Complaints

This profile includes complaints for Jacuzzi Hot Tub's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jacuzzi Hot Tub

  14525 Monte Vista Avenue Chino, CA 91710

• 

  Jacuzzi Hot Tub

  22324 Temescal Canyon Rd Corona, CA 92883-4622

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2) 5 packs of spa cleaner on February 16, 2025. I was never given a tracking number or confirmation of shipping. About a month later I called to see what the problem was and found it had been shipped but for some reason was returned. It was not resent. I called again and talked to ******* who said she would resend it. I called again a week later and was told that it was too soon and it had not yet been shipped. I was also told by everyone I talked to, ***************** & Caliesha, etc., that they would email me a shipping date and tracking number. I was never and have still never been sent an email with shipping information. I called again on 4/9/25 and was given another promise to solve the issue. I called again on 4/10/25 and was given a tracking number. I found out from that that it had also been returned. I called again on 4/14/25 and was told again it would be resolved. That same day as a result of my phone call ******* called me and again promised the product would be delivered. She said ***** did not deliver to that address which is not true. I just want the product I have already paid for to be delivered to the address I have given them and I would like to be given a shipping date and a tracking number.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase: 6/9/16 I paid $15,448 for installation and jacuzzi Deluxe Therapy Tub - Model 5229 They agreed to a lifetime warranty. I notified them November, 2024 that the door to the tub was broken, the mechanism was frozen and can not be shut. I am unable to use the shower/tub. I sent documentation and have been struggling with them. They said they no longer make the parts but to call a service tech. that lived an hour away. I called and he was the rudest man alive. I called jacuzzi back and stated he refused to help me and that he would not be entering my home, they proceeded to tell me that the "refunds" are on a case to case basis. That since Covid they no longer are making the parts I need. I was told to call back weekly to see if management has made a decision yet. I've called 3 times now, and they promise a manager will call me to discuss this within an hour and have never been called. I am unable to use the shower/tub and am looking for resolution so I can once again shower in my own house.

• Initial Complaint

  Date:09/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My jacuzzi had a seal fail and I have been frustrated with the laval dealer and decided to call your company. When i describedthe problem the person kept referring my to the local dealer. I didn't want to deal with the local dealer. I spoke to jacuzzi customer service and was hung up on. I called back and was yelled at. I was on hold but the phone system was not muted correctly and i overheard the conversation between *********************** whom claimed to be the supervisor of customer service and another woman who said she would just take my info and I would just forget about it. This is not the way to treat customers.

  Business Response

  Date: 09/11/2024

  
  Were so sorry to hear about your experience. We reviewed the conversations and address your concerns internally. After reading the case between the two calls.The agent was correct. We do not sell to the public Hot Tubs or Parts.  It is our policy to refer consumers to retail stores in their area. We can only refer consumers to our dealers.
  Representatives would need to know which parts you are look for to assist you. For example,temp sensor, Pump 1 Flow switch to give our correct part numbers. You were requesting a pump you desire to replace.
  
  Unfortunately stating just the location of pump is not enough information for a representative to give a part number.
  
  Here are the four pumps in your spa. So, when you find the one you need you have the part numbers.
  
  Pump 1 6500-352
  Pump 2 6500-352
  Pump 3 6500-365
  Circ Pump 6500-907
  Thank you for your feedback. Good Luck with repairing your hot tub.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of the complaint is it's a Jacuzzi Hot Tub from the date of purchase the jets are not operating correctly which the company was well aware of we're asking for a refund or replacement due to the fact's we don't want to go through a rebuild or refurbished product which I would've never paid full price for but their policy says they have the right to repair if that's the case I would've purchased a used product instead of purchasing a new one at full price. This discussion has been going on for months with ************** with no service ever scheduled. The Jacuzzi hot *********** is well aware of the issues with the Hot Tud's they're selling. The hot tubs that were built in 2021 and 2022 had issues with the lounge part of the hot tub which Jacuzzi was well aware of but still sold the product. And they say they have the right to fix it on the customers property after they knew the product hit issues before it was even delivered looking for a refund or replacement Complaint was file with Jacuzzi complaint was assigned ID ********.

