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Business Profile

New Car Dealers

Mossy Nissan Chula Vista
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Mossy Nissan Chula Vista's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mossy Nissan Chula Vista has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 14 2024 .I made an agreement to purchase the Nissan Kicks S 2024 for 25, 834.75.Israel O .(salesperson) had told me the ************* and alarm was no charge when I saw my total after signing I realized the total was as 28.5557.92. I returned on 8/17/2024 to ask about the difference in price and was told that nothing was free..I also had a friend with me and heard the same agreement at the time of purchase.I was over charged by ******** .Down payment was ****** from rebate ******** is the amount I was over charged.

      Business Response

      Date: 08/27/2024

      The amount financed was not negotiated with the Sales Consultant. The selling price, payment and term were fully disclosed by ****** and ***** (Sales Manager) which included the Alarm at her request. She decided to also purchase the *** coverage while finalizing and signing contracts. The amount financed is reviewed before final signatures in the ******************* The price of *** and the Alarm were discounted from retail price to reach her negotiated payment goal. I have attempted to reach the client. She has come in and spoken to the Sales Manager and Sales Consultant. If she would like to cancel either ***, Alarm or both we will do that.

    • Initial Complaint

      Date:07/18/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Discrimination complain .Not a good dealer for minorities .I took my truck to service ( this is the 6th time since I bought it a few months ago ).The second day that I bought the truck the engine broke down ( smoke everywhere from engine ) . Six months later , the same situation . But this time , they send a tow truck to pick up my truck and o surprise . They lost my truck , they called me to asked me that where was my truck ( can you imagine , not profesional at all) . They send the truck to a different dealer Mossy Nissan Chula Vista . They make me paid around $60 for lift rides because they didnt gave my house keys . The problem begun when I realize that they kept my credit cart . I called them and started making fun of me , hang up , imitating my Boise like it was a game . After that they didnt pick up the phone . Next day I went to pick up my truck and my credit cart . No credit card and I wanted to speak to a manager and explain how do they humiliated me . Answer no credit card and we have many employees here , impossible to find out .

      Business Response

      Date: 07/23/2024

      Please contact ****** (General Manager) at Mossy Nissan Chula Vista at ************. I have left two voicemails, sent two emails, and sent two texts. I would like to resolve your issue. It looks like the vehicle was purchased at another dealership and was towed to our location in error. Please contact me. Thank you.

    • Initial Complaint

      Date:09/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/29/21 I purchased Nissan Rogue 2021 from Mossy Chula Vista (original contract price $44,253.22). I had mechanical issues and would call for months they would route me to voicemails to different departments sometimes even being hung up on I ended up taking vehicle to Mossy ***** for service and other issues which they have provided great customer service and documentation on mechanical stuff. I had to call Nissan consumer affairs just to get a call back from the general manager *************** September 5th, we spoke he made arrangements for me to come in and ask that I provide a payoff letter because I paid everything off in full which I did provide. September 16th I receive a voicemail from general manager ***************, so I called dealership back I was told by **** the finance manager not to come in and I had told them that I made arrangements directly with the ** and it didn't matter because they threw me off to sales department on behalf of the general manager with *****, he was so rude to me not speaking of any resolution, bad customer service and didn't care about their customer safety because that dealership sold me a vehicle that could cause serious injury and possibly death. BBB Autoline is dealing with the manufacturer mechanical issues but this issue is towards that business directly. customer service is terrible they're taking people's money and selling vehicles that could kill people in our community and in our state and their benefiting monetarily. I want a resolution immediately and they should be held accountable and should call their customer back to make arrangements immediately.

      Business Response

      Date: 09/29/2022

      To whom it may concern,

      We spoke with *************************** and mentioned to her the process of gap cancellation.

      Nissan also has been trying to reach her.

      With her concerns on mechanical issues, our records only showed her two visits for basic oil changes and tire rotation.

      Please let *************************** know that we are here to provide customer service and to contact us anytime at ************.

      Thank you so much.

      *********************** GM

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