Reviews
Customer Review Ratings
Average of 316 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromHope C
Date: 12/10/2024
1 starHope C
Date: 12/10/2024
I ordered City Lips which promised lip plumping immediately. I have been using it for a couple of weeks and it is $35 for thick lip gloss and does not do what it promises AT ALL
City Beauty
Date: 12/12/2024
I am sorry for any frustration while using the product, results do vary from person to person. For best results we do recommend using this for at least a full 60 days. Keep in mind that you are covered under the 60-day money back guarantee, if you feel the product is not benefiting the way you had hoped, you can reach our customer service team at ************** and a representative would be happy to further assist you with your order. Thank you for reaching outReview fromJennie C
Date: 09/02/2024
2 starsJennie C
Date: 09/02/2024
Gloss is sticky. I didn't get the plumping effect. I do like the shimmer of the gloss though.City Beauty
Date: 09/03/2024
We are pleased to know you are enjoying the product. In regard to the stickiness, you can try running an ice cube over your lips after applying the gloss and this can help. Thank you so much for sharing!Review fromPETRA P
Date: 04/23/2024
1 starPETRA P
Date: 04/23/2024
City Beauty is TERRIBLE! Do not waste your money with them. I have been a pro MUA for over 10 years and have never experienced such awful service and policies. They are still shipping things to me 6 months after I cancelled my order, and if i want a refund, I am stuck paying for return shipping on items I cancelled months ago due to their tardiness in shipping! Since I purchase a lot of product for my business, I try to support other smaller businesses so I thought I would give them a shot. The lip glosses were eh, like drug store quality. The wrinkle filler did not even work, no product would dispense so I send it back (on my dime) for a refund. Months went by and then they sent me another that I now also have to return and I am stick paying for shipping on that as well. I placed my order in November and am still getting product I cancelled in December, in April of the next year!City Beauty
Date: 04/24/2024
I am so sorry to hear you did not see the results you had hoped for. I have checked your account and do see that you have been successfully refunded for your order. You will see the refund back in your account in 3-5 business days. Thank you for reaching out.Review fromCamille B
Date: 03/14/2024
1 starCamille B
Date: 03/14/2024
Do not do business with City Beauty. I ordered one product online from there for $45. I immediately started to receive order confirmation of other product that I did not order. I called City Beauty immediately but they were not open. So I sent an email about the situation and the next morning I called again. Only to be told that they WON'T cancel the 3 OTHER orders. On top of that they informed I was responsible for the shipping of the order I didn't!!!! The shipping will be significant given the size of the other orders. Not only is their customer service HORRID the customer service agent was not sympathetic to my situation.Beware of doing business online with City Beauty.City Beauty
Date: 03/15/2024
I sincerely apologize for any frustration you have experienced with our online website. We would never want you to feel any mistrust by our company in any way and always want our consumers to feel the benefits of our products. Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers.Review fromBritney M
Date: 11/27/2023
5 starsBritney M
Date: 11/27/2023
Ordering went smooth, came on time, even earlier than I expected actually. (I'm in *********, *****) Their packaging was secure, everything came in one piece and looks quite nice on display. I've been using city lips for a couple weeks and I can really tell a difference on my lips! No burn and quite moisturizing. 'Still a bit sticky when fresh' Is the only complaint I hear from my boyfriend ??.City Beauty
Date: 11/28/2023
We are happy to know you are enjoying the product and appreciate the feedback!Review fromReane M
Date: 10/08/2023
1 starReane M
Date: 10/08/2023
They are continually taking orders with no product. No communication that item is sold out and once you reach out they tell u we have no stock and no ETA!When i posted a comment on one of their posts on instagram about what is going on, they had me restricted! Nice! Great company!City Beauty
Date: 10/12/2023
I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers.Review fromVera O
Date: 09/28/2023
1 starVera O
Date: 09/28/2023
I never received my lip gloss. I wrote them notifying them I didn't receive the product. Instead of reissuing the products, they reinstated it was delivered. But I never received it. I haven't heard from them. They are not very helpful and have inferior customer service. I hope I can get a refund.City Beauty
Date: 10/03/2023
I am so sorry to hear of your experience. I have checked your account and do see that you have been successfully refunded for your order on 9/28/2023. You will see the refunds back in your account in 3-5 business days. Thank you for reaching out.Review fromLyn B
Date: 09/26/2023
1 starLyn B
Date: 09/26/2023
I purchased three jars of Invisicrepe Beauty Balm some moths ago after viewing the lengthy online video which sounded so ******* and genuine. I diligently applied the balm as instructed as well as increase uptake of water and undertake more excerise. There was absolutely no change at all which was very disappointing. Even a little improvement would have been encouraging. The before and after shots were so convincing. I feel ripped off and a product like this that doesn't do as it claims should be taken off the market. *** BCity Beauty
Date: 09/27/2023
I am sorry for any frustration while using the product, results do vary from person to person. We would never want you to feel any mistrust by our company in any way and always want our consumers to feel the benefits of our products. Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers.Review fromNichole J
Date: 08/08/2023
1 starNichole J
Date: 08/08/2023
Bought both the multi action, sculpting cream and the lip balm neither product work and the skin cream has my entire face broke out in a rash. Product information says for any skin and stands behind all their product and this is the first product I have used years that has done this to my skin. As for the lip balm, all it is is a good gloss. It does not do anything to plump the lips as the product states.City Beauty
Date: 08/09/2023
We are so sorry to hear of the experience and want to ensure a resolution is made for you today so we have issued a refund to your order in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!Review fromRebekah H
Date: 08/03/2023
1 starRebekah H
Date: 08/03/2023
ECity beauty is full of c*** Ordered lip enhancement and firming cream. It does nothing. Your better off getting lip injections. I cant believe they get away with this. Never order again. It is a rip offCity Beauty
Date: 08/07/2023
I am sorry for any frustration while using the product, results do vary from person to person. For best results we do recommend using this for at least a full 60 days. We would never want you to feel any mistrust by our company in any way and always want our consumers to feel the benefits of our products.
Keep in mind that you are covered under the 60-day money back guarantee, if you feel the product is not benefiting the way you had hoped, you can reach our customer service team at ************* and a representative would be happy to further assist you with your order.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.