. The only conclusion April could share with me is that I was a victim of fraud. The only fraud I see is the multiple charges by Disney. In order to figure out the issue with Hulu, I would need to call Hulu. -I called Hulu on December 4 at around ****** **** Hulu could also not explain what was happening. So I cancelled all my services. 2) The lack of transparency. There are no prices provided on the website, for the bundle or for the individual services. 3) There is no process to make a written complaint. On ******** ** I called and spoke to a Disney+ rep, asking to speak to a supervisor. No supervisor was available. Rep took my complaints and shared that I would receive an email. No email was received. We typically go to WDW to spend our anniversary but have cancelled this year and are going somewhere else due to the poor customer service experience. Hope this doesn't happen to another family.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  From June 24th-June 27th, 2021 I spent thousands on my daughter's birthday @ the Disney ************** under the name ********* ********. Several Disney cards were purchased for family and friends. Some of the cards expire on ******** **** and some on ******** ***** ***** We need all of the dates to extend to a further date or extend the ******** **** date to ************* so my friends and family can enjoy these cards. The cards weren't used as expected due to COVID related issues. We've tried to call Disney on numerous occasions, but to no avail no one answered. We have been on hold for hours and calling for days. This is not a good customer service practice. I need someone to contact me immediately about this situation along with benefits pertaining to this card.

• Initial Complaint

  12/12/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Our group **********************" was supposed to perform at Disneyland Resort on March 1st, 2022 with the assistance of Disney Meetings and Events. Unfortunately, they couldn't tell us in the first place that they were unable to approve our event when we first contacted them. Instead, they made us wait two weeks after Thanksgiving Weekend to inform me of their bogus decision.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