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Business Profile

Online Retailer

Real Silk Life

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a linen jacket size small and after a long wait, i received a size medium. All my attempts to contact them for an exchange failed.

  • Initial Complaint

    Date:09/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from Real Silk Life a month ago. This company refused to ship my item. After many emails and complaints company finally shipped my item. Days later I found my item was shipped to a wrong address. Again after several emails this company refuses to help me receive my item or refund my $300. This company only responds through email unhelpful information and routinely gives the runaround. Real Silk Life stole my money. Please be warned ?? and stay far away from this company.

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned their low quality product using **** 2 day delivery. Dropped the package off at Union city on 2/2/2024 at 1:53 pm. The business has no phone number to call and inquire about my refund. Via email, their broken English did not answer my question.

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a cashmere tracksuit in black size XL and loved it. It fit well, it was exactly as it was in the pictures so I ordered another one in gray. The gray one was not at all like the picture or like the black one in terms of color, fabric and style. The gray one was thick and itchy, the color was not at all like the picture and the pants did not have a drawstring and had pockets-not like the picture or the black one. The pants were also way too small. I requested a refund and keep getting a runaroundthey want pictures, I sent them, they want more pictures, I sent them and then nothing. It was a $259.00 tracksuit and their return and refund policy clearly states they accept returns within 90 days. They will not provide any instructions on how to return and are mostly noncommunicative.

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed December 10, 2023.I have still not re received my purchase and credit card has been charged.I am looking for Reimbursement of funds in the amount of $49.98

  • Initial Complaint

    Date:08/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to purchase a pair of underwear on July 13. I was sent a tracking number that now shows as invalid.

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    On February 8th I ordered a camisole and wore it one time. The silk shredded and I asked the company for a refund on the purchase. They claimed I was too heavy for the outfit and that I ripped it, however if anything the set was a bit small on me. I have worked in the apparel industry all my life and I know the quality of superior silk. This fabric is thin and flimsy and the item is made poorly.

    Order number #S00013240 for $116.10 on Feb. 8th for Claim # ****** against Real Silk Life Co.

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two items from the RealsilkLife, the one item is too small and the other item has the tag missing from it. I have been trying to reach the company using the customer service email but it does not work ******************************************* There is no phone number to contact and the chat does not work. We tried contacting through ******** but the respone came back that they are "off duty". So I would like to return all items and get a refund. I am concerned about their legitimacy. The measurement system to use to size products is not very accurate.

Real Silk Life is NOT a BBB Accredited Business.

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