Complaints

This profile includes complaints for AMain.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AMain.com, Inc.

  2860 Fair St Chico, CA 95928-8804

  
• 

  AMain.com, Inc.

  2065 Dr Martin Luther King Junior Pkwy Chico, CA 95928-4426

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed online on 11JUL2024 for two pair of Specialized Men's Body Geometry Dual-Gel Gloves, color Red, size Large. Their part number shows 67019-1024. These gloves are for my son, who is completes in Junior Road Racing. My **** ending in 0485 was charged immediately despite the order not being filled. The item was shown on backorder each month, with an email sent to me with the option of continuing the backorder. I opted to continue the backorder each month. On 31DEC2024, I received the same email, with the option of "If you do not wish to wait, you can do nothing and your entire order will automatically be canceled on January 3, 2025." On January 3, 2025, at 9:01pmEST, I received an email titled "Performance Bicycle Order Refund", meaning this order was cancelled by the store on their own will prior to the end of January 3, 2025 deadline of opting in or out by myself. Since this company is headquartered in *****, **, they cancelled this order 6 hours prematurely. When I opened the order, it stated "You have received $37.07 in Store Credit as a refund for Performance Bicycle Order #********." This is NOT a refund. I never received a product from this company and they failed to produce. Summary: I ordered a product online. The company failed to produce said product for 6 months. The company cancelled my order 6 hours prematurely, prior to their January 3, 2025 deadline. If the cutoff period begins on January 3, 2025, then that needs to be specified. I never received a product from them, thus did not make a "return". This company decided to keep my money and offer me a "Store Credit" despite me not shopping with this company (I never received a product). A full refund to my credit card ending in 0485 is the only resolution.

  

  Business Response

  Date: 01/16/2025

  We have been in contact with the customer and resolved the issue in a way that the customer let us know they were satisfied with. 

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:11/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -The Date of the Transaction is October 21 2023.-Date of Return Shipment November 2 2023 -I purchased a product for a total of $161.61 - Eclat Trippin Cortex Freecoaster RHD bmx wheel (*****************************************************************************************************************)-The product description listed by Amain.com LLC via their webpage Danscomp.com describes this BMX wheel as : The Cortex Freecoaster also fixed another big problem that caused some freecoasters to become loose over time with unwanted play in the hub. WTP has paired it to their Trippin rim that has 3 oversized 6mm pins at the seam to make it a bombproof-The product on arrival evidently showed signs of having Lateral Run Out beyond 3-4mm of play in the hub. I checked other online resources for reviews on the product from other buyers and those buyers are having the exact same problem.-The product page listed by Amain.com LLC via Danscomp.com as describes that items will ship in 3-4 days. However, the item was confirmed to be shipped 7 days after purchase. 3 days later than promised. After speaking with customer service representative ************** about the supplier and my safety concerns; 1. I have determined that Amain.com LLC shows no signs of being held accountable for false advertisement.2. The supplier providing the defective wheels to Amain.com LLC are discounting the defective item in order to sell out of stock before the effective discontinuation date on the product. Amain.con LLC refuses to acknowledge that the sale of this product could potentially lead to grave injury or death because the supplied wheels are manufactured with critical defect. Amain.com LLC does not product test their drop shipped items as described Hunter J 3. The resolutions Hunter J provided to me are: duplicate replacement for a defective product, warrantied repair at an authorized bicycle store, and or a 20% coupon for next purchase.Ive wasted too much time. Help

  

  Business Response

  Date: 11/14/2023

  The customer returned the item and we refunded Them in full.

  Customer Answer

  Date: 11/14/2023

  I am rejecting this response because:

  The complaint was originally filed because my product was defective. I demanded there is an exchange for a wheel non identical to the defective wheel.

  The exchange was arbitrarily rejected by Danscomp and Amain.com. They returned my money, however I was never compensated for false advertising. Nor was I compensated for time lost in the process of shipment and return shipment.

  Therefore, I reject the response from Amain.com LLC.

  I wish to hold the company Amain.com LLC accountable for all my injunctive relief.
  

  There should be and will be consequences for all companies who refused to be held accountable for falsely advertising, scamming customers, and inflating shipping times because of their lack of product testing. 
  

