Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Place an order with company 10/10 have not received shipping status, support keeps telling me that they will send me tracking order once its shipped. No status updates, nothing. I want them to send me my order.

  Business Response

  Date: 11/21/2024

  Hi BBB,

  Good day!

  This order has already been cancelled and refunded on Monday (November 18th). A notification was sent to the customer, and a separate email apologizing for what happened due to technical issue we had when transferring our warehouse to a different location. Aside from this, we provided an exclusive discount code to the customer to make up for the inconvenience. 

  Thank you.

  Respectfully,

  Primitive Skate

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two xl large sweatshirt (order********. One order was correct and the other was gigantic and used. It was retagged and repackaged. It's at minimum a xxxl and it has what looks to be either snot or ejaculate, paint and hair on it. Needless to say I folded it up and washed my hands. I have tried contacting them by email, phone and through their site and have not gotten anything other than " we are reviewing your claim." It's making me sick honestly. I'm not made of money and this was supposed to be a gift. All I'm asking for is a return label and my money back on my card. I want to be done with this weird purchasing experience.

  Business Response

  Date: 01/31/2023

  Consumer Response /* (2000, 6, 2023/01/27) */ I filled the claim. I called AMEX and got the payment reversed. Primitive did just send me a return label and an automated response saying if either hoodie was opened or worn it will be shipped back. So they didn't read my issue being they had already sent me a used item. Issue is resolved from my end but they are definitely shady. You can't submit negative reviews on their site either which is also obviously disingenuous. So, yeah, disappointing.

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a jacket on Nov 18th for a coworker and it did not fit so I followed the instructions for a return/exchange. You have to send pictures of the item and they will send you an email if it's approved. I received email that jacket was approved to be exchanged. I followed the tracking number for exchange and it arrived at warehouse in CA on Dec14th. I sent plenty of emails because it was taking a long time and I didn't hear anything from them. I receive an email finally that says " eCommerce Support #2 (Primitive Skateboarding)Jan 1, 2023, 01:45 PST Hi *******, I can see that the returned item has reached our facility. I'll check with the team and get back to you. the next follow up email was on Jan 9th that says " Sorry, your returns request was rejected. Hi *******************************,Sorry to tell that your return request RMA# E3NC6CJM is rejected. Reject reason: item did not pass inspection due to strong perfume ordor and is therefore no longer in resellbele conditions. Item bas been shipped back If you have any questions, contact us at: *************************************** primitiveskate The jacket had no smell on it when it was returned and I have no way of proving this because they only ask for pictures when doing the return. They sent me back the jacket and when I opened it the jacket does have a perfume smell in a certain spot. The company had the jacket from Dec14-Jan9th who's to say the smell did not come from warehouse it was sitting at? Why do they ask for pictures if we cannot prove that a hair, scent or something else that cannot be detected in a picture. This company should just have a no return policy instead of putting customers through this... ************ is my tracking number for the return which I received back on Jan 10th after receiving email Jan 9 th about a scent. I have sent plenty of emails and no response to the team wanting answers on how the smell could have got on the jacket it has been out of my hands for past 3 weeks how can they determine a scent is from the customer. Nobody has emailed me back! Oder. Number is ****** and in the email that informed me about the Strong Perfume smell it's says "any questions contact us at support*******.."well I have contacted them and no explanation no nothing!

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a shirt from this company of which my son asked for for Christmas. I used their guide on their website to choose the size and it said to upsize based on this specific style shirt. That was wrong so I needed to exchange it. I had read all their return policies in advance of this purchase because I do not like dealing with companies with bad return policies. I was frustrated when I discovered they have no customer service phone number. The only option is an online request for return. On Christmas Day I submitted an online exchange request to return this shirt for a smaller one. They were horrible at responding to multiple emails I sent asking about this return request. It sat on my dresser unworn with tags attached waiting. They finally gave me an approval for my return almost 2 weeks later and I shipped it immediately back in perfect condition on 1/5/23. It was shipped 2 day shipping and they refused to acknowledge the return until tonight 1/15/23. They emailed me informing me they are refusing to refund my money because there was a hair on the shirt. I am sorry if it gathered a hair or two while it sat on my dresser waiting for them to approve the return. But this shirt was in perfect unworn condition with tags attached. This shirt was $35 plus I paid $10 to ship it. I am most furious because I didn't discover other bad reviews saying this same thing happened to them until recently. I wasted so much time trying to get their customer service to acknowledge and process this return and now they are refusing to refund my money. I have also filed a complaint with my credit card company but am not sure they can do anything. I just don't want this company to get away with these kinds of practices. I want customers to know and NEVER patronize a business that treats customers like this. They don't deserve good customers.

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a damaged product, dyed incorrectly, the technique of dye did not match the advertising, the item did not come as advertised and there was no warning that products shipped would be B Grade or worse. Item was on sale, sale items can not be returned. They're selling items unfit for sale Listed As If it were perfectly fine Agrade product and then denying to fix the problem because of some loophole they hid on their website.