  Business Response

  Date: 07/02/2024

  *****,

  Were so sorry to hear that your spa purchase has not quite met your expectations. We have reached out to your dealer to investigate your claim. They informed us that they recently set up a service for 07/12/2024.

  We want you to feel confident that we stand behind our product and were always willing to provide as much support as we can to you. Thank you!

   

  ******

  Customer Answer

  Date: 07/02/2024

   I am rejecting this response because:
  
  My reason for rejecting this response is that the Jacuzzi hot tub was damaged or broken before was even delivered to my house due to the history of problems for that particular model so I feel that due to the fact that you have the right to repair it does not fall under this pretense so I would like a refund or a replacement the only reason I agreed to the repair was because I was informed by my lawyer not to deny any Request.

  Business Response

  Date: 07/09/2024

  Thank you for your response.  I will follow up once the repair is completed.

  Customer Answer

  Date: 07/10/2024

   I am rejecting this response The reason for the rejection is that I requested a refund or replacement. The product I purchased was broken before was even delivered to my property to tell me that it has to be repaired. Not Fair to the customer. I paid full price for a brand new product not a product that is damaged and not working properly on day one if that was the case I wouldve went out and purchased used one for half the price I purchased this product for please advise thank you
  

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Jacuzzi J-475 and was delivered on 10/26/2023 which is still under 1 year warranty. I noticed one of the drink holder lights is not working so I called but even with 1 year warranty they are still trying to rip you off with a trip charge which means we are basically paying to fix the jacuzzi that is not at our fault. This is ridiculous. They just want to sell the product and when it's sold they do not care. Anything under 1 year repair should be covered by manufacture like most of companies do. Do not buy from them, the worst customer service that you will deal with.

  Business Response

  Date: 06/12/2024

  Thank you for taking the time to contact us to explain the issues that
  occurred.  We regret any inconvenience you have experienced. There will be no charge for parts or labor to repair the defect, although providing access to affect the repair is your responsibility
  as the spa owner. You may be assessed reasonable repairman travel mileage
  charges. In the event that the spa is removed to a repair facility for repair and
  reinstalled, the cost of removal and reinstallation will be your responsibility
  as the spa owner. I have included a copy of the warranty for you J400 Series hot tub. I can offer filters as a one time good will. 

  Consumer Service 

  Customer Answer

  Date: 06/12/2024

   I am rejecting this response because:
  
  I want the first repair to be all covered as this is a new jacuzzi I bought. It does not make sense where the owner has to cover for all repair trips. This means you could be selling defective products and with parts that won't work in less than a year because you can always say owners are responsible for all trip charges no matter how bad quality the product is. Please do not buy from them.

  Customer Answer

  Date: 07/02/2024

  No repair has been made yet. The company didn't offer to cover the repair.

  Business Response

  Date: 07/02/2024

  Thank you for taking the time to contact us to explain the issues that
  occurred.  We regret any inconvenience you have experienced. There will be no charge for parts or labor to repair the defect, although providing access to affect the repair is your responsibility
  as the spa owner. You may be assessed reasonable repairman travel mileage
  charges. In the event that the spa is removed to a repair facility for repair and
  reinstalled, the cost of removal and reinstallation will be your responsibility
  as the spa owner. I have included a copy of the warranty for you J400 Series hot tub. I can offer filters as a one time good will. 
  Consumer Service 

