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Find a Location

Fitness 19 has 1 locations, listed below.

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    • Fitness 19

      10130 Mason Ave Chatsworth, CA 91311-3301

    Business ProfileforFitness 19

    Gymnasium Equipment

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10130 Mason Ave, Chatsworth, CA 91311-3301
    BBB File Opened:
    9/24/2021

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/06/2022

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I purchased personal training sessions from Fitness 19 in ********** the day before the ******** due to ***** *** I received a call from the manager named ** who asked me to put my account on hold, to continue to support the business until the summer. Due to my health issues ****************** I still have not been able to use my gym membership or my personal training ********* I finally called today to ask for a ****** and I was told by the new manager (****** ***** that I was not eligible for a refund because my time on those ******** ******** This of course did not include the time that the gym was closed to ******** or that there have been repeated surges of ******** which make it impossible for me to use the gym. I was willing to wait, but the lack of help or support from the gym today has made that *********** I do not want to work out at this gym and would like a refund.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chrishelle C

    1 star

    05/06/2023

    If its possible to give 0 stars, I would. Fitness 19 had been my first gym to go into, I got a membership last September 2022 along with a Personal Trainer which was $140 a week. I had cancelled my trainer and membership all together around November, my personal trainer said that it was our last training session ever. I paid the cancellation fee for my membership and this March 2023 I decided to join again. A week after that I saw that there was a pending charge on my bank account which was $140, I called the gym and they said that theyll call me back after the managers done with the meeting but he never called me back. They kept on charging me $140 for the Personal Trainer and Club Account membership on the old membership I had which was CANCELLED. I had never been with a PT again after last time, IDK WHY THEY KEPT ON CHARGING ME THAT RIDICULOUS AMOUNT!! The $140 is a recurring payment too, up until now they still charge me that huge amount like 8x already!! I did not authorize any of these payments and they took $1,120 from me already! I went back to the gym and explained but the manager in charge said that he cant do anything about the refund and he gave me the email of the district manager for me to contact to. I emailed the district manager yesterday but he didnt replied, I waited for a whole *** as the guy in-charged of the gym said he replies quickly to the emails!! This is fraudulent, I want all my money back!!

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