ComplaintsforAMain.com, Inc.

• Initial Complaint

  11/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  -The Date of the Transaction is October 21 2023.-Date of Return Shipment November 2 2023 -I purchased a product for a total of $161.61 - Eclat Trippin Cortex Freecoaster RHD bmx wheel (*****************************************************************************************************************)-The product description listed by Amain.com LLC via their webpage Danscomp.com describes this BMX wheel as : The Cortex Freecoaster also fixed another big problem that caused some freecoasters to become loose over time with unwanted play in the hub. WTP has paired it to their Trippin rim that has 3 oversized 6mm pins at the seam to make it a bombproof-The product on arrival evidently showed signs of having Lateral Run Out beyond 3-4mm of play in the hub. I checked other online resources for reviews on the product from other buyers and those buyers are having the exact same problem.-The product page listed by Amain.com LLC via Danscomp.com as describes that items will ship in 3-4 days. However, the item was confirmed to be shipped 7 days after purchase. 3 days later than promised. After speaking with customer service representative ************** about the supplier and my safety concerns; 1. I have determined that Amain.com LLC shows no signs of being held accountable for false advertisement.2. The supplier providing the defective wheels to Amain.com LLC are discounting the defective item in order to sell out of stock before the effective discontinuation date on the product. Amain.con LLC refuses to acknowledge that the sale of this product could potentially lead to grave injury or death because the supplied wheels are manufactured with critical defect. Amain.com LLC does not product test their drop shipped items as described Hunter J 3. The resolutions Hunter J provided to me are: duplicate replacement for a defective product, warrantied repair at an authorized bicycle store, and or a 20% coupon for next purchase.Ive wasted too much time. Help

  Business response

  11/14/2023

  The customer returned the item and we refunded Them in full.

  Customer response

  11/14/2023

  I am rejecting this response because:

  The complaint was originally filed because my product was defective. I demanded there is an exchange for a wheel non identical to the defective wheel.

  The exchange was arbitrarily rejected by Danscomp and Amain.com. They returned my money, however I was never compensated for false advertising. Nor was I compensated for time lost in the process of shipment and return shipment.

  Therefore, I reject the response from Amain.com LLC.

  I wish to hold the company Amain.com LLC accountable for all my injunctive relief.
  

  There should be and will be consequences for all companies who refused to be held accountable for falsely advertising, scamming customers, and inflating shipping times because of their lack of product testing. 
  

  -Sincerely 

  *************************

• Initial Complaint

  07/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order bicycle gloves to be delivered to my neighbor. ************************************** **. *********** sent back said delivery was refused. It was not. Company refunded price of gloves and not shipping charges. Contacted twice no help. Contacted PayPal and waiting on their reply. I want gloves or a 100% plus shipping refund. They selected **** for delivery service not me. FULL REFUND OR GLOVES I ORDERED.

  Business response

  07/20/2023

  Hello,

  I am sorry for the confusion with the refund on the package that was returned to sender. The agent you spoke with originally should have issued a refund for the remainder of the shipping fee in accordance with our policies. The refund was issued on 7/11/2023 once the PayPal claim was closed. Please let us know if you need further assistance with the transaction.

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order #******* with HobbyTown.com that according to the website is "Powered by AMain.com, Inc." I reached out to the company on May 10th, 2023 because one of the items in my order, the the *** Mavic 3 Quadcopter Drone, was missing. I spoke with **********, the Customer Support Manager the following week. All of our conversations are documented via phone and via email. ********** shared he completed an investigation and could not replace Drone without a police report for the insurance claim. **** also indicated that there should be video footage to know if item was packaged. I asked for the video footage - **** did not respond with it. I followed up on March 22, 2023 with a police report from the **************, ** with the report number CAS23081-0185 from Deputy *********. On March 23, **** shared that he would begin an investigation, contrary to his previous statement in writing that he completed an investigation and required a police report to proceed. I brought this to his attention. He did not respond. On March 27 I request an update. ********** shared that HE completed an investigation & could not replace the item. I asked for documentation to support the investigation. **** shared that there were no written documents or documentation to reflect his investigation. I asked **** to share documentation of the insurance claim, which he requested to submit the claim - ********** shared that that he did not submit an insurance claim and that HobbyTown USA/Amain.com insures themselves so there is no insurance claim to file. All of this sounded like the most convoluted, frustrating, and nonsensical series of business practices and were very unprofessional. To date, I have not received a replacement or refund of the drone that I purchased. I am frustrated that this is what I have experienced. I would like a response to this horrible series of business practices and events. I was forthcoming with information and all this business did was lie and manipulate.

  Business response

  06/01/2023

  Your order did not qualify for a refund or replacement and we are not able to accommodate your request. Some of the things that we agree on are that the package was re routed at your request to a local pick up center where we agree that you picked the package up and signed for it. When a high value package is rerouted in any way our insurance is voided and additionally when a package is signed for, at that point we reserve the right to waive any insurance. One thing I will suggest to you is that the payment method you used (paypal) has a buyers guarantee, and it looks like you have not tried that. Im not sure if the same factors (signature and reroute) will void PayPal's buyer guarantee but there is no harm in asking them. 

• Initial Complaint

  07/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought an RC truck from these people. It cost $588. It lasted 3 weeks. Now it will not even turn on. I called the business and was told their was nothing they would do and hung up on me.