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1: I purchased a Jacuzzi brand Freestanding Jetted Tub via a third-party reseller. The tub is under warranty, It developed a leak after a few months and about 2 dozen uses. I called Jacuzzi (3/11) Warranty in ***** to ask for help. It took over a month for me to convince them that it was in fact under warranty. I didn't have the serial number - but the PRO number for shipping from them to me was provided clearly showing the unit was under warranty. OK, that settled the warranty issue. 2: Jacuzzi wouldn't send a repairman until I took the tub apart myself. It's 2 pc's, takes 2 people 10 min, and send them pics. I paid a helper to do this. On April 30th I sent photos to the assigned repairman **** who looked and requested parts to be sent to me. Over the period of 2 months over 60 text messages between ** and I occurred. Over two dozen emails, and many phone calls to the service center .3: Since 3/11/24 I have sent over three dozen requests via email, and followed up with phone calls to no avail. 4: 3 agents: 1st ************************* - ***************** Specialist II ************ - Awful to talk to, it took a month of back and forth she was rude. 2nd: *********************** ************ Told me she was waiting for 'headquarters' to give her the go-ahead for repair. She stopped replying to emails and phone calls weeks ago. Last week I asked for a spec sheet for the parts so I could do it on my own, 3rd, *********************** the so-called service manager does not return calls. In a nutshell, this situation has literally brought me to tears. I joked with them saying: does the dishwasher repairman tell the end user to pull the unit out and take a picture? Then not send a rep, and not return calls? Finally, I gave them a one-star rating online, and at that time read about the same people that are doing this to me. Same names and the same really bad attitude. I purchased Jacuzzi brand thinking it was the best! Woe is me ! I'm upset beyond belief.

  Business Response

  Date: 05/30/2024

  Good afternoon,

   

  We are happy to assist with any warranty related services. I believe that you are being help with getting service. under case ********. Please contact our indoor bath warranty department for updated information on your warranty case. 

   

  Thank you,

  Jacuzzi Luxury Bath Consumer Services

  Customer Answer

  Date: 05/31/2024

   I am rejecting this response because:
  

  I have a e mail log of over 3 dozen communications with Jacuzzi.  They do not respond. 

  There is a phone log with them as well.  They say they will get back to me.  They don't.

  The day I sent the complaint into your company, i received a call.  *********** manager told me they had a new software system and they would work on my problem. I have not heard back since that date.  

  IN THE MEANTIME, All I asked for at this point was a spec sheet for the parts.  They look like simple plumbing parts.  I can hopefully buy the parts at a local plumbing supply house, and get it done myself. THEY NEVER SENT THE PART INFO!!  

  This tub has been broken since March.  They know I have been requesting help and there is NO REASON for me to call them yet again. It is a waste of my time.  Their response is total BULL C*** because they know I am waiting for help.   

  SEND THE PARTS LIST with SPECS and l will have it fixed myself.   This is the worst company I have EVER and I mean EVER had to deal with .  This is a warranty issue and they have failed miserably to help me.  

  Thank you for your attention, and I truly hope you can get me a spec sheet. 

  Business Response

  Date: 07/09/2024

  Hi *******,

  Below is the email we sent to confirm the conversation ************** and our representative *************************** had regarding her repair. Advising it needed to be delayed due to ************** leaving for ******** until September.  Please let me know if you have any questions.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a jacuzzi bath tub for my master bathroom renovation project, purchased in February 2024. I spent around $4.3K for the tub.After delivery, my contractor hooked up to plumbing to test, when we found out the tub had a slow drip leak out the side. Since brand new and under warranty we contacted Jacuzzi to help out.The Jacuzzi warranty team assured me the tub would be repaired. The warranty rep said he would contact us in 24 hours to schedule a repair technician to visit. Five days went by, with no followup or callback from Jacuzzi. After many emails and calls to Jacuzzi with no responses or callbacks, I eventually got through to the warranty team again. They said they were still looking to schedule a technician. A week later after many more attempts to contact, I got through to their warranty team manager. He said they couldnt find a service technician in my area (the ***************** Area!) so were still looking. After that, weeks went by where I called, left voicemails, emailed, and had the regular customer service lines request callbacks for me with the warranty team, but they never responded to anything.More than 1 month went by, and the Jacuzzi sales rep who sold us our tub tried to help out with our case; she also could not get any support from the warranty team. She said after contacting her management, they would just send me a new tub, since the warranty team was non-responsive. For all I know, my tub could have just a broken hose or a tiny hole to patch, yet their solution is to have me scrap the first tub. This is a nuisance for me - I need to pay for removal, disposal, and another installation. Its also a bad solution for the environment.3 more weeks have gone by since, and although Jacuzzi says a new tub is shipping, I still have no re-order confirmation or tracking info about a new tub. Its now been 2 months, I still have a faulty tub, and no confidence in line of sight for Jacuzzi to resolve this. Their "warranty" seems like a scam.

