Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to get my zizo wireless iPhone 13 ZIZO BOLT Bundle iPhone 13 Case Warranted and they told they would warranty it but I got to pay 10 bucks shipping but should not have to pay the shipping or any for the warranty seeing it called a warranty and my phone case broke and I want it replaced no cost to me for the item and no cost to me on shipping please

  Business Response

  Date: 06/21/2024

  Hi! 
  
  Thank you for sending over this to us! We would love to help support you in the replacement of the iPhone 13 BOLT Cover. We are fully supporting the replacement of your bundle (The full 50$ on a replacement) but we are simply asking for the S&H for our team to send you the replacement. We did not sell the product at 50$ towards you but an authorized reseller has. 
  
  As a comparative example, think of Apple Products at Target. Target can sell an iPhone but the warranty & repairs are done by Apple. Similarly, we'd extend our support to you best we can but cannot waive the fee charged to us by Shipping Carriers such as ********* Etc. 
  
  Best, 

  Customer Answer

  Date: 06/21/2024

   I am rejecting this response because:
  
  I should have to pay Shipping and handing Seeing if a warranty and I will not do that, my lawyer said I dont have to do that so get back to me otherwise my lawyer will deal with it

  Customer Answer

  Date: 06/27/2024

  Trying to get my case warranted and cover 100% and I should not have pay nothing no shipping or a time on a case 

   

   

  I should not have to pay shipping or the price if the case if u am warranting it 

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a cell phone case in June of 2023. Warranty for a year. I reached out to them to get a replacement. I was sent online and picked out the proper case. Was charged ***** for this. I received the case and they had sent the wrong one. I reached out to them again. They told me to go to the postal office and once again spend another $14 dollars just to send it back. Once this was completed I would than have to spend another 14 dollars just to get the proper phone case that they made a mistake on. I have tried to reach out several times and each time, I was treated poorly and never given a resolution to the mistake they had made. I believe they make this process difficult because they do not want people to use this warranty. With this case failing, my cell phone screen cracked and now have to replace thus

  Business Response

  Date: 05/20/2024

  Hey! Sorry to hear about that, please let us know what address we can send a replacement towards and the available case for your S23 Ultra. 
  
  Best, 

  Customer Answer

  Date: 05/20/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I'm not sure why it had to be taken this far. Treat people right 

  Eric 

  1880 ****** lane 

  Malabar Fl 32950

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a cell phone case with a lifetime warranty. MotoG Stylus 2022 on 5/24/2023 for the price of $49.99. At location ****************** Highway ******* ** *****. On 10/10/2023 I had went on their website to where I registered my phone case the day it was bought. I filed a claim on that page. I attached 3 pictures informing them that I need my case to be replaced. On 10/16/2023 I received an email stating that that their system doesn't allow them to view my images. Could I please send them through email along with a picture of my receipt of purchase. Which I did on 10/19/2023. On that same date the replied that they discontinued that phone model case. And the only thing they could do is offer me a $20 store credit online. In return I emailed them on 10/22/2023 that I had bought the warranty for $49.99 with a lifetime replacement. That a $20 online store credit was not acceptable. I have only had my phone case for 5 months and if they no longer carried that product that I should get refunded for what I paid for. So I can buy another case else where. A $20 dollar could on their website was not going to replace what I needed. And that I was very disappointed. on 10/23/2023 they replied that's all they can offer. so on 10/23/2023 I replied back asking where I can get the warranty that I paid for because I felt that I was being taken advantage of by paying for a warranty that was lifetime and I could not even get it replaced once. On 10/24/2023 They replied that they no longer carry that case. So I last reached out on 10/31/2023 to inform them that I'm filing a complain. Or we could settle by them returning the money I paid for the warranty or replacing my case with the same case or one of equal value. Which I believe was only fair. That was my last contact

  Business Response

  Date: 11/13/2023

  Hi! 
  
  Thank you for letting us know about the situation here. What I can do on my side: Provide a discount code that covers $49.99 dollars for any product purchased through ZIZOWireless.com. Because we do not make any money from sale directly at point of sale, think *************** at Best Buy Warranties vs. purchased directly at the Apple Store. 
  
  Would that be a reasonable resolution to you? Please let us know and we'd be happy to help. 

