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Business Profile

Clothing

Lulu's Fashion Lounge, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Lulu's Fashion Lounge, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lulu's Fashion Lounge, LLC has 2 locations, listed below.

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    Customer Review Ratings

    2.05

    Average of 19 Customer Reviews

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    Review Details

    • Kelsey D

      Date: 03/20/2025

      Kelsey D

      Date: 03/20/2025

      Quality was horrible and return process is another scam.. they charge you $6on every return and they skim more off the top. Example, paid $70 for a dress and had to pay 5.95 to return. You think Id get $64.05 back correct? No I got $62.80 back. Not even fighting it just never ordering again.

      Lulu's Fashion Lounge, LLC

      Date: 03/24/2025

      Dear ******,

      We were very sorry to hear that the dress didn't meet your expectations in person and to learn that the return label fee was unexpected. We understand how frustrating this can be, and we strive to ensure our policies are transparent. You can find detailed information about our return policy, including applicable fees, on our website: ******************************************************************************************

      According to our current policy, the return label fee should be the only deduction from your refund, aside from taxes or coupon codes used. We'd like to investigate any additional deductions you may have experienced. We will be reaching out to you via email shortly to assist you further. We look forward to hearing from you. xo

    • Alexandra W

      Date: 01/11/2025

      Alexandra W

      Date: 01/11/2025

      I wish I had read the reviews here before ordering from lulus. How is it that Amazons return process is quicker and painless? I was perfectly happy with the second order because I ended up with a wedding dress I loved. But I returned my first order and still havent received my refund. I get emails stating its on its way. My card will show the transaction as soon as its sent, no waiting period with my bank. This process is unacceptable and almost considered fraud. By the looks of the reviews and Reddit responses I think the ceo needs to go back to the drawing board on the return policy and turn around time. IT SHOULDNT BE A SECOND PARTTIME JOB HUNTING DOWN MY MONEY. I wont order again.

      Lulu's Fashion Lounge, LLC

      Date: 01/13/2025

      Hello *********. Thank you for sharing your review! We are sorry for any confusion with our return process. Most returns are processed within ***** business days after we receive your return. I see that your return was processed and refunded on 1/10. Depending on your bank/credit card companies policies it may take 3 to 5 business days to post. We would never want this timeframe to come as a surprise so we have this onsite, you can view this information here! **************************************************************************************

      Again, we are sorry for any frustration this may have caused. If you have any other questions please don't hesitate to reach back out. Have a wonderful day! xo

    • MJ M

      Date: 01/10/2025

      MJ M

      Date: 01/10/2025

      No longer worth shopping here. Customers apparently are not important to **********************. Prices are inflated for the quality, return windows are inconveniently short during the holiday season, and returns are costly if you are in between sizes and trying to order more than one size or try on multiple pieces. You would think an online only company would have a more customer friendly return policy considering your customers do not have an option to try items on in store.

      Lulu's Fashion Lounge, LLC

      Date: 01/17/2025

      Hello. Thank you so much for taking the time to share your feedback. As a customer, it is always valuable to us. 

      Please know our return policy is not designed to discourage or penalize you for needing to return. We have a 21-day return policy from when the package is delivered to strike a balance between accommodating your needs and ensuring that we are able to continue offering you great products at affordable prices. This timeframe allows time for you to decide on whether or not youre happy with your items (which is our goal!), while enabling us to preserve seasonal inventory availability for other customers.
       
      The restocking fee helps to cover a small portion of the costs associated with processing your return, inspecting and repackaging the returned product, and maintaining the quality of products you expect from us. This allows us to keep our product prices lower and keep returned products out of landfills.  If you choose to take your return in the form of store credit instead of a refund, you will receive an additional $5 credit, which could offset the restocking fee and give you greater flexibility in selecting an alternative product youd love.


      We understand that shopping online can be challenging, especially when you cant see or try on the products before your purchase and we have several ways that we hope to help you shop our site. Some of the ways we can support include a team of personal stylists, who can provide fit and style recommendations based on your body type and preferences, daily published customer reviews and ratings, a comprehensive size chart, and a detailed fit finder tool accessible via our product pages.

      We hope this helps to provide more insight, and how we can help support you in the future. If you have any further questions or concerns, please don't hesitate to let us know. We're here to help in any way we can. xo

    • Jazmin L

      Date: 01/02/2025

      Jazmin L

      Date: 01/02/2025

      Ordered two dresses, size M, from the buy one get one promotion. I received one M and a S. I reached out to ****** so they can rectify THEIR mistake and was told they can't send me the correct size because it was a promotional item. On their website it stated Final Sale, only size exchanges permitted. Yet, I wasn't able to exchange the size S dress, for the Correct size I had ordered. This is False Advertisement on their end. Tried to leave a review on the item, to make other buyer's aware, but they have not approved.

      Lulu's Fashion Lounge, LLC

      Date: 01/08/2025

      Hi ******, thank you for sharing your review. We are so sorry to hear that you received the wrong size for your free promotional item. This is not at all a typical experience. We are happy to see that our ************* team was able to connect with you further and offer additional support so this was taken care of to the best of our abilities for you. If there is anything we can assist with from here, please do not hesitate to let our team know. **

    • Erica P

      Date: 11/05/2024

      Erica P

      Date: 11/05/2024

      I've ordered two times from ****** and should have learned to stay away after the first order. They're a good site to get items from if you're SURE you're keeping them, and ok with getting sub-par items that will disintegrate in the wash. If you're returning anything, they will dock your returns randomly, partial credit only or no credit at all. Their returns team is hard to work with. Every other fashion company seems to know how to deal with returned items but ****'s wants the customer to pay for them regardless of shipping them back. I totally understand a restock fee but the weird game that they play where they give a partial return or only store credit even though the item is in new condition still, is so icky. It took me two times to learn this ******* hope others learn more quickly and avoid ******.

