ComplaintsforCerritos Nissan

• Initial Complaint

  02/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to have an oil change at this service department with a coupon I received in the mail. I told the service advisor the oil change is all I could afford nothing else. I waited from 2:45 until 4:46 to get my car. They informed me my valve cover gaskets were leaking (charge: $1045.78) they stated my tires per CA. Law they had to fill my air in tires. They overfilled air in my tires by 4lbs each tire. When the air was set right we noticed the tires were out of alignment. Upon having a mechanic address the valve cover gaskets there was no leaking at all the gaskets were already purchased so the new valve cover gaskets were replaced the old gaskets are just a little worn. They are almost like new still soft. I think this is terrible business practice. I want to tell everyone this company is not honorable. *** previously spent thousands at this company for services and they have now lied to me

• Initial Complaint

  01/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I recently went to shop around for a vehicle and ended up going to the *******'s Nissan location. When there, my partner and I were threatened by a salesmen to run our credit multiple times to make it hard to obtain a vehicle anywhere else. After leaving the facility, my credit was inquired into, without permission the following day and the day after without consent. We already made it clear we didn't want to move forward with any sales or purchase any vehicles through the company and to shred the application. The sales reps continued to contact us to come in to purchase a vehicle after we explicitly said we do not want to.

• Initial Complaint

  10/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We went to the Cerritos Nissan as we saw online they had a **** ****** ******* We were looking for a car for our daughter to take to college. We purchased this car for almost *** and paid all cash! We've had the car for about a year and our daughter took it to college. As she was driving it she noticed that when she would push on the gas it would not accelerate, so we had to make arrangements to pick up the car so we could take it into the dealership to get it looked at. We dropped it off to the **** Valley dealership and received a call the same day that said we need a new transmission. We are irate! We immediately called the correct dealership and they advised that this car has an extended warranty and it is 7 years or less than *** miles, and were going to check to see if it would qualify to just fix the transmission being that the 7 years had expired by exactly one month according to the service manager, it expired on 9/4/2022 and we dropped the car off on 10/4/2022. I am baffled that they could not honor the month warranty as they said that we would have to file a claim with the good will program. We did and got a call saying they would only cover half of it and we would have to pay ***** out of pocket!! I believe we bought a lemon and our next step if the transmission is not completely covered would be to contact a lemon law attorney!

• Initial Complaint

  10/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  01/XX-XX-XX XXXX Bought a used vehicle with various body damage, grinding brakes, and a slipping transmission. I was pre-approved for ****** from Capitol One Bank however, Cerritos Nissan placed 12 hard inquiries on my credit report which we already know that it's viewed by lenders as a negative. The Financial Manager told me that it is normal practice to place that many inquiries on consumers' credit reports in an attempt to get them approved for a car new and used. but remember, I had a pre-approval letter in hand at the time of purchase. I asked to speak to Financial Director and I was blind transferred. Later, I called back and the staff refused to let me speak with someone in their corporate office. My car buying experience here at Cerritos Nissan was *********** This situation is ********** and ********** ********* my life and credit report!

• Initial Complaint

  09/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  08/2022: Cerritos nissan. Terrible service. Paid 100 plus dollars for a cheap service. People take their cars to the dealer so that your vehicle can be taken care of and be in good condition. Instead, they provide you with crappy service. My windshield fluid tank was not closed. My coolant was very low. A part from my car was broken and left there. And on top of everything My oil didn't even look clean. When my husband checked their work, the oil was black. Your corporation is terrible. I will never again take my car to any nissan dealer nor will I purchase a vehicle from you guys. I will share this information with all the people I know and write a yelp review. Your corporation is money hungry and don't care what service you provide.

• Initial Complaint

  05/12/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On ********* my husband and I went to ******** ****** in attempt to trade in our **** ****** ***** and enter into a 3 year lease in a new car. We finally accepted the deal which included ******** ****** paying off our ***** of approximately *********** and in return, we would accept a 3 year lease for a **** ****** ****** with Zero ******* money down. We moved into financing and worked with a Finance Manager by the name of ****** She assured us that the ***** would be paid off within the payoff period (the payoff was good for 10 days); and had us sign the attached lease contract which included the attached Notice of Release of ********** ***** assured us that the moment we signed the lease, we were no longer liable for the ****** On *** *** ***** I texted ***** and asked her about the ****** because the ***** was still not paid off. She said the payoff was not sent until ********* almost 30 days after me signing the contract! As a result, I had to pay another ***** payment and now ALSO have to pay the ****** payment all because they did not pay off the ***** in time like the contract said. A fair resolution is for Cerritos ****** to pay the first ****** ****** payment that was due ******** and to ensure that ***** gets coached on her customer service skills.