  Business response

  07/28/2022

  Hi *****,

  I gave you a call this morning and left you a voicemail. I would really like to talk to you about this most recent issue because I do want to solve it for you. But I also want to be clear that if you drove a rc car for 3 weeks and after that decided to return it for your money back, unless there is some mitigating circumstance that the item will not qualify for a return to us. 

  Amains policy on refunding new items: We 100% guarantee you will receive your item in perfect, brand new, working condition. If it is not perfect we will replace or refund or do whatever it takes to make that situation right. 

  Amains policy on refunding items in used condition: After a customer uses a rc car, we along with any other dealer of RC vehicles certainly can not guarantee a full refund if you decide to return the items. Certainly, in some cases a full refund will be given when it is the right thing to do. We are rather good at helping navigate the manufacturer warranty process and always can help with that.  

  I am certainly disheartened when you mentioned how your most recent interaction with us went. I was searching through our phone records and the last call I was able to find was when you called in last month about a vehicle different to one you are asking about now. In that case the manufacturer, Traxxas, rejected your warranty claim and we still solved the issue for you (at a complete loss for us). If you remember, despite the motor not qualifying under manufacturer warranty because of the condition of the item,  we still sent you a replacement. Based on our past interactions with you I would have hoped you can see that we always want to do our best to help. 
  

  Customer response

  07/28/2022

  I am rejecting this response because:  there is nothing in the response
  

• Initial Complaint

  04/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Date Ordered: Thursday, April 7, 2022 Order Number: ******* This item was advertised for sale with coupon (see attachment) and they showed "in-stock" status on their website which allowed me to order it. However it never shipped and the reason being THEY DIDN'T HAVE IT IN STOCK. TYPICAL BAIT AND SWITCH. They don't even have an ETA. See chat transcript.My desired resolution is that I need the item I bought shipped to me by the end of this week. If they can't they can ship to me a similar product AXI03013, AXI03005T1, AXI03022T2, AXI03000T2

  Business response

  04/12/2022

  I appreciate you reaching out to us. I was not able to reach you when I called you this afternoon but I did substitute AXI03013 per your request and added upgraded shipping (that will arrive to you estimated on Friday), so you don't have to wait for your back order. I am very sorry for the inconvenience to you and I hope you see that we did and will continue to do everything that is reasonable to make this right for you. 

  Customer response

  04/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me however I would have still preferred that they manage their inventory as well as that of the supply chain to avoid appearing suspicious. Now when I see their inventory status as "In Stock" I will have my doubts. 
  
  

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello my name is **** ,So what has happened is I made on online purchase on 2/9/2022 of ****** for a couple of items and when I checked out the website said payment declined . I was thinking ok wait an hour and try again because I just moments before transfered the money from my savings account. So I logged on to my banking app and saw the charge was pending I was happy but skeptical cause of the declined charge. So the next day 2/10/2022 I call and spoke with an employee and he said the order was not made so I asked to make the order I moved more money cause the original purchase was pending and made my order. I was told the happens cause of their fraud protections and that It will resolve within ***** hrs. During this time I emailed customer service and waited for a reply. The C.S.R did email me back 2/10/2022 she told me the same thing as the other employee and to wait it out. While I was being patient both charges on my card have settled 2/11/2022 I have called several times and even tried to call corporate office to get my refund on the "phantom charge" I have my bank statements and emails for proof and will provide what's necessary to get this resolved I was want my refund of ****** on the purchase I didn't make

  Business response

  02/15/2022

  We did inadvertently take an order twice. I spoke with the customer on the phone and explained our mistake, apologized, and refunded the customer.

  Customer response

  02/15/2022

  I am rejecting this response because:
  I did speak with **** today he told me he would personally handle the refund and email me a confirmation number he also stated I would receive a in-store credit for my troubles. I don't want to spend anymore with this company I just want my money that was over paid back. It has been 5hrs since we spoke I have received no email from him nor do I see the refund in my account I have attached a current screenshot as of 7:15 pm 5 hours after the supposed refund. Also I was contacted by the ********** she wrote that the refund was processed and everything's OK I just feel that this company is just lying to me I won't be refunded and I will have to take further action atleast I now have even more proof if I need to take this a step further

  Business response

  02/17/2022

  To whom it may concern,

  The customer has every right to be upset about the duplicate charge, but we have no reason to deceive the customer. The charge was the result of a system error that failed to create the first purchase attempt in our order system. Communication errors between the order system and the card gateway are extremely uncommon (maybe a 1 out of 10000 orders), but this can and does happen from time to time.  The refund for the duplicate transaction was submitted on 2/15 as stated, but the refunds are not instant. It typically takes ***** hours for a refund to be processed by the card holding bank and post on the card holders statement, but this processing time can vary between banks. A copy of the refund receipt has been attached to this message. We sincerely apologize for the inconvenience the duplicate charge has caused the card holder.

  -JB

• Initial Complaint

  10/19/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contacted AMAIN about returning a product outside of the return window and received approval and an ***. On the *** I selected to have the refund placed back on my original payment method, and paid $70 for shipping and insurance. When AMAIN received the return they issued me a store credit without a calling or emailing me. When I contacted AMAIN about the issue I was told that the return was too old to go back on the original payment method. Since I want cash, not store credit, this purchase is to buy another product using the credit so that I can sell it on **** or OfferUp. If AMAIN had been clear, I could have sold the original product and not lost $70 in shipping plus a bunch of time. Very frustrating!

  Business response

  10/19/2021

  We have resolved the issue in a favorable manner for the customer. 

  Customer response

  10/24/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

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