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          Lexus of Cerritos has 1 locations, listed below.

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            Business ProfileLexus of Cerritos

            New Car Dealers

            Contact Information

            18800 Studebaker Road

            Cerritos, CA 90703

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            Customer Reviews

            1/5

            Average of 9 Customer Reviews

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            Customer Complaints

            17 complaints closed in last 3 years

            4 complaints closed in last 12 months

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            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            18800 Studebaker Road, Cerritos, CA 90703
            Years in Business:
            24
            Business Started:
            3/17/2000
            Alternate Business Name
            • Lexus of Cerritos Collision Center
            Business Management
            • Mr. David House
            Contact Information

            Principal

            • Mr. David House

            Customer Contact

            • Mr. David House
            Additional Contact Information

            Phone Numbers

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            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            06/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a vehicle on June 8 and brought it to WA state.There were 2 problems:1. The second key did not work (this was discovered at the time when I intended to leave the dealership)2. I am bringing car to WA state from **. And I needed title on my name to complete car registration. I was promised that will be helped with title transfer and second key fix. On June 10 - June 11 I tried to contact the dealership to ask what is the status of title transfer and discuss the possibility of submitting "rush transfer" that is available in **********. I made a few attempts to call manager who I worked with, sales center and customer support, however I was not able to get any information that I requested. There was no help at all. And I have no idea if the title transfer process was requested. So my ask is:1. Request rush title transfer process and send it to my mailing address that I provided 2. Provide me an update on a status of title transfer by phone number or email 3. Provide me information where can I get my key fixed in ** state area under warranty. Most likely, this can be done in any ****************** center .
            Read 16 More Complaints

            Customer Reviews

            9 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Lee B

            07/30/2024

            Tuesday July 31, 2024 Hello,DO NOT BUY A CAR FROM THIS DEALER LEXUS OF CERRITOS / AUTONATION!!!DO NOT INSPECT USED CARE PROPERLY AND THEY WILL TAKE YOUR MONEY AND WILL NOT HONOR COMMITTMENTS TO FIX ISSUES WTIH USED VEHICLES!!!SUMMARY:On June 9th, I purchased a used Tesla P S85D. The inspection report did not state there was an issue. A day later, I reported the issues to my salesman named ****** and his manager *************************.I returned to vehicle for repairs, but Lexus of Cerritos/AutoNation service department did not complete the repair. ****** and his manager ************************* said I could take my car to a Tesla dealership to fix the issue and Lexus of Cerritos/AutoNation would reimburse me. On July 9, 2024, I sent ************************* a copy of the repair receipt. I also left several messages and sent follow up emails, but response. I also notified twice *********************** the General Manager for Lexus of Cerritos, no response. *******************, EMBA
            Read 8 More Customer Reviews

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