Customer ReviewsforLulu's Fashion Lounge, LLC

Bought the emerald ***** short sequin dress. Dress was shedding right out of the package. Even though reviews said it DID NOT SHED. Wore the dress once. Cant wear again it looks like a bald alley cat. Terrible quality for a $70-85 dress I definitely expected better. Dont think Ill be purchasing from lulus again. Throughly disappointed.

Hello!

We're so sorry to hear that the dress arrived with shedding sequins and had bald spots on it after wearing it one time! This is not a typical experience and we'd love to make sure you are feeling taken care! We've reached out to you directly via email in hopes of providing help here.We look forward to your reply. xo

Agree.......The rug quality is terrible and their customer service very awful. I would not buy on Etsy either as they will not back up the buyers. I would run as fast as I could away from buying from this company! The rug wore out super fast after one sitting at the dinning room table. Unbelievable and they accused me of abusing the rug with furniture! They say it arrived in good condition which it did but I never thought it would fall apart so fast! It's like buying a nice shoe and after wearing it to church the sole falls off and they say I abused it! LOL RUN RUN RUN from this company!

Hi, *******!
We're so sorry to hear about your disappointing experience with your rug. We are Lulus (www.lulus.com), the clothing company.
It looks like your review is intended for a different business. We're hopeful you can share your feedback with the correct establishment!
Best,

They are skewing their product reviews: I left a 1 star review for one of their dresses with photos and they never published it to their website. This on top of the shocking quality of that dress is a huge red flag. They did show a handful of one star reviews for that dress but as mine was not included, I cant help but suspect other poor reviews are missing.

Hi, ********,
Thanks for sharing your review and for being a part of our Lulus community. We are so sorry to hear of your concerns and would be happy to address them!
We are in compliance with all FTC guidelines and do not withhold any customer reviews from publication on our site. It looks like your recent 1-star review for the Garden Date Red Orange Floral Print Ruffle Midi Dress was submitted on 9/5/23 and published as a product review on 9/19/23. We moderate all reviews by hand to ensure all feedback is personally read. This can can cause a small delay in turn-around time, however, every review we receive is published. We're seeing that your review is and has been active on our site.
We want you to love every Lulus purchase, so if you are ever in need, please get in touch with us (lulus.com/customerservice). We would be happy to help in any way that we can! xo

Terrible that they did NOT give me a refund for my 45 dollar purchase that I returned within 10 day time period. The wrap I ordered WAS NOT as pictured. ********************* on overpriced non refundable clothes.

Hi, *********! Thank you for sharing your review. It looks like your return was postmarked with *** on 03/11/2023 and was just delivered to our warehouse today, 3/13. Your return has not been processed as of yet! Once your return has been processed through our returns department, we will send you a confirmation email with a full breakdown of your refund. If you have any questions or concerns, please contact our ************* team (******************************************************) so we can help!

Most of the clothes have poor quality and bad fitting. They claim to be an affordable luxury brand and market themselves that way but that isn't really the case. If you try to return their items most of the times their labels are not accessible and then they take time to provide it to you separately. If by then the 30 day window has passed they will not refund anything. If you keep requesting then may be a store credit even if the fault is at their end. ************* also make sure to offer excellent customer service. ****'s is just another brand trying to fit into that space with nothing that stands out to make the experience like that of a luxury brand. I purchased many items from this website specifically for one year. I must have ordered some ***** items in one year. Most of which I returned it I had to sell them off because they are stringent about their return policy without taking into consideration their own response to any return related issues the customer is facing. This is the one and the only year I bought anything from their website. It seems they have tied up with *********, may be to appear more like a luxury brand in the eyes of the customer, I personally feel if you're interested in any item on their website, it's best to buy it through Nordstrom.Even the way it is packed and parceled it doesn't match the standards of any other luxury brand. There are also sometimes threads hanging from clothes with creases all over. Also, in one whole year of so many orders they never offered any discounts or special offers. This brand is far far from title of luxury brand. After this experience, I do not feel investing in this brand at all. It is not wise to buy clothes from here when they cannot be returned and also that most of the order has to be returned because it is cheap quality. I recently saw many of their items being sold on platforms like ***** and other websites at half the price. It is the same quality.

Hi there, thank you for taking the time to share your feedback. Here at Lulus, we strive for quality products and services. We're sorry that you've been unhappy with your experience with us. We would love to get in touch! Please feel free to provide a past order number so a member of our team can reach out.