  Customer Answer

  Date: 11/15/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  My email where code can be sent is ...

  ************************

  Customer Answer

  Date: 01/09/2024

   I am rejecting this response because:
  
  Hello
  My name's is ******************************* complaint # ********
  I filled a complaint and they offered to refund my money through their website. I never received the refund. Can you please look into this and open my case back up? 
  Thanks, ******************************;
  ************
  

  Business Response

  Date: 01/23/2024

  Hi! 
  
  Can you share with us the amount of the refund or another method of identifying your case ID? We'd love to extend the proper amount of the refund towards you
  
  Best, 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 of the ZIZO wireless cell phone cases for a brand new phone I purchased back in October of 2020, a Samsung Galaxy A51 5G model. I bought 2 cases so that if/when one broke I would not be without one while I was waiting for a replacement. The main reason I purchased these particular cases were the lifetime warranty, but also the protection offered, reviews, styles available and finally the price. Back in late 2022, after about 2 years of usage, the 1st case starting having issues and the kickstand broke. I swapped cases and called the company, but nobody ever answers the phone or calls back when you leave a message. I tried emailing them, but again I received no response. I tried doing an online chat directly from their website, but got no response other than an automated one. I've called the Belaji Trading company and finally spoke to a real person, but he wanted me to send him all of my personal information and said he would look into it and pass the information along to see if he could help. I'm not giving a random person all of my information, not with identity theft being so prevalent. I want to know how and why this company can get away with selling their garbage products in major cell phone stores and online claiming to offer a lifetime warranty, but when their products eventually break they close up all roads of communication and ignore people who have paid good money for their products. This is a company that needs to be investigated and closed down. They make other sellers look bad and clearly have no intention of actually honoring their warranty. How can they falsely advertise something they do not honor? That is theft by deception and they need to refund everybody who has ever purchased their products. It's not even about the money, it's the fact that a company gets away with ripping off countless people and not being held accountable.

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 life time warranty phone cases one after the other broke so I had one to use while the broken one was being replaced.clearly states life time warranty and both broke the same day.they played games with me saying one thing doing another and trying to require me to pay 10$ for shipping after I wasted 100$ on 2 faulty products that both broke the same day of purchase. I tried to have them honor their warranty but keep insisting that I'm supposed to pay 10 for shipping then have dealt with 2 other companies other than the original company I purchased the case from.. went from a metro store that it was purchased in then to zizowireless then to someone else that led me to a company that had me talking to a ai computer that did nothing to honor their word..there trying to play terms of service but you have to go to another website and each site has different terms of service that I'm tired of going in circles with..

  Business Response

  Date: 05/16/2023

  HI! 
  
  Thanks for reaching out to us regarding your Lifetime Warranty for the ZIZO Bolt Cover - Nokia G400 5G. 
  
  This is a product that is sold through our authorized resellers, in this case, we do not have any commission or collect the full amount of the payment from our reseller. Think of Nokia as the manufacturer and dealers like T-Mobile as the owner of the item. We would love to replace the whole entire KIT for you, which means, the Tempered Glass, Holster Clip, Case, Kickstand, & Lanyard would be apart of the whole replacement. This will allow you to have a whole new item for the cost of the S&H for us to get it to you there. Unfortunately, we do not make anything on this, as this is us, simply, honoring our Lifetime Warranty for you. 
  
  Thank you for being apart of the ZIZO Family. I can share the warranty request from ZIZOwireless.com if you'd like :-) 

  Customer Answer

  Date: 05/16/2023

   I am rejecting this response because:
  They done nothing but have a ai system respond I'm not asking for a entire new anything..I'm asking for what broke to be replaced..if they didn't hear I bought 2 both broke the very same way..I already have extra everything..there playing games and quiet frankly I'm tired of the back and forth with them doing everything but honor the warranty..I'm not the only person who also stated they had the same problems..

  I paid over 100 hundred dollars and all I want is for a product that doesn't break the very same day I purchased it .if that the case I'll be sending shipping and handling every time I get a new one.. they are acting like they are doing me a favor making a single father raising a 6 year old alone.i don't have money to waste I bought the product because I wanted something good that would last and if broke would be replaced..

