ComplaintsforChino Hills Ford
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Complaint Details
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Initial Complaint
10/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
My credit was ran a day after visiting the dealership. I visited the dealership on Sunday 10/10/21 and specifically asked that they not run my credit since we had not come to an agreement, I left the dealership without making a deal and the following day 10/11/21 I was contacted by *** with an offer per his manager *** and they had ran my credit without my permission. They didn’t tell me than they ran my credit I discovered through credit monitoring they had made an inquiry. I did purchased a vehicle from another dealership after leaving their dealership. This was wrong for them to do this it’s dishonest. Just disappointed especially since my credit took a hit due to their irresponsibility.Business response
10/20/2021
Client gave us permission, to pull credit. I have attached a copy of the sign wet signature. Please let me know how else I may help..Thank You,AliInitial Complaint
09/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I dropped off my white 2018 Ford Focus hatchback on July 7th. The transmission was shot, but was under the Ford warranty still. I know it's not their fault, but It's been 3.5 months of ubers and rental cars and they still don't know when the part I need will be in stock. I have called asking for a rental car until the car is fixed, but always told "we don't have any at the moment". I start my CPA job on October 20th 2021....and there's no if's about it...I will need a car. I have tried to be patient, but 3.5 months of no car because the transmission was shot at 53,000 miles....well it's not my fault. I need a solution.Business response
09/28/2021
The current part is on national back order from Ford. We have no control on the parts arrival time. We did reach out to Ford for this client to see if the can offer some assistances. We are waiting for a response from Ford currentlyCustomer response
09/28/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have traded in this car. with them for a new carInitial Complaint
09/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my car in because it was having issues that resulted from a manufacturer mistake. They were replacing my engine and had my car for 42 days. Within those 42 days I was never informed of the status of my vehicle. I understood that due to covid, there were delays. I called several times and wash told that someone would call me back to update me but I never received a phone call regarding the status of my car in 42 days. The only person who would call me was a sales man who was trying to make a sale off of me. He kept asking me about my job and commented that “ I must make a lot of money”. After calling corporate I was informed that my car was put back together but the leak was still there so they needed to take it apart again and it would be ready in a week. The next day I was informed that my car was ready. I picked up my car that day and had a terrifying drive home. Going 80 on the freeway my car instantly dropped 20 miles. The car was in worse shape and I could have been hitBusiness response
09/13/2021
UPDATE :Car was towed from Star Ford on Thursday, they did not want to touch it. We will look into what's wrong with the vehicle and will keep you posted.***
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Customer Complaints Summary
13 total complaints in the last 3 years.
2 complaints closed in the last 12 months.