  Business Response

  Date: 05/20/2024

  Good afternoon,

   

  The issue is being resolved with a warranty replacement for the unit at no charge to you. Under the warranty terms and conditions a replacement unit is being sent out. You can contact ******** Services at ************ with your order confirmation number *********. We apologize for the delay as we are maneuvering through a new system that was implemented as of 4/1. 

   

  Thank you,

  Jacuzzi Customer Support

  Customer Answer

  Date: 05/24/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I sincerely hope that Jacuzzi can improve their systems so that warranty issues with their products can be inspected for repair before scrapping what could potentially be a fixable product. And I'd advise for them to improve their warranty team support for other customers, so that process does not require the consumer's communication to be handed off amongst many members of their support team, have no responses from some Jacuzzi support representatives, and require escalation to customer support director to get support after 2 months on an open case.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Jacuzzi spa tub that is under warranty. I have been talking with this company by phone and email and was told the failed part would be replaced under warranty. It has been over a month and the part has still not shipped. I continue to be told that they have a new system and it is not working correctly to process orders, etc. My tub is currently out of use due to this part failure. They show the warranty is approved, but not shipped. I do not see the issue with just boxing a part and shipping it. I would like this resolved asap. Thank you.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The base of a Jacuzzi Tub I purchased cracked. This should be repaired or replaced under Jacuzzi's limited Lifetime warranty. However, they have stalled this request since December of *********************************************************** phone calls.

  Business Response

  Date: 04/09/2024

  Hello *******************,

  In reviewing your case on file 06340320, Correspondence on this case in regards to your limited life time warranty is still on going. We show you are in communications with the **************** Manager ******. Please feel free to contact him at ************ and ask for him specifically. 

   

  Thank you,

  Customer Answer

  Date: 04/10/2024

   I am rejecting this response because:
  
  Yes, you are correct that the case is still opened.  However, this case has been opened since December 21st, 2023.  There is absolutely no urgency or professionalism from your current team in attempting to resolve this issue.  It took weeks, then a month before your team members will respond to my emails or calls.  This most recent communication from your Regional Manager took an email on February 14th, and 3 phone calls before finally someone taking my call on ***** 4th.

  On that call, they said they didn't receive the requested picture.  How hard is it to ask the customer for the picture again?  I've resent that picture and more within the same day, and still, no reply after another week.  Do I need to wait 2 months now before they reply again?  