  -Sincerely 

  *************************

• Initial Complaint

  Date:07/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order bicycle gloves to be delivered to my neighbor. ************************************** **. *********** sent back said delivery was refused. It was not. Company refunded price of gloves and not shipping charges. Contacted twice no help. Contacted PayPal and waiting on their reply. I want gloves or a 100% plus shipping refund. They selected **** for delivery service not me. FULL REFUND OR GLOVES I ORDERED.

  

  Business Response

  Date: 07/20/2023

  Hello,

  I am sorry for the confusion with the refund on the package that was returned to sender. The agent you spoke with originally should have issued a refund for the remainder of the shipping fee in accordance with our policies. The refund was issued on 7/11/2023 once the PayPal claim was closed. Please let us know if you need further assistance with the transaction.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order #******* with HobbyTown.com that according to the website is "Powered by AMain.com, Inc." I reached out to the company on May 10th, 2023 because one of the items in my order, the the *** Mavic 3 Quadcopter Drone, was missing. I spoke with **********, the Customer Support Manager the following week. All of our conversations are documented via phone and via email. ********** shared he completed an investigation and could not replace Drone without a police report for the insurance claim. **** also indicated that there should be video footage to know if item was packaged. I asked for the video footage - **** did not respond with it. I followed up on March 22, 2023 with a police report from the **************, ** with the report number CAS23081-0185 from Deputy *********. On March 23, **** shared that he would begin an investigation, contrary to his previous statement in writing that he completed an investigation and required a police report to proceed. I brought this to his attention. He did not respond. On March 27 I request an update. ********** shared that HE completed an investigation & could not replace the item. I asked for documentation to support the investigation. **** shared that there were no written documents or documentation to reflect his investigation. I asked **** to share documentation of the insurance claim, which he requested to submit the claim - ********** shared that that he did not submit an insurance claim and that HobbyTown USA/Amain.com insures themselves so there is no insurance claim to file. All of this sounded like the most convoluted, frustrating, and nonsensical series of business practices and were very unprofessional. To date, I have not received a replacement or refund of the drone that I purchased. I am frustrated that this is what I have experienced. I would like a response to this horrible series of business practices and events. I was forthcoming with information and all this business did was lie and manipulate.

  

  Business Response

  Date: 06/01/2023

  Your order did not qualify for a refund or replacement and we are not able to accommodate your request. Some of the things that we agree on are that the package was re routed at your request to a local pick up center where we agree that you picked the package up and signed for it. When a high value package is rerouted in any way our insurance is voided and additionally when a package is signed for, at that point we reserve the right to waive any insurance. One thing I will suggest to you is that the payment method you used (paypal) has a buyers guarantee, and it looks like you have not tried that. Im not sure if the same factors (signature and reroute) will void PayPal's buyer guarantee but there is no harm in asking them. 

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an RC truck from these people. It cost $588. It lasted 3 weeks. Now it will not even turn on. I called the business and was told their was nothing they would do and hung up on me.

  

  Business Response

  Date: 07/28/2022

  Hi *****,

  I gave you a call this morning and left you a voicemail. I would really like to talk to you about this most recent issue because I do want to solve it for you. But I also want to be clear that if you drove a rc car for 3 weeks and after that decided to return it for your money back, unless there is some mitigating circumstance that the item will not qualify for a return to us. 

  Amains policy on refunding new items: We 100% guarantee you will receive your item in perfect, brand new, working condition. If it is not perfect we will replace or refund or do whatever it takes to make that situation right. 

  Amains policy on refunding items in used condition: After a customer uses a rc car, we along with any other dealer of RC vehicles certainly can not guarantee a full refund if you decide to return the items. Certainly, in some cases a full refund will be given when it is the right thing to do. We are rather good at helping navigate the manufacturer warranty process and always can help with that.  

  I am certainly disheartened when you mentioned how your most recent interaction with us went. I was searching through our phone records and the last call I was able to find was when you called in last month about a vehicle different to one you are asking about now. In that case the manufacturer, Traxxas, rejected your warranty claim and we still solved the issue for you (at a complete loss for us). If you remember, despite the motor not qualifying under manufacturer warranty because of the condition of the item,  we still sent you a replacement. Based on our past interactions with you I would have hoped you can see that we always want to do our best to help. 
  

  Customer Answer

  Date: 07/28/2022

  I am rejecting this response because:  there is nothing in the response