• Initial Complaint

  04/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On ******** my car stalled and was towed home. I drove it to ****** on ********* Picked it up on ******** with the battery cable replaced. I told the advisor it was still stuttering and was told I had to drive it at least 100 miles. On ****** the car stalled again as I was driving, had it towed home and then to ****** on ******* On ******* got an update stating it was the computer of the transmission called the valve body. I picked the car up on ******** I notified the advisor on ******* that the car was fluttering again and was told it needs to happen often so the computers can pick it up and he will check back with me the next day, but it stopped on me getting off the freeway that afternoon. It started back quickly, I informed ****** that it turned off but started back up. Later on that day it happened again as I was getting off the freeway again. It was able to start and I drove him less than a mile away. I drove it to ****** the next morning. I picked it up on ******* and told it was the brain of the transmission this time. As I driving to take the kids to school on 1/27, it stopped again. I had it towed to ******* On ******* I was advised that I needed a new transmission. I picked the car up on ******* with a new transmission and it stopped while I was on the freeway. I had to get it towed home and then it was back at ****** on ******* On ****** was told that car was ready and I picked it up on ******* I was advised that it had a short in the main relay that caused it to turn off and also received a new battery. I had anxiety and didn't drive it the first week after bring it home, my Husband drove it. I started back driving it and felt a little fluttery at times. On ******** I got off the freeway and was in the *********** it felt like the car wasn't right so I put it in park until it was my turn to move. As I pilled out the drive-thru it wouldn't accelerate. I was towed home, then to ****** on ******** As of ****** the car is still at ****** with no update.

• Initial Complaint

  01/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought a car from them on October 30th 2021... I put 2,000 dollars down. It broke down December XX XXXX in Las Vegas. It was not drivable and I had no way to bring it to the dealership the repairs cost ***** dollars I pay 500 a month. The warranty would not cover the repairs Cerritos Nissan said they can not help me the car is a 2017 Chevy Cruze it's at Fairway Chevrolet dealership in Las Vegas Nevada I had to volunteerly surrender my vehicle I don't have that kind of money to fix a car I had for 2 months with engine problems.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My ************* and I purchased a used 2010 ***** ** on November 13, 2021. Finance person ****** ***** is the finance person we dealt with. During signing we were given a paper for paint and fabric *********** I declined it but was told it was "part of it" I asked did he mean the contract and he said "yes." So we signed it. He told us that if anything went wrong with the vehicle in the first 4-5 days that was $300.XX-XXX.00 "Nissan will take care of it." He told us it was cancellable as well as the mechanic plan. The next day we returned to finish paperwork and have it delivered. I asked about the paper to cancel the mechanic plan and he gave me the paper and I left. On Monday I took the car to my mechanic to have it checked and the battery failed the load test. I went back to ******** ****** and told ****** and his reply was "it started." That's when I asked for the recon papers to show me that the paint and fabric protection was indeed applied. His reply was ****** it's a used car so they probably didn't do it." I told him "I paid for it even though I didn't want it and now you are saying it wasn't done?" That's when he said I could cancel the plan. I asked how he said "the cancellation paper I gave you ************ I went home and faxed the cancellation. 2 weeks later when I hadn't heard anything from the plan I called and was told "you can't cancel it!" I called ********* ******** and after texts and voice messages she didn't contact me until I sent her a picture of a complaint form from the **** In less than a minute she called and ******* to ****** ******** She said she would have the Consumer ********* director and the General Manager contact me and she would send me their contact information just in ********* of that ********* She told me to go to court I reached out to the service department for the recon paperwork and they referred me to my salesman. My salesman told me in an email that they don't give that out. I have tried everything I know to do.

• Initial Complaint

  08/12/2021

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Car purchase by two senior citizens ********** Name on contract is incorrect on ALL paperwork. Terms of contract are inaccurate from what they spoke about. Called to speak to finance manager ******* ********* who screamed at me in front of a witness he brought into office and said his Supervisor ******** is not available, called and receptionist said she is on they office and would have her call me back...... This man clearly took advantage of my elderly parents.

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