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a new J-345 Hot Tub (Serial Number **********. It was delivered and installed by **************** on December 8, 2024, and we have had several problems with it. Although **************** did a good job with delivery and set up there were several manufacturing issues with our hot tub. The lights under the hydrosoothe massage pillow, one of the cup holders, and the main light in the tub did not work upon delivery. The light issues were finally resolved after three service calls. The biggest issue was the hydrosoothe pillow. This also did not work upon delivery and was one of the major reasons we purchased this hot tub. I reported this to my local dealer and they needed to come out multiple times to fix it. The service technicians determined that the water line to the hydrosooth pillow had a kink in it and they had to tear out the factory installed foam insulation to access it and then they had to use aftermarket blanket insulation to cover it back up. The main reason that I spent the extra money on this brand/model was because I was told it had superior quality and components. I understand that all hot tubs need maintenance over time but these features didn't work on day one. I don't think it's acceptable for an owner to have to agree to have their factory-installed insulation ripped out and replaced with after-market insulation within the first week of ownership. I live in Northern ******** and it gets very cold in the Winter. One of the reasons I chose the Jacuzzi j-345 over the Bullfrog Q7 because I was told it had superior insulation. After two weeks of ownership, my factory installed foam insulation was ripped out and replaced with aftermarket insulation. This is going to reduce the energy efficiency of my tub, cost me more money to maintain, and potentially cause additional problems in the future. I think my local dealer did the best they could to address these manufacturing problems but I expected Jacuzzi to make this right. Due to these issues, we couldn't use our new tub for the first two weeks we owned it. These quality issues should have been discovered and addressed before our tub left the factory. My local dealer provided me with contact information for Jacuzzis customer service department and told me to contact them directly regarding manufacturing defects.Per my local dealer, I reported the issue to Jacuzzi on December 21, 2023 (Case No. XXXX9612) and requested a partial refund for the damage to my hot tub. On December 28, 2023, I received a short response from Jacuzzi stating that it doesn't give reimbursements or refunds for repairs. I explained to Jacuzzi that this was a manufacturing defect on a brand new hot tub a not a repair, maintenance, or part failure issue that is handled by the parts and labor warranty. On January 5, 2024, I requested that this case be reevaluated by a supervisor or manager. I didnt receive a response so I submitted another written request on January 10, 2024. On January 10, 2024, I received an auto-generated email confirming that Jacuzzi had received my complaint (New Case No. XXXX7016). This email stated that one of their agents would be in touch with me shortly. It has been over a month, and Jacuzzi has not contacted me to resolve this.We saved up for this hot tub for several years and so far our experience has been really disappointing. I requested a reasonable partial refund for the manufacturing defects and damage to my hot tub (tearing out my foam installation and replacing it with after-market foam insulation), and cant even get a substantive response from Jacuzzis customer service department.I am filing this complaint in hopes that Jacuzzi will do the right thing and address this. We spent approximately $15K on this hot tub, and I think we deserve a partial refund or some other type of compensation for the damage to our hot tub and the other manufacturing defects described above.

  Business Response

  Date: 02/16/2024

  Our records show that all repairs were completed under the terms of the limited warranty manufacturing defects. Due to the issues you experienced with the product the dealer gifted at no cost SmartTub monitoring systems with free labor on 12/15/2023. The value is about ***** with labor. You asked for monetary compensation and we advised in that email this is not something we do. After speaking with your dealer, your spa claims you experienced no down time they went and purchased foam so that you did not experience any down time.  The repair to the lights which would not cause down time and the kinked hose can happen in manufacturing when the foam drys that repair took one day to fix.  I spoke to the owner who has advised that as soon as the weather permits, they will remove the temporary foam and will replace it with factory foam we sent back on 1/11/2024. We have extended your warranty for 6 months and your dealer is aware of that extension. We do not give monetary compensation. Through this whole process your dealer has been in contact with you.  And we have been in contact with your dealer.

  Customer Answer

  Date: 02/21/2024

   I am rejecting this response because:  Jacuzzi incorrectly states that there was no "down time" due to the manufacturing issues (lights and kinked water line). That is not true.  As the owner, I can say that there was definitely down time during the several sevice visits that were needed to fix these issues.   I also could not allow my family to use a hot tub that was experiencing electral issues with the lights and had a kinked water hose.   I want to make it clear that I have no issue with how my local dealer treated me and I think they did their best to make fix problems with a brand new hot tub that should have worked propertly upon it's initial delivery and setup.  My wife and I paid a lot of money for this hot tub and believe that these issues could have be avoided if more extensive quality control measures were in place. I contacted Jacuzzi regarding these issue because this was a manufacturing problem on their end. I filed this complaint with the BBB is because ******* never responded to my January 5th email to customers service.  The email I received back from them on January 5th stated that one of their agents would be in touch with me shortly.  They didn't respond to me so I filed this complaint in hopes that they would respond to my complaint.  For the reasons provided above, I am requesting the Jacuzzi extend my factory warrenty for a period of two years.  
  
  
  

  Business Response

  Date: 02/29/2024

  Thank you for your response. We regret any inconvenience you have experienced thus far. Your warranty has been extended for 6 months. We are not able to extend the length you are requesting. Our apologies for the non-response on January 5th our system logged your case as a duplicate. Because the body of the email was identical for the same case we had open for you. I have reported your concern to our IT department thank you for that feedback it helps us to improve.