  I feel robbed.they sell a product and hidden on the back is a link to take you to a company that isn't even them it's another third party app ..If you sell a product put everything on the product..I have a learning disability and don't have time to be made a fool of because they can't keep the word of the lifetime warranty that both products broke after a day..all I'm asking is for one working product that is not broken..I could be asking for both then in their mind if have to pay twice just because they can't be honest..I feel it violated the federal trade commission law of deceptive business practices..if I can't get at least one working product that's all I'm asking for then I'll file a consumer complaint..

  Thank you for your time..

  
  

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 of their lifetime warranty screen protectors for our 4 phones. They make the process to get a replacement so difficult to begin with, as they don't save your product information or receipt you provide when you register, as well as charging you $9.99 in shipping, which is almost half the cost of them new, so we usually wait until 3 or 4 of of ours are cracked before we file. I typically save the cracked screen photos in a separate folder, and when I uploaded the photos for the warranty, I didn't realize that the 2 photos I had just taken didn't get moved and mistakenly sent 2 old ones as well as 2 current ones. When they brought it to my attention, I apologized, corrected it, and sent the new photos. Now they are saying because I made a mistake, even though it was immediately corrected, that they will not honor the warranty. I have all the emails going back and forth that show all of this. I even gave my number and asked that a supervisor or manager call me, to which they only replied with the exact same email as the previous one, and continue to say that they are old photos, even though the images have the dates on them. I even went as far as underlining g rhw date in red when I showed them again.

  Business Response

  Date: 02/28/2023

  Hi!
  
  I'll take quote out of good faith here. Please send me the SKU, like: *****-********-*** and I'll let you know what I can do. 
  
  It'll be good to get the quotes over in order to get things out to you.
  
  If you can also send over the best ship to address towards us, that would be good,
  
  Thanks!

  Customer Answer

  Date: 02/28/2023

   I am rejecting this response because: I need confirmation that they are going to actually replace all 4 screens before I accept this. If they will agree to giving me the code for all 4 to be replaced, then I will accept this. I am including the information that they requested.

  *****-*******-***

  
  

  ****** *** *** **** **  ****** ** *****

  
  

  Thank you!
  
  

• Initial Complaint

  Date:02/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not honor their warranty. The screen protector broke with 30 days of purchase. Now they want me to pay excessive shipping. Bait and switch offer a non existent warranty Noone answers customer service line instead some random person emails you from a non company email asking for money.

  Business Response

  Date: 02/20/2023

  Hi!
  
  Sorry to hear about the issue, I wasn't able to open the screenshots over the portal here. Could you provide them again?
  
  Naturally, I'd love to help. 
  The lifetime warranty covers the cost of the product, in any way, shape, or form. 
  
  What phone do you have? If we have the glass in-stock, we can cover the cost of it. 
  We're simply looking to cover S&H with you. 
  
  Best, 

• Initial Complaint

  Date:09/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company offers a Lifetime warranty on their products. Both my phone cases and holsters have failed. Company will not return my phone calls, Emails or respond to my warranty claims.

  Business Response

  Date: 09/23/2022

  Hey! 
  
  Thanks for reaching out, we would love to help out with a warranty claim. 
  Our team responds to all inquires within 24 hours of the ticket being filed, did you go through the ************************ section of the website?
  
  As far as the two covers, we would love to offer you a discount code that covers the cost of the replacement towards you. We only ask for S&H as that isn't something that we have any control over and already cover the full cost of a replacement. 
  
  Best, 

  Customer Answer

  Date: 09/23/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that it is acceptable only if they send me a code for $100.00.

  Business Response

  Date: 09/28/2022

  Hi, 

  
  The code we can offer will cover the cost of the items, for example, if you bought a ZIZO Bolt Cover, priced at $49.99, the code will cover that amount. 
  
  We are absorbing that cost in efforts of good faith and business. 
  
  Please let our team know how you would like to proceed'

  Customer Answer

  Date: 09/29/2022

   I am rejecting this response because:

  I bought two cases and they know that. I sent proof of this. They only want to give me a code that I  have to use on their on line store  for one. I want a code for 2 cases in the amount of $100.00. 
  
  
  

  Business Response

  Date: 10/05/2022

  It should cover them individually.