      Lulu's Fashion Lounge, LLC

      Date: 11/07/2024

      Hello *****! Thanks for sharing your review! We are so sorry for any confusion and frustration your return experiences have caused. We were able to take a look into this further and would love to help address these concerns with you! Our return policy does include that products returned with damage, signs of use or wear, scuffs or markings, makeup, hairs or fiber, dander, dust or dirt, deodorant, perfume, or otherwise do not meet our return policy requirements and will not be accepted. Sadly the Hollywood Woman Black Satin Midi Dress included in your return was received back covered in pet hair and was unable to be restocked on site. We see we did make an exception and issued you a full refund for the item despite it not passing our quality control check.
      Additionally, your most recent order had items that were part of our Buy 3 Get 1 Free promotion. Since the ****** ******* ****************************** Midi Sweater Dress was purchased as part of this deal and was returned, your refund was adjusted accordingly as your order no longer qualified for this promotion. We never want any of our policies or what to expect to come as a surprise so you can view our full terms for this promotion here: ******************************************************************************************
      We are so sorry for any frustration this may have caused! Please know that our team is here for you and happy to help through any part of your shopping and return experience. If you ever have any questions about any of our policies before placing an order please don't hesitate to reach out to our customer care team ***********************************************************************************************) We are here to help! **

    • Lisa L

      Date: 08/26/2024

      Lisa L

      Date: 08/26/2024

      I purchased 2 of the same dresses in different sizes. Neither fit, so I never wore them or removed the tags. I promptly returned them both. I received a refund for only one of the dresses. The other, they claimed was defective and gave me an online credit. This feels very scammy. There was absolutely nothing wrong with that dress except it didn't fit. I can shop pretty much ANYWHERE I'd like to and I will NEVER purchase anything from this place again. And I will be sure to tell everyone I know to beware.

      Lulu's Fashion Lounge, LLC

      Date: 08/29/2024

      Hello,

      We appreciate **** for taking the time to share her review. We're so sorry to hear that she is unhappy with her experience. We never want to disappoint and truly want our guests to be happy with every part of their shopping and returning journey. All returns go through an extensive quality control check upon arrival and sadly the Fit to Frolic White Eyelet Lace Puff Sleeve Babydoll Dress was returned with dark stains on the inner lining of the dress. We would be more than happy to attach a photo of how the dress was received. We do our best to help in the ways that we can so the item was refunded in the form of online credit as an exception since it was unable to be restocked and resold on our site.

      We would encourage **** to respond to the email our team sent so we can provide her with more details regarding her return if she would like! Our team would be more than happy to help assist in any way that we can from there! 

    • Marva S

      Date: 12/17/2023

      Marva S

      Date: 12/17/2023

      Bought the emerald ***** short sequin dress. Dress was shedding right out of the package. Even though reviews said it DID NOT SHED. Wore the dress once. Cant wear again it looks like a bald alley cat. Terrible quality for a $70-85 dress I definitely expected better. Dont think Ill be purchasing from lulus again. Throughly disappointed.

      Lulu's Fashion Lounge, LLC

      Date: 12/19/2023

      Hello!

      We're so sorry to hear that the dress arrived with shedding sequins and had bald spots on it after wearing it one time! This is not a typical experience and we'd love to make sure you are feeling taken care! We've reached out to you directly via email in hopes of providing help here.We look forward to your reply. xo

    • Stewart H

      Date: 12/07/2023

      Stewart H

      Date: 12/07/2023

      Agree.......The rug quality is terrible and their customer service very awful. I would not buy on Etsy either as they will not back up the buyers. I would run as fast as I could away from buying from this company! The rug wore out super fast after one sitting at the dinning room table. Unbelievable and they accused me of abusing the rug with furniture! They say it arrived in good condition which it did but I never thought it would fall apart so fast! It's like buying a nice shoe and after wearing it to church the sole falls off and they say I abused it! LOL RUN RUN RUN from this company!

      Lulu's Fashion Lounge, LLC

      Date: 12/08/2023

      Hi, *******!
      We're so sorry to hear about your disappointing experience with your rug. We are Lulus (www.lulus.com), the clothing company.
      It looks like your review is intended for a different business. We're hopeful you can share your feedback with the correct establishment!
      Best,

    • Megan L

      Date: 10/19/2023

      i fully returned my order. I did a *** dropbox for the return, out about $90 some dollars, they said since i do not have a weight, they will not refund me the missing amount. AWFUL, it was fully returned, i feel so scammed.

    • Kristina J

      Date: 09/18/2023

      Kristina J

      Date: 09/18/2023

      They are skewing their product reviews: I left a 1 star review for one of their dresses with photos and they never published it to their website. This on top of the shocking quality of that dress is a huge red flag. They did show a handful of one star reviews for that dress but as mine was not included, I cant help but suspect other poor reviews are missing.

      Lulu's Fashion Lounge, LLC

      Date: 09/20/2023

      Hi, ********,
      Thanks for sharing your review and for being a part of our Lulus community. We are so sorry to hear of your concerns and would be happy to address them!
      We are in compliance with all FTC guidelines and do not withhold any customer reviews from publication on our site. It looks like your recent 1-star review for the Garden Date Red Orange Floral Print Ruffle Midi Dress was submitted on 9/5/23 and published as a product review on 9/19/23. We moderate all reviews by hand to ensure all feedback is personally read. This can can cause a small delay in turn-around time, however, every review we receive is published. We're seeing that your review is and has been active on our site.
      We want you to love every Lulus purchase, so if you are ever in need, please get in touch with us (lulus.com/customerservice). We would be happy to help in any way that we can! xo

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