Reviews

Review Details

• Review fromVilimas N

  Date: 08/15/2023

  1 star
  Huge let down in service.On May 2023 I received pair of glass, however it was not tinted as I expected, and rubber lines attached to glass arms were failing. After prolonged negotiation, support agreed to send me new replacement. It is August of 2023 and nothing happens so far.Support responses were as follows: "If you like to have a difference frame you can take your time and make a new selection", "We do believe in providing 100% customer satisfaction by going above and beyond", "We use the best quality frames and lenses but since these types of glasses are very fragile they tend to break very easily".And finally I got this response: "The replacement will be processed shortly. Once it is placed you will receive the confirmation email".NOTHING HAPPENS AFTER THAT. NO GLASSES. NOTHING.

  Goggles4U.com

  Date: 08/17/2023

  Hello *******, 
  
  Hope you are doing well.
  
  First and foremost, I would like to apologize for the dissatisfaction caused. Upon going through the whole case, it was observed that a confirmation regarding the order was needed due to which it was placed on hold. An email was sent but we haven't heard back on it within time which prolonged the production process. However, our team followed up with you to get the confirmation and the order is now back in production. We will update you once it gets produced and shipped. 
  
  Our deepest regrets for any inconvenience this may have caused. 
  
  Regards,
  -Goggles4u
  
  

• Review fromJess E

  Date: 06/20/2023

  1 star
  Shipment never received. No refund. How is this company still in business?

  Goggles4U.com

  Date: 06/23/2023

  Hello ****, We sincerely apologize for the delay you have experienced with your order. We understand the frustration and inconvenience this has caused you, and we want to assure you that we are doing everything in our power to rectify the situation.We appreciate your understanding and patience during this time. To compensate for the delay, we will be refunding the complete shipping charges for your order. We hope that this gesture will help alleviate some of the inconvenience you have faced.Rest assured that we are actively working on resolving the issue, and we anticipate seeing progress in the coming week. As soon as we have the updated tracking details, we will promptly email them to you. We understand the importance of keeping our customers informed, and we want to ensure that you have all the necessary information regarding the status of your order.Once again, we sincerely apologize for any inconvenience caused by this delay. We value your satisfaction as our customer, and we are committed to resolving this matter as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact our customer support team, who will be more than happy to assist you.Thank you for your understanding, and we appreciate your continued support.Regards,-Goggles4u

• Review fromMark B

  Date: 04/29/2023

  1 star
  Extremely slow, poor communication. Ordered 25 days ago. They do say up to 21 business days or 29 total days. I don't get updates, on website says complete 19 days ago. No further status available on site. I've called was told there here in calif. No customs issue. 4 days ago they said I'd have notice of shipment in few days. Nothing !!!!!

  Goggles4U.com

  Date: 05/02/2023

  Hello ****, Hope you are doing well. Thank you for taking time to share your valuable feedback. I would like to express my deep regrets for the unsatisfactory experience you had with us. The order was produced and shipped on time from our overseas production facility as per the regular process. Unfortunately, the drop shipment got stuck in customs for longer than usual which resulted in a delay. We can see that your order has been delivered on May 1st under the **** tracking # **********************. Hope you are satisfied with the received glasses. Our deepest apologies for the overall inconvenience and we assure you that this is really unusual. Our concerned team is taking steps to avoid such issues in the future. Your patience is highly appreciated. Regards,-Goggles4u

• Review fromCHAD C

  Date: 04/11/2023

  5 stars
  I have been ordering glasses from here for the last 5 years. Never any issues.

  Goggles4U.com

  Date: 04/13/2023

  Hello ****, Thank you so much for taking the time to share your valuable feedback. We are glad to know that we were able to satisfy your eyeglasses needs. Hoping to serve you again soon. Regards,-Goggles4u

• Review fromErica N

  Date: 02/20/2023

  5 stars
  Ordering was easy, customer service was friendly and knowledgeable and my prescription is perfect! The glasses are high quality for a low affordable price. They always have sales that are unbeatable. I've ordered 10 pairs from here and I am placing another order today. They have the best photochromic and progressive lenses available. Much better than my optometrists office for sure! I absolutely love Goggles4u! I will be a life long customer!

  Goggles4U.com

  Date: 04/13/2023

  Hello *****, Thank you so much for taking the time to share your valuable feedback. We count ourselves lucky to have wonderful customers like you. Looking forward to serving you again soon. Regards,Goggles4u

• Review fromJames S

  Date: 12/03/2022

  5 stars
  The reviews on here are completely Ludicrous. It honestly sounds like they're all from people who act entitled. The world does not spin for just for you. When purchasing glasses from goggles4u. take the time to consider how much you're paying. Then compare the cost from your local eyeglass store. When your done take a deep breath because this one is really hard and requires Intense concentration. Consider how many people just like you call customer service and begin Verbally abusing the employee on the other end. Then put yourself in their shoes and try to figure out how they manage to stay polite While listening to you right about something that Isn't their fault. **************** is one of the worst while also being the best Job to have. Incoming calls is like playing Russian roulette Every time you answer It's like pull in the trigger Praying the bullet's not there. When you find the bulletYou don't just get to lay down and die because you need to answer the next call. I guarantee most people could not answer the next call after being verbally abused Without Showing The bruises. Goggles4u provides Excellent customer service at extremely discounted prices. While customers act like they're buying a ***** bag That required them to take a second mortgage on their house. just to pay for it. Their customer service is so good that if you call them then hang up without talking to anybody they will call you back and offer to assist. How many companies can you name that do that. I know of only one other and I work for them. We copy goggles4u's call back procedures for our customer service. Just one more **** to provide quality customer care. So before you call customer service calm yourself. Instead of attacking someone who's only job is to resolve your issues. I guarantee If you're nice they work extra hard for a quick resolution. However companies also have SOP for maximum handling ***** Abusive Customers can expect Expect to wait max ***** Empathy!

  Goggles4U.com

  Date: 12/05/2022

  Hello James,
  
  Thank you so much for taking time to share your valuable feedback. We count ourselves lucky to have wonderful customers like you. Hope to serve you again soon.
  
  Regards,
  -Goggles4u